One Monterrey Aeropuerto

This hotel is primarily recognized for its strategic proximity to the airport and its complimentary 24/7 shuttle service, making it an ideal choice for business travelers and those with early flights or connecting itineraries. Guests frequently highlight the convenience of the shuttle, which runs every 30 minutes, as a key factor in their stay, often praising its punctuality. While many appreciate the included breakfast for its variety and quality, feedback on staff attentiveness and room comfort is notably mixed, with some guests reporting issues despite others having positive experiences. The hotel serves as a functional and convenient option for short stays, prioritizing accessibility to the airport. For an enhanced experience, travelers are advised to confirm shuttle pickup procedures in advance, as some have experienced delays, and to consider bringing their own extra blankets or specific toiletries, as these are sometimes noted as areas for improvement. The hotel caters well to individuals needing a practical overnight stop rather than an extended leisure stay.

Facilities & Amenities
The hotel offers several amenities designed for convenience, though guest experiences are varied. The elevators are frequently described as small and slow, with some guests encountering operational issues. While Wi-Fi generally receives positive remarks for its reliability, a few guests reported poor connectivity. A significant point of contention is the air conditioning and heating system, with numerous complaints about units not functioning properly, emitting unpleasant odors, or being excessively noisy, making it difficult to regulate room temperature. Similarly, hot water availability can be inconsistent, with some guests experiencing lukewarm or no hot water in showers. The hotel's laundry area has been a source of frustration, with reports of machines being out of order for extended periods and staff being unhelpful regarding laundry services. Parking is available, but some guests have found spaces limited. Many rooms lack an in-room phone, requiring guests to visit the front desk for requests. Additionally, blankets are not always readily available, and some guests noted the absence of an iron or a gym. The hotel also lacks options for purchasing snacks.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort presents a mixed picture. While many reviews commend the rooms for being clean and well-maintained, a notable number of guests reported issues such as visible dirt, mold in showers, and unpleasant odors, including a strong smell from the air conditioning or drains. The room size is consistently described as small, tiny, or cramped, making it suitable primarily for short stays or solo travelers. Beds and mattresses receive varied comments, with some finding them comfortable while others describe them as hard, old, or worn out. Pillows are frequently mentioned as being uncomfortable or flat. A significant concern for many guests is the high noise level due to thin walls, allowing sounds from adjacent rooms, hallways, and elevators to be easily heard, disrupting sleep. The bathroom areas are often noted as very small, and some guests reported issues with water pooling on the floor or missing basic toiletries like hand soap or conditioner. Overall, some guests feel there is a general lack of maintenance contributing to a worn appearance in certain areas.

Dining & Food Quality
The hotel's breakfast service is a highlight for many guests, frequently praised as delicious, varied, and a significant value addition to their stay. Guests appreciate the selection, which often includes options like eggs, chilaquiles, beans, cereals, and fresh fruit, contributing to a satisfying start to the day. However, some guests have noted that the breakfast menu can be repetitive, offering the same items daily. A few reviews also mentioned issues with food availability during peak times, particularly when large groups are present, leading to shortages of popular items. The breakfast service typically begins at 7 AM, which some early-departing guests find a bit late for an airport hotel. Beyond breakfast, the hotel does not feature a full-service restaurant, and room service is not available, limiting dining options on-site. General feedback on the overall food quality outside of breakfast is scarce, but some isolated comments mentioned deficient taste or overly seasoned dishes.

Location & Accessibility
The hotel's location is consistently highlighted as its strongest asset, being exceptionally close to the airport and offering unparalleled convenience for travelers. Its strategic position makes it an excellent choice for those with early morning flights or layovers. The shuttle service to and from the airport is a key feature, advertised as free, 24/7, and running every 30 minutes. While many guests praise the shuttle drivers for their punctuality and friendliness, numerous reviews detail significant issues with the service, including long wait times, difficulty contacting the hotel for pickup, and instances where the shuttle did not arrive as expected. Some guests also noted the shuttle vans are old or in poor condition. Despite these operational challenges, the hotel's proximity to the airport remains a major draw. Guests also appreciate the convenience of nearby amenities, including a shopping center, various restaurants, convenience stores, a Starbucks, and a 7-Eleven, all within walking distance. The surrounding area is described as industrial but generally safe, though some construction works are ongoing.

Staff & Service
Guest experiences with the staff and service are quite varied, presenting a mixed impression. Many guests commend the reception staff for being friendly, helpful, and efficient during check-in, contributing to a positive initial experience. The shuttle drivers also frequently receive praise for their punctuality and courteous demeanor. However, a significant number of reviews report negative interactions with reception, citing instances of unhelpful attitudes, rudeness, slow service, or a lack of responsiveness, particularly when dealing with issues like shuttle delays or room problems. Housekeeping also receives mixed feedback; while some rooms are noted as clean, others report issues with cleanliness, old towels, or staff pressuring guests to vacate rooms for cleaning. On a positive note, maintenance staff are generally described as responsive and efficient in addressing issues. The check-in and check-out process is typically quick, though some guests have experienced delays. Overall, while some guests report excellent service, others express disappointment with the general level of customer care.

Additional Information
Several important details, not fitting into other categories, emerged from guest reviews. One significant concern raised was regarding the hotel's pet policy, with a guest reporting a discriminatory experience when attempting to check in with a service dog for a non-visual disability, despite the hotel's stated policy of accepting service animals. This suggests a potential need for staff training on service animal regulations. Guests have also reported recurring issues with invoice and billing, struggling to receive their receipts or invoices promptly after their stay. Some guests experienced power outages during their visit, which affected in-room amenities like air conditioning. A few reviews mentioned issues with the hotel's automatic doors, with one guest being hit and noting staff indifference. Additionally, some guests found the presence of connecting rooms to be a source of discomfort, as these rooms are sometimes booked independently, leading to concerns about privacy and security due to thin connecting doors.