Hotel Panorama

The hotel's most notable feature is its central location in the historic downtown, offering unparalleled access to local attractions, diverse dining, and vibrant shopping areas. This prime position makes it an excellent choice for sightseers and tourists eager to explore the city on foot, with many points of interest just a short walk away. Guests frequently commend the attentive staff for their helpfulness and the overall cleanliness of the premises. The spacious rooms and convenient parking further enhance the guest experience, contributing to a comfortable stay. For couples seeking a romantic getaway or families looking for an accessible base to discover the city, the hotel provides a practical and welcoming environment. Business travelers also find the central location and reliable services beneficial. To ensure a more peaceful stay, guests might consider requesting a non-connecting room, as some report noise from adjacent rooms. Additionally, it's advisable to confirm room readiness upon check-in, especially during peak times, and to be aware of potential street closures or parking challenges during major city events.

Facilities & Amenities
Guests have mixed feedback regarding the hotel's Wi-Fi service; while some found it reliable for online meetings and general browsing, others reported it to be weak, intermittent, or slow, particularly on higher floors. The elevators are a point of concern for some, with mentions of one being out of service, leading to longer wait times, or appearing somewhat dated and dusty. Despite some online images, the hotel does not feature a pool, which has been a point of clarification for several guests. Additionally, some visitors noted the absence of in-room conveniences such as a mini-fridge or a kettle, which are often expected amenities in modern accommodations. However, the hotel does offer a fitness center for guests to maintain their routines. The overall sentiment suggests that while basic facilities are present, certain modern comforts and maintenance aspects could be improved to enhance the guest experience.

Cleanliness & Room Comfort
The hotel generally receives high praise for its cleanliness, with many guests highlighting the well-maintained and hygienic condition of the rooms and common areas. Rooms are often described as spacious rooms, providing ample space for relaxation. However, feedback on comfortable beds is mixed; some guests found them very comfortable, ensuring a restful sleep, while others reported them to be hard, squeaky, or in need of replacement. Noise levels are a recurring theme, with guests mentioning audible street noise due to the central location, and some experiencing disturbances from connecting rooms or loud AC units. The bathroom facilities also draw varied comments; some found them small, while others noted issues such as doors not closing properly, water pooling after showers, or loud extractors. A few guests also pointed out the lack of basic toiletries or a general run-down appearance in some bathrooms. Despite these points, the large windows in many rooms are appreciated for offering pleasant city views and natural light.

Dining & Food Quality
Feedback on the hotel's dining options is varied. The breakfast receives mixed reviews; many guests found it to be good with a decent variety of options, while others noted issues with the service from waitstaff, or felt that the food quality was inconsistent, with some even reporting unpleasant experiences like finding insects in their meal. It is also frequently mentioned that breakfast is not included in the room rate, which some guests found surprising. The on-site restaurant is generally described as having good service and fair pricing, though some guests felt it lacked character or a dedicated bar area. There are also mentions of the restaurant undergoing renovation, which impacted availability. For those opting for convenience, room service is available and has been praised by some for its quick delivery and good quality, offering a convenient dining solution within the comfort of the guest's room.

Location & Accessibility
The hotel's central location is overwhelmingly praised as its strongest asset, placing guests directly in the heart of the historic center. This prime position allows for easy walking distance access to numerous popular attractions, a wide array of restaurants, and various shopping opportunities, making it highly convenient for exploring the city. Guests appreciate being able to leave their vehicles and navigate the area on foot. While the location is ideal, some guests noted that street closures for city events can make vehicular access challenging, requiring detours. Parking is available and generally included, which is a significant benefit for a downtown hotel. However, it operates as a public garage, meaning it can become full, especially during busy periods or events, leading to difficulties in finding a spot or requiring guests to park on higher levels. Some concerns were also raised regarding the security of the parking facility, with a few reports of vehicle damage or theft, and a lack of surveillance cameras.

Staff & Service
The hotel's friendly staff consistently receives high commendation from guests, with many highlighting their attentive service and overall helpfulness. Reviewers frequently describe the personnel as welcoming, accommodating, and eager to assist with various requests, from providing ice to resolving room issues. The check-in process generally receives positive remarks for being smooth and efficient, though some guests experienced delays or confusion upon arrival, particularly during peak times. The staff's ability to handle and resolve problems, such as room changes or maintenance issues, is also noted as a strong point. Housekeeping is frequently praised for maintaining high standards of cleanliness in the rooms. While specific names are often mentioned in reviews, the collective effort of the team contributes significantly to a positive guest experience, making visitors feel well-cared for throughout their stay. The valet service is also mentioned as a convenient and efficient offering.

Additional Information
Guests should be aware of a recurring issue with key card deactivation, as many reported their room keys ceasing to work daily, requiring frequent trips to the reception for reprogramming. This can be an inconvenience, especially for those on higher floors. The hotel is also undergoing ongoing renovations, which, while promising future improvements, can result in noticeable construction noise during the day, impacting the tranquility of some rooms. Some guests noted that this noise, along with general street sounds, can be quite disruptive. Additionally, while the hotel aims to provide a comfortable stay, some rooms lack a mini-fridge, which might be a consideration for guests planning longer stays or needing to store personal items. The hotel also has a pet-friendly policy, which is a welcome feature for guests traveling with their animal companions, though finding suitable outdoor areas nearby for pets might require some effort.