Hotel Panorama

The hotel stands out primarily for its strategic location directly opposite the main train and bus stations, making it an exceptional choice for transit travelers and those looking to explore the city. Its convenient position also places the Old Town within easy walking distance, appealing greatly to sightseers and budget-conscious travelers seeking accessibility. Guests frequently highlight the friendly and helpful staff and the good breakfast as significant positives, often praising the variety and quality of the morning meal. However, many note that while the hotel is generally clean, some rooms show signs of age and ongoing construction nearby can impact views and noise levels. For a more pleasant experience, guests might consider requesting a room on a higher floor for potentially better views, and be prepared for some temporary disruption from the surrounding area.

Facilities & Amenities
Guests appreciate the convenience of free Wi-Fi throughout the property and the presence of an elevator for easy access to all floors. However, a significant number of reviews point out the notable absence of air conditioning, which can make rooms uncomfortably hot, especially during warmer periods. There is also a frequent mention of the lack of kettles and refrigerators in the rooms, which some guests found inconvenient for preparing drinks or storing perishables. While a hairdryer is typically provided, some found it to be ineffective or not properly connected. The TVs in rooms are noted as being quite small, and electrical outlets are often not conveniently located near the beds. The hotel offers luggage storage, though some guests expressed concerns about its security. One review mentioned a claimed bar that was not actually available.

Cleanliness & Room Comfort
Feedback on room comfort and cleanliness is mixed. Many guests describe the rooms as clean and fresh, with comfortable beds and clean bedding ensuring a restful stay. However, a significant number of reviews indicate that the rooms are often dated and worn, with old furniture, marks on walls, and shabby appearances. Some bathrooms are noted to be moldy or have rust and scratched fixtures, with issues like poor water flow in showers or slow drainage. Noise is a recurring concern, with thin walls allowing sounds from the staircase, adjacent rooms, and street noise to be heard. The lack of air conditioning is a major comfort issue, as rooms can become very warm. Heating can also be inconsistent, with some rooms being too cold or having uncontrollable heating. While some rooms are described as quiet, others are significantly impacted by noise.

Dining & Food Quality
The breakfast generally receives positive feedback, with many guests describing it as delicious, varied, and substantial. The selection often includes hot food options like omelets and sausages, along with yogurt, fruits, and a good choice of coffee. Some guests particularly enjoyed the hot chocolate. However, feedback is not entirely consistent; some found the breakfast to be average, with a limited selection or the same items offered daily. The breakfast area can become crowded, especially during peak times, leading some guests to seek dining options outside the hotel. There were also occasional reports of certain dishes running out without being replenished, and some found the juice to be diluted. Overall, it is considered a decent start to the day, especially given the hotel's value.

Location & Accessibility
The hotel's central location is consistently highlighted as its strongest asset. It is situated directly across from the main train station and bus station, making it incredibly convenient for arrivals, departures, and day excursions. The Old Town is easily accessible within a 5 to 15-minute walk, allowing guests to explore historical sites and attractions on foot. Public transportation options are also readily available nearby, including direct bus services to the airport. While parking is available in the vicinity, it is typically city parking and can incur hourly fees, with some guests noting recent maintenance works have made parking more challenging. A significant aspect of the location is the ongoing construction site directly in front of or around the hotel, which can impact views and contribute to noise during the day, though this is considered temporary.

Staff & Service
The staff at the hotel generally receive high praise for their friendliness and helpfulness. Guests frequently commend the reception team for their attentiveness and willingness to assist with inquiries and resolve issues promptly. The check-in process is often described as quick and efficient, though some guests experienced delays, particularly during busy periods. Staff are noted for accommodating requests, such as providing extra towels or addressing room concerns. Specific services like luggage storage are available, which is convenient for guests with early arrivals or late departures. Some guests also appreciated the option to receive a packed breakfast for very early departures, although this is not always guaranteed. While most interactions are positive, a few guests reported instances of staff being less friendly or somewhat inflexible.

Additional Information
Guests should be aware of the hotel's specific cleaning policy, as rooms are typically cleaned only every three days, and towels are changed upon request at the reception, rather than daily. This policy is not always clearly communicated at the time of booking, leading to some guest dissatisfaction regarding room tidiness and fresh towels. Another important detail for travelers is the breakfast policy regarding early departures; the hotel does not provide take-away breakfast boxes for guests leaving before the standard breakfast service begins, which can be an inconvenience for those with early trains or flights. While the hotel offers luggage storage, some guests have expressed concerns about its security, advising caution. These operational details are important for guests to consider when planning their stay.