Hotel Panamby São Paulo

This hotel is a prime choice for guests attending events and shows, thanks to its excellent proximity to major venues like Allianz Parque and the Memorial da América Latina. Its strategic location makes it particularly appealing to concert-goers and business travelers seeking convenience and efficiency. Guests frequently commend the hotel's overall cleanliness, the comfort and spaciousness of its rooms, and the generally attentive service provided by the staff. While many find the hotel functional for short stays, especially for overnight needs, some note its isolated position limits pedestrian exploration. For families or couples planning a weekend getaway centered around specific events, the hotel offers a comfortable base. To enhance your stay, it is advisable to confirm all billing details upon checkout to avoid discrepancies and to plan transportation via ride-sharing services or private vehicles, as walking options are limited in the immediate vicinity.

Facilities & Amenities
The hotel offers a range of facilities designed for guest convenience. Many appreciate the availability of Wi-Fi, though some guests reported inconsistent or slow service in their rooms. The fitness center receives mixed reviews; while some found it well-equipped and in good condition, others noted it appeared older, was noisy, or was occasionally closed. Guests frequently mention the minibar in rooms, but its contents are noted for being expensive, with no complimentary water provided. The TVs in rooms are described by some as older or small, lacking streaming app capabilities. For quick needs, a self-service market is available, though some guests were surprised by charges for basic items like cutlery. The hotel also features efficient elevators, contributing to smooth movement throughout the building.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and spacious, contributing to a comfortable stay. The beds and linens receive mixed feedback; many describe them as comfortable and ensuring a good night's sleep, while some found the mattresses and pillows to be too firm or lacking support. The bathrooms are consistently praised for their generous size and good showers with strong water pressure and hot water. However, some guests reported issues such as leaking showers, unpleasant odors, or the presence of small insects. Noise levels are a point of varied experience; some rooms are noted as quiet, but others experienced disturbances from noisy air conditioning units, internal hydraulic system noise, or external street noise. A common observation is the absence of a coffee maker in the rooms, which some guests missed for added convenience.

Dining & Food Quality
The hotel's dining options are a highlight for many guests, particularly the breakfast. It is consistently described as varied, delicious, and well-served, offering a wide array of options including fresh fruits, diverse breads, and hot dishes. Some guests, however, found the breakfast offerings to be repetitive over longer stays or noted that some hot items were served cold. The on-site restaurant, Limão Verde, generally receives positive comments for its good food quality and varied menu, with specific dishes like risotto and grilled chicken being well-regarded. While the restaurant atmosphere is pleasant, some guests found the prices to be relatively high for the value offered. Room service experiences are mixed, with some praising its efficiency, while others reported slow delivery, cold food, or complete unavailability, especially after major events. A post-show buffet is offered, but its quality and cost received some criticism.

Location & Accessibility
The hotel's location is a significant advantage for guests attending events at nearby venues such as Allianz Parque and the Memorial da América Latina, offering quick and easy access. It is also conveniently situated near major avenues, facilitating travel by Uber or private vehicle. While some guests found the area safe, particularly within the hotel's immediate vicinity, many noted that the surrounding neighborhood is somewhat isolated and not ideal for walking, especially at night, due to high car traffic and concerns about street safety. Parking is available, often through a third-party valet service, which is generally efficient but comes at an additional cost that some guests found expensive. Despite the isolated feel for pedestrians, the hotel's accessibility by car or ride-sharing services makes it a practical choice for those with specific destinations in mind.

Staff & Service
Feedback on the staff and service is varied, though many guests commend the team for being friendly, attentive, and helpful. Positive mentions frequently highlight the politeness and efficiency of the valet service and the restaurant staff. However, experiences at the reception desk are mixed; while some guests reported quick check-in and efficient check-out processes, others encountered long queues, significant delays, and perceived a lack of empathy or even rudeness from some reception personnel. Several reviews mention issues with billing, including double charges or incorrect items, requiring guests to spend considerable time resolving these discrepancies. Despite these challenges, the housekeeping service is consistently praised for its daily efficiency and maintaining clean rooms, contributing positively to the overall guest experience.

Additional Information
Guests should be aware of certain hotel policies and recurring issues that fall outside standard categories. A notable point is the hotel's approach to basic amenities; there is no complimentary water in rooms, and guests have reported unexpected fees for items like cutlery and an ice bucket if not purchased from the hotel's restaurant. Frequent complaints revolve around billing issues, including double charges on credit cards and difficulties in obtaining correct invoices after checkout, often requiring persistent follow-up. Some guests experienced disturbances from early morning renovations or construction noise. While an airport shuttle service is mentioned, its reliability has been questioned. Furthermore, there are reports of challenges with the lost and found policy, with some guests struggling to retrieve forgotten items. These details are important for guests to consider for a smoother stay.