Hotel Pacai

The hotel stands out as a beautifully renovated historic mansion, seamlessly blending its original architectural grandeur with sleek, modern design elements, creating a truly unique and memorable atmosphere. Its prime location in the heart of the Old Town makes it an ideal choice for sightseers and couples seeking to explore the city's charm on foot, while its excellent facilities also cater well to business travelers. Guests consistently praise the hotel's impeccable cleanliness, the comfort of its accommodations, and the exceptional service provided by the staff. The breakfast experience is frequently highlighted as a particular delight, offering both variety and high quality. For families, the hotel offers comfortable stays, though it's worth noting that some areas like the bar and restaurant may have restrictions for young children. To enhance your visit, consider requesting a room on a higher floor for potentially better views, and be aware of the hotel's policy regarding children in certain dining and bar areas.

Facilities & Amenities
Guests frequently commend the hotel's well-appointed spa, which offers a relaxing retreat with both a hammam and a traditional Finnish sauna, along with various treatments. While some guests note the spa area is relatively small and lacks a swimming pool or jacuzzi, many appreciate the private and tranquil experience it provides. The gym, however, is often described as quite small with limited equipment, and some guests reported issues with Wi-Fi connectivity within this area. Despite these points, the hotel provides essential conveniences such as reliable free Wi-Fi throughout the property, and the presence of ice machines and vending machines adds to guest comfort. The central courtyard is also a notable feature, offering a beautiful space for relaxation and dining, though it can occasionally be a source of noise from events or other guests.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its cleanliness and the overall comfort of its rooms, which are described as modern, stylish, and well-maintained. Many guests highlight the comfortable beds, often featuring Hastens beds, and the high-quality linens that ensure a restful sleep. Rooms are generally spacious, though some smaller configurations exist, and a few guests found their rooms to be somewhat dark. The bathrooms are frequently lauded for their design and amenities, including Molton Brown toiletries and hand-held bidets, with good water pressure in the showers. While the soundproofing is generally effective, some guests reported occasional neighbor noise or sounds from the courtyard, and a few noted issues with air conditioning noise. Amenities like a coffee maker, well-stocked mini-bar, and safe are appreciated, as are ample hangers and the presence of blackout shades in many rooms, though some rooms may lack them.

Dining & Food Quality
The breakfast at the hotel is consistently described as exceptional, offering a delightful and high-quality start to the day. Guests appreciate the extensive buffet selection, which includes fresh produce, pastries, and a variety of hot dishes, complemented by a la carte options like perfectly prepared egg dishes. While the coffee is generally good, a few guests noted issues with diluted drip coffee. The hotel's restaurant receives accolades for its exceptional food quality, with many guests enjoying the tasting menu and noting its Michelin-recognized standards. The bar is also popular, known for its great drinks and skilled bartenders, though some guests found the prices high and encountered abrupt bar staff. It's important to note that the bar typically closes early, and the hotel has policies restricting children from certain dining and bar areas in the evenings.

Location & Accessibility
The hotel's central location in the Old Town is a significant highlight, making it an ideal base for exploring the city. Guests appreciate being within easy walking distance of numerous attractions, museums, shopping, and dining options. Its proximity to public transportation also provides convenient access to other parts of the city. While the location is highly convenient for tourists, some guests noted that the parking facilities are quite expensive and require careful maneuvering due to a tight entrance. Despite the occasional busyness of the surrounding area, the hotel itself is often described as a peaceful retreat, offering a secure and accessible environment for guests to enjoy their stay in the heart of the city.

Staff & Service
The staff at the hotel consistently receives glowing reviews for their exceptional friendliness, helpfulness, and attentive service. Guests frequently highlight the professionalism and genuine eagerness of the team to ensure a perfect stay, from the moment of quick check-in to departure. Many appreciate the staff's willingness to go above and beyond, providing excellent recommendations, assisting with luggage, and promptly addressing any requests. The overall customer service is described as top-notch, contributing significantly to a positive and memorable experience. While the vast majority of feedback is overwhelmingly positive, a few guests expressed minor concerns regarding the handling of loyalty program benefits or the demeanor of some bar staff, but these instances appear to be isolated compared to the widespread praise for the team's dedication.

Additional Information
Guests should be aware of certain unique aspects and policies during their stay. A notable point is the hotel's distinctive and pleasant perfume scent in the lobby and common areas, which many guests find appealing and memorable. However, some guests were surprised by the requirement of a significantly high deposit upon check-in, which was sometimes unexpected. While the rooms are well-equipped, some guests noted the lack of an iron in the room, which can be an inconvenience. Furthermore, the hotel occasionally hosts private events, such as weddings, which can lead to the temporary closure of certain facilities like the restaurant or bar, and may result in increased noise levels in the courtyard. It is also important for guests with young children to be aware of the hotel's restrictions for children in the bar and restaurant areas during evening hours.