Palmera Inn and Suites

This hotel is highly regarded for its spacious rooms, particularly the unique loft suites that often feature full kitchenettes, providing a home-away-from-home feel. This makes it an excellent choice for families seeking ample living space, couples desiring a comfortable and private retreat, pet owners who appreciate the accommodating policies, and extended-stay guests benefiting from the in-room cooking facilities. Guests consistently highlight the hotel's overall cleanliness and the comfortable nature of its accommodations. The complimentary breakfast is a notable perk, and the central location is frequently praised for its convenience. To maximize your stay, consider requesting one of the popular loft suites for extra room and privacy. Additionally, guests should be aware that the breakfast area can become quite crowded, especially during peak hours, so planning accordingly is advisable.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest comfort and convenience. Most guests enjoy the inviting pool and relaxing hot tub, often finding them well-maintained, though some note the pool is unheated. A key feature is the inclusion of kitchenettes or full kitchens in many rooms, which are well-equipped with dishes, a full-size refrigerator, stove, microwave, and dishwasher, proving highly convenient for those who prefer to prepare their own meals. Ample parking is available and well-lit, and a coin laundry facility is on-site. While a fitness center is present, some guests have reported limited or broken equipment. Feedback on elevators and ice machines is mixed, with occasional reports of them being out of order. Many rooms also feature balconies or patios, and dedicated outdoor pet areas with waste bags are provided for convenience.

Cleanliness & Room Comfort
Guests consistently commend the hotel's commitment to cleanliness, describing rooms as very clean, spotless, and well-maintained. The accommodations are generally perceived as recently renovated with a modern and updated decor, though some areas of the property may show signs of age. Opinions on bed comfort are divided; many guests report the beds comfortable and conducive to a restful night, while a notable number find them too firm or hard. Noise levels can be inconsistent, with some guests enjoying quiet stays, but others experiencing disturbances due to thin walls, hallway noise, loud AC units, or noisy neighbors. Rooms are typically spacious, with some loft suites offering two bathrooms. However, common issues include peculiar TV placement, uncomfortable sofa beds, and sliding bathroom doors that often fail to close or seal completely, leading to noise and light disturbances. Some bathrooms have also been noted for weak water pressure, mold, or flickering lights.

Dining & Food Quality
A complimentary breakfast is offered daily, which many guests find convenient and a good value. The spread typically includes hot items such as scrambled eggs, sausage, French toast, and a popular pancake machine. While the variety is appreciated by most, some guests have noted that the breakfast can be repetitive over multiple days or lacks certain protein options like bacon or ham, and hot food items may sometimes be served cold. The breakfast area itself is frequently described as becoming quite crowded and chaotic, particularly during peak morning hours, which can make for a less relaxing dining experience. Some guests have also reported instances where staff began to clear away breakfast items before the official closing time. It is important for guests to be aware that room service for meals is not provided, and they are responsible for obtaining their own towels and managing trash removal.

Location & Accessibility
The hotel benefits significantly from its central location, which is consistently highlighted by guests as a major advantage. This prime spot places visitors within easy reach of a wide array of local amenities, including numerous restaurants, diverse shopping opportunities, convenient grocery stores, and vibrant bars and cafes. While the property is not directly on the beachfront, it offers quick and easy access to the coast, typically requiring only a short 5 to 10-minute drive to popular beach access points such as Coligny Beach. Guests appreciate the availability of ample parking on-site, which is both free and well-lit, contributing to a hassle-free experience for those traveling with their own vehicles. The accessibility to key areas makes it a practical base for exploring the surrounding region.

Staff & Service
Feedback regarding the staff and service at the hotel is quite varied. Many guests consistently praise the staff for being friendly, helpful, attentive, and accommodating, noting positive interactions that enhance their stay. However, a notable number of reviews indicate that some front desk staff members can be perceived as rude, unfriendly, unhelpful, or overly mechanical in their approach to guest interactions. The check-in and check-out processes also receive mixed comments, with some guests experiencing smooth and efficient service, while others encounter unwelcoming or challenging situations. A recurring point of feedback is the absence of daily housekeeping; guests are typically required to request fresh towels or trash removal directly from the front desk, which some find inconvenient. Despite these inconsistencies, the overall attentiveness of the staff present and the pet-friendly service are often highlighted positively.

Additional Information
The hotel operates with a pet-friendly policy, which is a significant draw for many pet owners. However, it is crucial for guests to be aware of the high, non-refundable pet fees that are applied, as these charges are often unexpected and can be substantial. While designated outdoor areas are provided for pets, some reviews indicate that issues with barking dogs can occasionally disturb other guests. An additional resort fee is charged, which has surprised some guests upon check-out due to a perceived lack of clear communication during the booking process. A notable point of feedback concerns the presence of aggressive timeshare sales pitches, which some guests encounter during breakfast or check-in, finding them intrusive and detracting from their stay. Furthermore, the hotel implements specific policies such as not providing daily housekeeping for pet rooms, requiring guests to obtain their own towels and manage trash. An outdoor barbecue grill is also available for guest use.