Onyado Nono Matsumoto Natural Hot Spring

The hotel's distinctive no-shoes policy and extensive use of tatami flooring throughout the premises create a uniquely clean and comfortable atmosphere, reminiscent of a traditional Japanese inn within a modern setting. Guests consistently praise the exceptional cleanliness, attentive staff, and a wide array of complimentary amenities that enhance their stay. The rooftop onsen is a major draw, offering a relaxing experience with mountain views. This hotel is particularly well-suited for sightseers and couples seeking an authentic and relaxing Japanese experience, with many finding it the best hotel they've stayed at in Japan. Solo travelers also find it highly accommodating due to its thoughtful services and comfortable environment. To ensure maximum comfort, guests are advised to inquire about softer pillows upon arrival if preferred, as standard pillows can be firm. Additionally, be aware of the shoe locker system at the entrance, which can sometimes be busy, though it contributes to the hotel's pristine condition.

Facilities & Amenities
The hotel's rooftop onsen is a standout feature, consistently described as beautiful, clean, and highly relaxing, often offering mountain views and featuring both indoor and open-air baths, along with a sauna and cold water bath. Guests appreciate the convenience of laundry facilities, which include free washing and paid dryers, often located within the women's locker rooms. A wide array of complimentary amenities significantly enhances the guest experience, including welcome drinks, free soft drinks and coffee, ice cream available after using the onsen, and Yakult or yogurt drinks in the morning. The unique no-shoes policy means guests store their footwear in shoe lockers at the entrance, contributing to the pristine condition of the tatami mats that cover the entire hotel, providing a cozy and comfortable walking surface. While the shoe locker area can sometimes feel chaotic due to limited space, the overall benefit of a spotless environment is highly valued.

Cleanliness & Room Comfort
Guests consistently commend the hotel's exceptional cleanliness, describing rooms and common areas as spotless and well-maintained, contributing to a fresh and inviting atmosphere. Feedback on room size is mixed; while some found rooms small or tiny, many others described them as comfortable, great-sized, and well-designed to accommodate luggage efficiently. The beds are generally considered comfortable, though some guests noted hard mattresses. A recurring point of contention is the uncomfortable pillows, often described as hard, thin, or concrete-like, leading some guests to request softer alternatives. Most guests report minimal noise levels, with good sound isolation, though a few mentioned occasional train noise depending on the room's location. In-room amenities include pajamas or loungewear for comfort, and a shower booth in place of a full bathtub in some rooms. Some guests noted issues with the air purifier water tanks or a slight smell in the bathroom, but these were isolated comments.

Dining & Food Quality
The breakfast buffet receives widespread acclaim, consistently described as excellent, delicious, and offering a sumptuous array of choices. Guests particularly highlight the extensive variety of both Japanese and Western options, with local specialties such as fresh soba, crispy tempura, and flavorful beef rice bowl being popular favorites. Many appreciate the high quality and freshness of the food, making breakfast a significant highlight of their stay. The late night ramen (or soba) service is another highly praised complimentary offering, providing a delicious and satisfying supper that many guests look forward to. Beyond these, the hotel provides various other complimentary drinks and ice cream, adding to the overall value and enjoyment of the dining experience. While the dining area can become crowded, especially with tour groups, the quality and selection of food remain a strong positive for most visitors.

Location & Accessibility
The hotel boasts a highly convenient location, situated just a short 5 to 10-minute walk from Matsumoto Station and the main bus terminal, making it easily accessible for travelers. Its proximity allows guests to comfortably walk to key attractions such as Matsumoto Castle, various museums, galleries, and the vibrant city center with its array of shopping and dining options. While some guests noted the immediate surrounding area might not be the most picturesque, the hotel's central position provides excellent access to the wider city. Parking is available on-site, offering convenience for those traveling by car, though it can be expensive and sometimes full, leading guests to utilize nearby coin parking lots which may offer more affordable rates. The hotel's strategic location is frequently cited as a major advantage for exploring Matsumoto and its surroundings.

Staff & Service
The hotel's friendly staff consistently receives high praise for their exceptional helpfulness and attentive service. Guests frequently highlight their welcoming demeanor and willingness to go above and beyond to ensure a pleasant stay. The quick check-in process is appreciated, with some staff members speaking good English, facilitating smooth arrivals. Many reviews commend the staff's accommodating nature, such as providing softer pillows upon request or assisting with luggage handling, including cleaning luggage wheels upon entry and delivering bags to rooms. While a few isolated comments mentioned a perceived lack of information about complimentary services upon arrival or a slightly impersonal feel compared to other Japanese hotels, the overwhelming sentiment is one of gratitude for the dedicated and professional service provided, making guests feel well-cared for throughout their visit.

Additional Information
A defining characteristic of the hotel is its absolute no-shoes policy upon entry, where guests store their footwear in lockers and walk barefoot or in provided socks on the pervasive tatami flooring. This unique approach contributes significantly to the hotel's exceptional cleanliness and creates a distinct, comfortable atmosphere. Guests appreciate the provision of comfortable pajamas or loungewear, which can be worn throughout the hotel, enhancing the relaxed, home-like feel. The convenient laundry facilities are a notable perk, offering free washing and paid drying, which is particularly beneficial for longer stays. It's worth noting the hotel's tattoo policy for the onsen, where guests with tattoos are required to use provided stickers to cover them, a practice some found challenging. Additionally, a manga library is available for guests to enjoy during their leisure time.