Hotel Parque Central

This hotel is highly regarded for its excellent central location, making it a convenient base for exploring the city. Guests frequently commend the friendly and attentive staff who contribute significantly to a positive stay. The hotel is also consistently praised for its cleanliness and the comfortable accommodations it provides. While some aspects of the property show its age, many guests find it offers good value for money. This hotel is particularly well-suited for tourists looking to easily access major attractions, business travelers needing a central and functional base, and couples or families seeking a comfortable and welcoming environment for their visit. To ensure a more peaceful stay, it is advisable to request a room away from the main street due to potential noise.

Facilities & Amenities
The hotel offers convenient on-site parking, which is appreciated by guests for its ample space and complimentary access. While the Wi-Fi is generally available and useful for work, some guests have reported it can be intermittent or have a weak signal. The air conditioning units, though effective, are frequently noted for being noisy and sometimes requiring maintenance, with some appearing older. Similarly, the televisions in rooms are often described as small, outdated, and having poor channel selection or signal quality. The elevator has been a point of concern for some, described as old, noisy, and occasionally out of service. Guests have also noted the absence of certain in-room conveniences such as a refrigerator, microwave, or coffee maker, and some rooms may lack sufficient electrical outlets or extra blankets and pillows.

Cleanliness & Room Comfort
The hotel consistently receives high marks for its cleanliness, with many guests highlighting daily housekeeping services and the overall well-maintained appearance of the rooms. The beds are generally found to be comfortable, contributing to a restful night's sleep, though a few guests found them a bit firm or wished for more pillows. Rooms are often described as spacious and adequately furnished. However, a significant recurring issue is noise, with many guests reporting considerable disturbance from street traffic, including cars, trucks, and sirens, as well as noise from adjacent rooms and the air conditioning units. While bathrooms are typically clean and stocked with basic toiletries like shampoo and body soap, some guests noted issues such as wet floors due to shower curtains or older fixtures. Some rooms have also been described as having poor lighting or a sense of humidity.

Dining & Food Quality
The hotel features an on-site restaurant that is generally well-regarded by guests. The food quality is often described as good, delicious, and acceptable, with a decent variety of dishes available. Many guests appreciate the convenience of having dining options within the hotel, and the restaurant is noted for its cleanliness and good service. While breakfast is available and considered good by many, some guests found it to be a bit expensive or wished for more variety. The service in the restaurant is usually efficient, though some instances of slow service due to limited staff have been mentioned. Guests should be aware that the restaurant typically closes early in the evening.

Location & Accessibility
The hotel's central location is a major highlight, placing guests within easy walking distance of key attractions such as the Alameda Central, Macroplaza, and the visa application office. Its proximity to the bus station and public transportation makes it highly accessible for exploring the city. Guests appreciate being close to various amenities, including an Oxxo convenience store, a pharmacy, and a cinema. Parking is available on-site and is generally considered convenient and spacious. While the location offers excellent access to downtown, some guests have expressed concerns about the safety of the surrounding area at night due to high traffic and the presence of individuals experiencing homelessness.

Staff & Service
The hotel's staff consistently receives high praise for their friendliness, attentiveness, and helpfulness. Guests frequently highlight the excellent treatment received from the front desk, housekeeping, and restaurant staff. The check-in process is often described as quick and efficient, with staff accommodating requests for early check-in and luggage storage. Housekeeping is noted for its daily cleaning and the kindness of its personnel. While the vast majority of feedback on service is positive, there have been isolated reports of unhelpful or rude staff interactions, and some guests experienced issues with reservations not being honored due to overbooking.

Additional Information
Guests should be aware that the hotel has a policy of not accepting card or bank transfer payments, requiring cash for accommodation, which can be inconvenient for some travelers. A significant concern raised by some guests is the hotel's pet policy, which reportedly does not permit service animals, leading to negative experiences for those with disabilities. There have also been instances where reservations were not honored upon arrival, causing considerable inconvenience and requiring guests to seek alternative accommodation. The hotel is noted as an older property, though it appears to be undergoing renovations in various areas to update its facilities.