One Shot Tabakalera House

The hotel, housed within a renovated historic tobacco factory that now serves as a vibrant cultural center, offers a distinctive and memorable stay. Its modern, industrial design with high ceilings and spacious rooms is a consistent highlight, appealing to guests seeking a unique aesthetic. The hotel is particularly well-suited for business travelers due to its strong internet connection and quiet environment, and for sightseers and explorers given its convenient walking distance to key city attractions. Couples appreciate the stylish ambiance, while families benefit from the ample room space and accommodating staff. To enhance your experience, consider requesting a room on a higher floor for better views, and be mindful of the off-site parking arrangements.

Facilities & Amenities
The hotel's design is a prominent feature, showcasing a modern, industrial aesthetic with impressive high ceilings throughout. Guests generally find the Wi-Fi connection to be strong and reliable, which is particularly beneficial for those on work trips. While the hotel offers a fitness center and a sauna, some guests note that these facilities are quite small and limited, with the sauna lacking nearby changing rooms or showers. Unlike traditional hotels, there is no dedicated bar or cafeteria for general use beyond breakfast hours, which some guests find inconvenient. Rooms are equipped with an adjustable lighting system and space for luggage storage. However, some common amenities like an in-room kettle or coffee maker are not standard, though they can be requested. Similarly, glasses are often not provided in the rooms, and minibar items are limited and not regularly refilled.

Cleanliness & Room Comfort
Guests frequently commend the spacious rooms and high ceilings, which contribute to a sense of openness and modern design. The comfortable beds and large beds with good pillows are consistently praised, ensuring a restful sleep for most, though some found the mattresses too soft. In-room amenities include a bathrobe, slippers, bottled water, and a comprehensive set of toiletries. However, some guests noted issues with noise levels, particularly from adjacent rooms due to connecting doors, or from internal plumbing noise and heating system noise. While generally clean, specific concerns were raised about mold in shower grout, dirty walls, stained carpets, and occasional bad smells originating from drains or lack of ventilation. Some guests also reported that towels were not consistently replaced or that floors were not thoroughly cleaned.

Dining & Food Quality
Feedback on the breakfast experience is notably mixed. Many guests appreciate the food quality and the unique, sustainable concept of serving items in individual jars, finding it varied and excellent. However, some guests describe the breakfast as limited, expensive, or pretentious, with a lack of hot food options. Service at breakfast can also be a point of contention, with some guests reporting slow attention or difficulty getting coffee or made-to-order items. It is important to note that the hotel does not feature an on-site restaurant or offer room service beyond breakfast, nor does it have a dedicated bar for evening use. Guests seeking dining options outside of breakfast hours will need to explore nearby establishments.

Location & Accessibility
The hotel boasts a highly convenient location for travelers utilizing public transport, situated directly next to the train station and very close to the bus station, making arrivals and departures seamless. It offers easy walking distance (10-20 minutes) to the city center, the Old Town, and the popular beaches like La Concha and Zurriola, accessible via the Maria Cristina bridge. While the hotel does not have its own on-site parking, it has an agreement with a nearby public parking facility, Atotxa, which guests find expensive and sometimes inconvenient due to its distance and ongoing construction in the area. The immediate surroundings of the hotel receive mixed reviews, with some guests finding it quiet and safe, while others perceive it as less appealing or noisy at night due to local gatherings.

Staff & Service
The staff generally receives high praise for their friendly staff and helpful staff demeanor, with many guests highlighting their attentive service and willingness to provide recommendations for local attractions and dining. The quick check-in process is frequently mentioned as efficient and smooth. However, some guests have reported inconsistencies in housekeeping services, such as towels not being replaced or rooms not being cleaned if a "do not disturb" sign was displayed. There were also instances where maintenance requests, such as issues with air conditioning or room fixtures, were not promptly addressed. While most interactions are positive, a few guests found some staff members to be indifferent or unhelpful, particularly during busy periods or when dealing with specific complaints.

Additional Information
A significant aspect of the hotel is its integration within the larger Tabakalera cultural center, a renovated tobacco factory that now hosts various exhibitions, cultural events, and even a cinema, offering guests unique experiences beyond a typical hotel stay. The hotel's distinctive industrial design aesthetic is consistently noted. Guests appreciate the thoughtful welcome amenities, which often include a handwritten card, jelly sweets, bottled water, and a comprehensive set of toiletries. However, some guests have reported booking issues and payment issues, including unexpected early charges or double charges, which caused inconvenience. A few guests also experienced temporary room access problems after payment, leading to frustration.