Hotel Panorama

This hotel is well-regarded for its prime location, offering direct and easy access to the main shopping street and city center via a unique basement lift. Guests frequently highlight the spacious rooms and the comprehensive wellness facilities, including a pool and spa, as key features. It is an excellent choice for shoppers and sightseers due to its central position, while families appreciate the larger room sizes and recreational amenities. Couples seeking a relaxing getaway can also enjoy the hotel's spa and rooftop views. To make the most of your stay, consider requesting a room on a higher floor for better views, and be prepared for potentially crowded dining areas during peak times, especially with large groups.

Facilities & Amenities
The hotel offers a range of wellness facilities that are generally well-received by guests. These include a swimming pool, jacuzzi, sauna, and a well-equipped gym. Many guests appreciate the rooftop terrace which provides impressive views of the city and mountains, serving as a pleasant spot for relaxation. While these amenities are often praised, some guests note that the spa area and pool can become crowded at times, and a few mention concerns about the pool water quality or a strong chlorine smell. The gym is described as having a good variety of machines, though it can also get busy.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is mixed. Many describe the rooms as spacious and find the beds comfortable, contributing to a restful stay. However, a significant number of reviews indicate that the rooms appear old or worn and could benefit from renovation. Specific issues mentioned include peeling paint, mold around windows, and general lack of thorough cleanliness, with some reporting hair in bathrooms. Temperature control can be a problem, with rooms being either too hot or too cold, and thin walls often lead to noise from corridors, other guests, or even cleaning staff, impacting tranquility. Some rooms also lack a kettle or coffee maker.

Dining & Food Quality
The hotel's dining experience receives varied feedback, though breakfast is frequently highlighted as a positive. Most guests praise the breakfast variety and overall quality, with some describing it as "amazing." However, a recurring comment notes that the coffee from the machines is often of poor quality. Lunch and dinner buffets are generally considered decent, offering a good selection, but some guests find the food to be cold, limited in options, or not worth the price. The restaurant and dining areas can become quite noisy and crowded, particularly when the hotel hosts large tour groups, which can detract from the dining atmosphere.

Location & Accessibility
The hotel's central location is consistently lauded as a major advantage. Guests appreciate its easy access to the main shopping street and city center, often facilitated by a convenient basement elevator. It is well-situated for exploring the city's attractions, being within walking distance of the bus station and close to various hiking areas. However, parking is a significant and frequent point of contention. The hotel's underground garage is widely described as extremely narrow, tight, and difficult to navigate, especially for larger vehicles. Spaces are often limited or full, leading guests to seek more expensive public parking alternatives nearby.

Staff & Service
The staff at the hotel generally receive high praise for their friendliness, helpfulness, and efficiency. Many guests highlight their positive interactions with the team, describing them as supportive, caring, and professional. The check-in and check-out processes are often noted as smooth, though some guests experienced longer lines at reception during peak times. The staff's willingness to assist with requests, such as providing new room keys or helping with the challenging parking situation, is frequently appreciated. While the vast majority of feedback is positive, a few isolated comments mention instances of less smiling or less efficient service.

Additional Information
The hotel frequently accommodates large tour groups, particularly school groups during the winter season. While this contributes to a lively atmosphere, it can also lead to crowded common areas, especially the dining room, and increased noise levels in corridors. There have been specific concerns raised by some guests regarding hotel security and management's handling of external disturbances involving non-guests, which reportedly impacted the safety and comfort of school groups. Guests should be aware that the hotel is undergoing renovations, which may explain some of the mixed feedback regarding the condition of certain rooms and facilities.