Park Inn by Radisson Toronto-Markham

The hotel offers a stay that is often described as a budget-friendly option, particularly appealing to families and short-stay travelers seeking value. Its signature features include a spacious pool and hot tub area, which many guests enjoy as a recreational amenity, and the convenience of in-room microwaves and refrigerators, making longer stays or self-catering easier. While the property is recognized for its generally dated appearance and inconsistent cleanliness across various areas, many guests appreciate the efforts of the staff to be helpful and accommodating. The hotel is best suited for those who prioritize amenities like a pool and in-room conveniences over modern aesthetics or pristine conditions. To enhance your stay, it is advisable to confirm room condition upon check-in and be prepared for potential noise from hallways or neighboring rooms, as sound insulation can be an issue.

Facilities & Amenities
The hotel features a pool and hot tub that are frequently highlighted by guests, though some note issues with cleanliness or maintenance, such as rust on fixtures or broken components. A fitness center is available, but reviews indicate that some equipment may be broken or its operating hours limited. Guests consistently appreciate the convenience of microwaves and refrigerators provided in the rooms, which are often described as spacious. Free Wi-Fi is offered, with some guests finding it reliable while others experience weak or spotty connections. The lobby area is often described as clean and well-maintained, contrasting with other parts of the hotel. Ample and free parking is a consistent positive, making it convenient for guests traveling by car. Some guests mention that the elevators and hallway carpets appear dated or in need of refurbishment.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is highly mixed, with many guests reporting significant issues. Common complaints include dirty carpets with visible stains, dust on surfaces, and unpleasant odors in rooms and hallways. Many bathrooms are described as being in poor condition, with reports of mold, stains, low water pressure, and lack of hot water. While some guests find the beds comfortable, others describe them as too soft, lumpy, or having exposed springs. The air conditioning units are frequently noted as old and loud, often making it difficult to control room temperature effectively. Sound insulation is a recurring concern, with guests often disturbed by noise from hallways, neighboring rooms, or outside. Some rooms are equipped with coffee makers, though their cleanliness can be inconsistent.

Dining & Food Quality
The hotel features an on-site restaurant that receives mixed reviews from guests. Many report slow service and a limited menu, with some noting that the restaurant does not sell alcohol, which can be a disappointment for those expecting a full bar. The food quality is described as mediocre by some, while others find it acceptable or even good, particularly for quick meals. Breakfast is generally not included in the room rate and is often perceived as expensive for the quality and options offered, leading many guests to seek alternative dining outside the hotel. Some guests mention issues with the restaurant's operating hours or staff attentiveness, impacting the overall dining experience. The availability of coffee and tea is noted, but the quality can be inconsistent, prompting some to look elsewhere for their morning brew.

Location & Accessibility
The hotel's location is generally considered convenient for highway access, particularly for major routes like Highway 7, and for those conducting business in Markham. Guests consistently appreciate the ample and free parking available on-site, which is a significant advantage for travelers with vehicles. While some describe the surrounding area as quiet and peaceful, others note its proximity to ongoing construction sites or find it somewhat isolated, requiring a car to reach most restaurants and supermarkets. Public transportation options are often described as limited, making it less ideal for guests relying on transit to explore downtown Toronto or other distant attractions. The hotel's setting away from busy main roads contributes to a generally peaceful environment for some, though others express concerns about the area's ambiance at night.

Staff & Service
Guest feedback on staff and service is notably varied. Many guests commend the friendly staff and helpful front desk personnel, highlighting their efficiency during check-in and their willingness to assist with requests. Some positive experiences include quick resolution of room issues and accommodating special needs. However, a significant number of reviews describe staff as rude, unaccommodating, or dismissive, particularly when addressing complaints or reservation problems. Housekeeping service is a frequent point of contention, with many guests reporting infrequent room cleaning, uncleaned rooms upon arrival, or difficulty obtaining fresh towels and amenities. Responsiveness to maintenance requests for issues like air conditioning or plumbing is also inconsistent, leading to prolonged discomfort for some guests.

Additional Information
Guests should be aware of the hotel's policy regarding security deposits, which are frequently mentioned as being unexpectedly high or subject to delayed refunds, causing frustration for some. The hotel's role in accommodating various groups of long-term residents has been noted by some guests, impacting the general atmosphere and leading to occasional noise disturbances or perceived safety concerns in common areas. Despite a stated non-smoking policy, some guests report unpleasant odors in hallways and rooms, which can detract from the overall comfort. The property is widely described as being in need of a major renovation or overhaul, with many areas appearing dated or worn, affecting the overall guest perception. Guests often advise verifying room conditions upon arrival and being prepared for potential inconsistencies in service or amenities.