Hotel Omni Charlotte (Charlotte, USA)

The staff at this hotel provide service with a smile. They are friendly and accommodating, and willing to meeting and exceed your expectations. They are knowledgeable about the area and can provide great recommendations and directions for where you need to go.

This hotel is centrally located in downtown Charlotte and within walking distance of many shops, restaurants, and nightlife. There is a Walgreens conveniently connected to teh hotel which is perfect for picking up any items you forgot or to grab a quick snack.

Rooms are spacious and well-appointed with comfortable beds, a large desk area, and a reading chair.

Guests report that hotel rooms tend to be a bit noisy. Starting with the loud air conditioning units as they cycle on and off, the paper thin walls that allow you to hear whatever is going on with your neighbors, and to top it off, the extremely loud music coming from the business across the street until the wee hours of the morning are all reasons why you should travel with ear plugs when you come to this hotel.

Valet parking service is a daily charge and is quite pricey. The valet company does not employ Omni hotel employees, but rather a separate service. This removes Omni from any liability, but also makes complaining about delays useless.

This hotel is on the older side. The decor is tired and rooms are in need of an update. Hallway and room carpets are dirty, and perhaps the reason for the mildew odor throughout the hotel. Room lighting is a bit drab as well.