Hotel Orcagna

This hotel offers a delightful stay, distinguished by its penthouse suite featuring an outdoor hot tub and panoramic views that include the iconic Duomo. Guests consistently highlight the exceptional staff, spotless cleanliness, spacious and comfortable rooms, and an excellent breakfast as key elements of their positive experience. It is an ideal choice for couples seeking a romantic getaway, families who appreciate ample living space, and sightseers looking for a convenient yet peaceful base from which to explore the city. To enhance your visit, consider requesting a room on a higher floor for a more breathtaking vista, and be sure to indulge in the highly praised breakfast offerings each morning.

Facilities & Amenities
The hotel provides a range of amenities designed for guest comfort and convenience. Some rooms feature a jacuzzi bath, though feedback on its functionality is mixed. A significant draw for certain accommodations is the outdoor hot tub, particularly in the penthouse suite, offering a luxurious touch. All rooms are equipped with a mini bar, free Wi-Fi, in-room coffee/espresso machines, kettles, and refrigerators. While an elevator is available, it is noted as being small and not always directly accessible from the ground floor, requiring guests to navigate a few steps. Air conditioning is present, with some guests finding it effective and others reporting issues. Communal spaces include an ironing room and a sitting area, and some rooms also boast private balconies.

Cleanliness & Room Comfort
Guests consistently praise the hotel's cleanliness, describing rooms and common areas as impeccable, spotless, and very well-maintained. The accommodations are often noted as newly renovated and spacious, particularly the family suites, providing ample room for relaxation. While most guests find the beds comfortable, some have described them as firm. High-quality linens contribute to a pleasant sleeping experience. In-room amenities such as coffee makers and mini-bars are appreciated. Feedback on noise levels is varied; some guests experienced street noise, thin walls, or sounds from water pipes, while many found their rooms quiet. The design of the shower area, often not fully enclosed or featuring glass doors, occasionally led to water spillage and some minor privacy concerns.

Dining & Food Quality
The breakfast at the hotel receives widespread acclaim, consistently described as excellent, fantastic, and delicious. Guests are impressed by the wide variety of options available, which include both savory selections and fresh, high-quality pastries. The availability of hot eggs prepared upon request and freshly made cappuccinos is a particular highlight for many. While a few guests found the selection to be standard, the overall quality, freshness, and abundance of the breakfast offerings are consistently praised. The friendly and attentive staff overseeing the breakfast service further enhances the positive dining experience for guests.

Location & Accessibility
The hotel benefits from a convenient location just outside Florence's restricted traffic zone (ZTL), which is advantageous for guests arriving by car. It offers easy walking distance to the city center and major attractions, with the Duomo typically reachable within a 15 to 25-minute stroll. The surrounding area is characterized as a quiet neighborhood, providing a peaceful retreat from the bustling tourist areas, yet it is well-equipped with numerous local shops and restaurants. Public transport options, including easily accessible bus stops, are also available. For those with vehicles, parking solutions are provided nearby, including both paid private garages and some opportunities for free street parking.

Staff & Service
The staff at this hotel consistently garners exceptional praise for their friendliness, helpfulness, and professionalism. Guests frequently commend their attentiveness and willingness to go above and beyond to assist with various inquiries, offer valuable local recommendations, and promptly accommodate requests. The check-in process is generally described as smooth and efficient, contributing to a positive first impression. Services such as daily housekeeping, ensuring rooms are clean and well-maintained, and assistance with arranging taxi services are highly appreciated. The staff's warm and welcoming demeanor is a recurring theme in reviews, significantly enhancing the overall guest experience.

Additional Information
A key operational detail for guests to note is that reception hours are not round-the-clock; the front desk typically closes after 8:00 PM. Guests arriving later are directed to check in at a sister hotel located directly across the street. The hotel maintains a pet-friendly policy, welcoming guests who travel with their animals. Many visitors express surprise at the hotel's official 2-star rating, frequently remarking that the quality of service and facilities provided feels comparable to that of a 3- or even 4-star establishment. Some guests have noted that the soundproofing between rooms could be improved, as occasional noise from adjacent rooms or hallways was perceptible.