Park Tower Inn

This hotel is undergoing extensive renovations, leading to a highly mixed guest experience. Its central location and popular lazy river are frequently highlighted as key attractions, making it a suitable choice for families and budget-conscious travelers seeking an affordable stay near local attractions. However, many guests report encountering significant issues with room cleanliness and the functionality of various amenities. To ensure a more satisfactory visit, it is advisable to inquire about the current status of renovations and specific amenity availability before booking. Additionally, guests planning to enjoy the lazy river should consider bringing their own floats, as they are often not provided.

Facilities & Amenities
The hotel features a popular lazy river, which many guests find warm and enjoyable, though some note it can be lukewarm or chilly, and floats are often unavailable. The indoor pool is frequently described as ice cold, despite being advertised as heated, leading to disappointment. The hot tub is a common source of complaints, often reported to have broken jets, be cold, lukewarm, or even too hot, and sometimes appears dirty. The outdoor pool is also noted as cold, and some reviews mention it being unkempt or drained. Many guests experience issues with elevators, with several being out of service, particularly to the pool area, necessitating the use of stairs. While Wi-Fi is available, its reliability varies, and the fitness center is often closed for renovations. Guests also report a lack of working ice machines on most floors and limited vending machines. Many rooms offer balconies with pleasant views, though some lack privacy.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is highly inconsistent. Many guests describe rooms as dirty, with stained carpets, hair present, and instances of mold in bathrooms or on ceilings. Reports of cockroaches and even bed bugs are noted by some, along with blood stains on sheets or mattresses. Conversely, other guests found their rooms to be clean or very clean. The beds receive mixed reviews, with many finding them uncomfortable, lumpy, worn down, or hard as a rock, while others describe them as comfortable. Pillows are frequently criticized as flat or terrible. Noise levels can be an issue due to thin walls and active hallways. Rooms are often described as dated and run down, with outdated furniture, peeling paint, holes in walls, and broken fixtures such as faucets, lights, and outlets. Bathrooms are often cited for mold, dirtiness, and being small, though some rooms feature more spacious facilities.

Dining & Food Quality
The availability of breakfast is a significant point of contention among guests. Many reviews explicitly state that no breakfast is offered, often attributing this to ongoing renovations, despite it being advertised. This lack of transparency leads to disappointment and inconvenience for guests expecting this amenity. When breakfast is available, it is generally described as a standard "hot breakfast" with options like scrambled eggs, sausage, and waffles, or typical budget hotel fare. Some guests appreciate the provision of coffee in the mornings or 24-hour access in the lobby, while others report its absence. Overall, the dining experience is highly variable and often falls short of expectations due to unannounced changes in service.

Location & Accessibility
The hotel's central location is consistently praised by guests as a major advantage. It is described as convenient and within easy reach of numerous popular attractions in Pigeon Forge, including the Parkway, The Island, and various restaurants and shops. This proximity allows many guests to explore the area on foot, reducing the need for transportation. Parking is generally found to be convenient and ample, with some guests appreciating the ability to see their vehicle from their room. The accessibility to key points of interest makes the hotel a practical base for exploring the local area, despite other reported issues.

Staff & Service
The staff at the hotel generally receives positive feedback, with many guests describing them as friendly, helpful, attentive, and accommodating. The check-in and check-out processes are often noted as being quick and easy. However, experiences with housekeeping are mixed; some guests report daily room cleaning, while others complain about a lack of service unless specifically requested, or issues with the quality of cleaning and replenishment of supplies. Similarly, responses to maintenance requests vary, with some guests noting prompt attention to issues, while others report that problems are ignored or not adequately resolved.

Additional Information
The hotel is undergoing ongoing renovations, which, while intended to improve the property, currently cause various inconveniences, including closed facilities and general disarray. Many guests were unaware of these renovations when booking, leading to frustration. A security deposit of around $100 is often required at check-in, which some guests found undisclosed prior to arrival and difficult to get refunded. While a pet-friendly policy is mentioned in some reviews, there are also complaints about barking dogs and dog hair, suggesting inconsistent enforcement or guest behavior. A recurring theme is the discrepancy between the hotel's online presence and its actual condition, with many guests citing misleading photos and inaccurate information regarding amenities like breakfast and heated pools. Some guests also express general security concerns due to unlocked access doors or the presence of non-guests in amenity areas.