Ona Palm Beach Tenerife

This hotel is highly regarded for its prime beachfront location and a vibrant pool area that offers engaging entertainment throughout the day. It is an excellent fit for families seeking lively activities and a fun atmosphere, as well as couples looking for a convenient base to explore the area. Many guests appreciate the attentive service from the staff and the comfortable, clean accommodations. The hotel's central position makes it ideal for sightseers and those who enjoy being close to local attractions and nightlife. To make the most of your stay, guests often advise securing valuables in the room safe and being mindful of potential noise from nearby entertainment venues, especially if a quieter experience is preferred.

Facilities & Amenities
The hotel features a spacious pool area with ample sunbeds, though some guests note that these can fill up quickly in the mornings. The pool hosts various activities, including foam parties and themed events, contributing to a lively atmosphere. While there are hot tubs, some guests reported they were not always operational. Many rooms include a convenient kitchenette equipped with essential utensils, a microwave, and a kettle, allowing for self-catering options. On-site, guests can find supermarkets and other shops for convenience. A laundry facility is available for guest use, and recreational options like pool tables are also present. Feedback on the Wi-Fi is mixed, with some finding it unreliable in rooms, and the fitness center was undergoing renovations during some stays.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is varied. Many rooms are described as dated with old furniture and a general need for renovation. While some guests found their rooms to be spotlessly clean, others reported issues such as dirty floors, stained mattresses, and infrequent cleaning services, sometimes only once a week. Bed comfort is a recurring concern, with many describing mattresses as hard or uncomfortable, and some sofa beds were noted as broken. Bathrooms are often mentioned as being dated, with reports of mold, unpleasant odors, and broken fixtures. Noise can be an issue, stemming from nearby nightlife, construction work, and other guests, with air conditioning units sometimes being loud or ineffective. However, many rooms offer a good-sized balcony with pleasant views.

Dining & Food Quality
The hotel's breakfast buffet receives mixed reviews. Most guests appreciate the variety of options available, including hot and cold selections, but a common complaint is that the hot food is often served cold. There are frequently long queues for the coffee machines, and some guests found the gluten-free options to be very limited or poorly managed, leading to disappointing experiences. The dinner service, particularly for half-board guests, is generally described as having poor quality and limited choice, with food often being cold and drinks not included. The pool bar offers food and beverages, with some guests noting the burgers as a decent option. Seating in the dining area can sometimes be chaotic due to high demand.

Location & Accessibility
The hotel boasts an excellent central location, offering direct beachfront access and placing guests within easy walking distance of numerous attractions. It is conveniently situated near a variety of shops, restaurants, and bars, including the lively Veronica's strip. Popular destinations like Siam Park and shopping centers are also accessible on foot. A taxi rank is located just outside the hotel, providing convenient transportation options. While the location is highly praised for its convenience and proximity to entertainment, it also means that guests may experience noise from the surrounding nightlife, particularly during the evening and early morning hours. Parking is available on-site, but it is often described as expensive, with some guests encountering issues with the access system.

Staff & Service
The hotel's staff consistently receives high praise for their friendliness, helpfulness, and attentiveness. Guests frequently highlight the positive interactions with receptionists, cleaning staff, and especially the energetic entertainment team, who are commended for going above and beyond to engage guests in various activities. The check-in process is generally described as efficient, though some guests noted a strict 4 PM check-in time. While many issues reported by guests were addressed promptly by staff, some reviews indicate instances where concerns, such as room problems or security issues, were not adequately resolved or were met with unhelpful responses. Overall, the dedication of the staff, particularly the entertainment team, significantly contributes to a positive guest experience.

Additional Information
Guests should be aware that the hotel has undergone or is currently undergoing construction and renovation work in various areas, which has caused noise and inconvenience for some, and was not always disclosed prior to arrival. A significant concern for some guests has been the presence of cockroaches in rooms, with reports of staff being unhelpful in addressing the issue. The hotel's towel policy requires payment for pool towels and room towels are changed infrequently, typically once a week. The hotel's location, while convenient, means that noise from other guests and nearby parties can be disruptive, particularly at night. Some guests also reported security concerns related to personal belongings, advising caution.