Hotel on the Cay

This unique island retreat offers a memorable experience, primarily defined by its private island location and the convenient, frequent water taxi service that connects guests to the mainland. The hotel is celebrated for its beautiful beach, which provides excellent snorkeling opportunities directly from the shore, and the generally friendly staff who enhance the guest experience. This destination is particularly well-suited for couples seeking a romantic and secluded getaway, families looking for a relaxed beach holiday with calm waters, and snorkeling enthusiasts eager to explore vibrant marine life. To make the most of your stay, be prepared for the hotel's ongoing renovation efforts, which may impact certain amenities, and consider requesting a room with a fully functional balcony door to enjoy the picturesque views.

Facilities & Amenities
The hotel's facilities present a mixed experience, largely due to its current state of renovation. Many guests note that the swimming pool and decorative water features are consistently out of service, which can be a disappointment for those expecting these amenities. However, a significant number of rooms are equipped with convenient kitchenettes or full kitchens, including refrigerators and microwaves, providing flexibility for in-room dining. While Wi-Fi is available, some guests reported it to be slow or unreliable in their rooms. Functional ice machines are often unavailable, and guests should be aware that beach chairs and umbrellas typically incur an additional charge. The property also lacks an elevator, which can be a challenge for guests with mobility issues or heavy luggage, though free laundry facilities are a welcome convenience.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is varied, reflecting the hotel's transitional period. Most guests find their rooms to be adequately clean despite the dated appearance, ensuring a basic level of hygiene. However, the overall room condition is frequently described as rundown, with common issues including peeling paint, chipped floors, outdated furniture, and broken fixtures such as sliding balcony doors and unstable railings. While the beds are generally reported as comfortable, some guests have experienced issues with noise levels from early morning activities or other guests. In-room amenities can be limited, with some reviews noting a scarcity of toiletries. Furthermore, some guests have reported significant bathroom issues, including a lack of consistent hot water, yellow-tinted water, and occasional leaks or maintenance problems.

Dining & Food Quality
The hotel does not feature a traditional on-site restaurant or offer breakfast options, requiring guests to seek dining experiences elsewhere. However, the beach bar is a popular spot, though opinions on its pricing and cleanliness vary. A standout feature is the highly praised BBQ food vendor located on the island, which consistently receives excellent reviews for its delicious and flavorful offerings, making it a culinary highlight for many visitors. While the drinks from the bar are generally enjoyed, some guests have noted they are not particularly strong. The limited on-site dining means guests often rely on the mainland for meals, which is easily accessible via the water taxi.

Location & Accessibility
The hotel's unique island location is its most celebrated asset, offering a sense of seclusion while being incredibly convenient. Guests appreciate the proximity to the Christiansted boardwalk, which is bustling with shopping and dining options, all easily reachable via the 24/7 water taxi service. This constant ferry access is a major advantage, making excursions to the mainland seamless. However, guests should be aware of challenges related to parking on the mainland, as designated spots are often unavailable, requiring guests to find street parking blocks away. The lack of an elevator and the need to traverse sandy paths with luggage can also pose accessibility challenges for some. The hotel's direct beach access provides excellent snorkeling opportunities right at the doorstep.

Staff & Service
The staff consistently receives high praise for their friendliness and helpfulness, with many guests highlighting their accommodating and welcoming demeanor. From the ferry drivers who are noted for their professionalism and pleasant interactions, to the housekeeping personnel who are often described as attentive and efficient, the team generally contributes positively to the guest experience. However, some guests have reported mixed experiences with the check-in process, including unexpected charges or issues with reservations that required extensive resolution. While housekeeping is typically provided every other day, a few guests noted inconsistencies or a lack of service during their stay, which impacted their overall comfort.

Additional Information
A distinctive aspect of the property is the abundant presence of iguanas and hermit crabs, which freely roam the grounds and can be observed by guests, adding a unique natural element to the stay. Many reviews mention that the hotel is currently undergoing or planning major renovations under new ownership, which provides important context for its current condition and future potential. Some guests have encountered an unexpected energy surcharge upon arrival. While beach umbrellas are available, guests should be aware that they typically come with an additional cost. The hotel also offers free laundry facilities, a convenient amenity for longer stays, and occasionally features live music on the beach, contributing to a relaxed atmosphere.