Papaya Playa Project

The hotel offers a unique blend of jungle and beach, creating an immersive and natural experience that many guests describe as "barefoot luxury" or a peaceful sanctuary. Its signature feature is the seamless integration of its accommodations and common areas with the surrounding environment, providing direct access to the beautiful coastline. Guests consistently highlight the property's stunning aesthetics, the attentive and friendly staff, and the delicious food. The hotel caters well to diverse travelers, including couples seeking a romantic and tranquil escape, wellness travelers interested in complimentary yoga and sound healing, and party-goers who can enjoy the vibrant weekend events. Families also find it a suitable option, appreciating the natural setting. To enhance your stay, be mindful that weekend parties can be lively, so consider your room location if seeking quiet, and explore dining options outside the resort for varied experiences.

Facilities & Amenities
Guests highly value the hotel's direct beach access, offering ample space to relax by the ocean. The beach club area provides comfortable cabanas and loungers, creating a vibrant atmosphere. Several oceanside pools are available, though some guests noted they could be cold or require more frequent cleaning. A standout feature for many rooms is the inclusion of a private pool, offering an exclusive retreat, although these are typically unheated and can sometimes lack proper maintenance. The Wi-Fi connection is generally reliable throughout the property, and water dispensers are a convenient amenity. The hotel also offers engaging complimentary yoga classes and cooking classes, contributing to a holistic guest experience. The unique art installations and natural decorations are frequently praised for enhancing the overall ambiance, while effective air conditioning ensures comfort in the rooms.

Cleanliness & Room Comfort
Most guests find their rooms to be clean and well-maintained, appreciating the eco-themed and rustic design that harmonizes with the natural surroundings. The beds are consistently described as comfortable, ensuring a restful sleep, and the provided natural bath products are a popular touch. While the air conditioning generally works effectively, some guests noted that the lighting in the rooms can be quite dim, posing challenges for tasks like applying makeup. There are recurring comments about minor maintenance issues, such as peeling paint, broken door locks, or leaking roofs in some units. Guests should be aware of the presence of wildlife, including raccoons and other small creatures, and are advised to secure their doors. Some showers have weak water pressure or slow hot water, and the open design of some bathrooms may not suit all preferences.

Dining & Food Quality
The hotel's food receives widespread praise for its deliciousness, freshness, and high quality, with many guests considering it a highlight of their stay. The breakfast is particularly popular, described as superb and offering a good variety of tasty options, including fresh juices and classic dishes. The main restaurant provides an excellent dining experience with a beautiful view, and specific dishes like ceviche and various tacos are frequently recommended. While the food quality is generally excellent, many guests find the drinks to be significantly overpriced and occasionally watered down. The coffee shop is appreciated for its good coffee and juice selections. Although room service is available, some guests reported slow delivery times. Overall, the dining experience is positive, but the cost of beverages often leads guests to explore external options.

Location & Accessibility
The hotel boasts a prime location with direct beach access, allowing guests to easily enjoy the ocean. Its setting within the jungle provides a unique and secluded atmosphere, fostering a sense of connection with nature. The property is conveniently situated about 10 to 15 minutes north of Tulum's main hotel and party zone, offering a balance between tranquility and access to vibrant areas. Guests appreciate being within walking distance of a small town with mini-markets, ATMs, and other dining options. While taxis are readily available just outside the hotel's secure gate, they can be quite expensive for short distances. The strict security at the entrance contributes to a strong sense of safety for guests. A common natural challenge is the presence of sargassum (seaweed) on the beach, though the staff diligently works to clean it daily.

Staff & Service
The staff at the hotel consistently receives high praise for their exceptional friendliness, helpfulness, and attentiveness, significantly enhancing the guest experience. Many reviewers highlight their welcoming demeanor and professionalism. The check-in process is generally smooth and efficient, though some guests experienced delays during check-out. The option for direct communication with staff via WhatsApp is a convenient feature, allowing for quick requests and inquiries, although response times can sometimes vary. Housekeeping is typically thorough, with rooms being refreshed daily. However, a notable area of concern for some guests involves the handling of specific issues, such as refund requests or missing items, where the hotel's response was perceived as unhelpful or dismissive. Some guests also felt uncomfortable with staff proactively asking for tips.

Additional Information
A defining aspect of the hotel is its vibrant weekend parties, particularly the Saturday night and Full Moon events, which are a major draw and offer complimentary access for hotel guests. These events are known for their lively atmosphere and music, though guests seeking quiet should be aware of potential noise. The hotel operates as an eco-lodge, integrating environmental considerations into its design, such as low lighting to protect turtle nesting sites. Many guests with rewards program benefits, particularly from Marriott Bonvoy, expressed disappointment over a lack of recognition or perks during their stay. Guests are issued digital wristbands for access, with a fee for replacements. Due to the natural terrain and sandy pathways, the hotel is generally not recommended for individuals with mobility issues. Additionally, the hotel maintains a strict no-drone policy to ensure guest privacy.