Perla, Resort & Entertainment

This hotel is a prominent destination, particularly known for its large casino, which serves as a major draw for gamblers and poker tournament participants. Guests often describe the property as having a historic feel, though many note it is in need of significant renovation. Despite some dated aspects, the hotel is praised for its comfortable beds and a location that offers convenient access to various points of interest. It caters well to business travelers attending events at the nearby congress center, as well as leisure travelers seeking relaxation or exploring the region, including easy access to Italy. To enhance your stay, be aware that some areas may have a lingering smoke odor, and it is advisable to check your room's condition upon arrival.

Facilities & Amenities
The hotel offers a range of facilities for guest enjoyment and convenience. A notable feature is the indoor pool area, complete with hot tubs, providing a peaceful space for relaxation, though some guests noted the pool has limited operating hours. A gym and wellness area are also available, though access to the sauna incurs an additional payment. Guests benefit from free Wi-Fi throughout the property and convenient free garage parking in the hotel basement. The on-site casino is a central attraction, and there are also ice machines and vending machines for quick needs. Bathrobes are available upon request, but a fee applies for their use.

Cleanliness & Room Comfort
Feedback on room comfort and cleanliness is mixed, with many guests highlighting that the rooms feel dated and are in need of renovation. Common complaints include worn carpets, unclean duvets with visible hair, stained sinks and showers, and empty shampoo and body wash containers that were not refilled by housekeeping. A significant concern for some is the pervasive smoke smell in rooms designated for smoking, which can be unpleasant. Despite these issues, many guests consistently praise the comfortable beds and large pillows, ensuring a restful night's sleep. Some also reported issues with the air conditioning and occasional noise from other parts of the hotel.

Dining & Food Quality
The hotel offers various dining options, with the breakfast receiving varied feedback. Many guests describe it as good and varied, featuring items like French cornets, though some found the selection to be less extensive than in previous visits, and items were sometimes removed before the official end of service. The hotel features a restaurant, which some guests noted has increased its prices, and a lively cafe known for its great desserts. However, some guests expressed frustration over the lack of in-room coffee makers and difficulty obtaining coffee outside the casino or lobby areas. Additionally, the bar service was described as inconsistent by some patrons.

Location & Accessibility
The hotel boasts an excellent central location in Nova Gorica, making it highly convenient for various activities. Its proximity to the congress center is a significant advantage for business travelers. For those interested in leisure and outdoor activities, the hotel offers easy access to Italy, with great pathways suitable for cycling and running. A major benefit highlighted by guests is the availability of free garage parking in the hotel basement, providing secure and convenient vehicle storage. This strategic location allows guests to easily explore the surrounding area and access key attractions.

Staff & Service
Guest experiences with staff and service are somewhat mixed. Many guests consistently praise the general staff for being friendly and helpful, contributing to a positive overall impression. The check-in process is often described as quick and efficient. However, there are recurring reports of inconsistent service in specific areas. Some guests noted issues with housekeeping, such as not replacing used glasses or refilling amenities, and occasionally ignoring "do not disturb" signs. There were also instances of very negative interactions reported at the customer service desk. Additionally, some casino patrons mentioned a lack of table service during poker tournaments.

Additional Information
Guests should be aware of certain policies and features that may impact their stay. There is an additional payment for sauna access within the wellness area, and bathrobes are available on request for a fee. Some guests have noted that the hotel's internal temperature can be uncomfortably warm throughout the property. The hotel is a significant venue for poker tournaments, attracting a specific clientele, and this aspect is a core part of its identity and appeal for many visitors.