Established in a 19th-century palace, the 5-star hotel Hotel Pestana Palace Lisboa is located near many tourist attractions in Lisbon, such as its lush green gardens which are classified as a "National Monument."
Four royal suites are situated in the old palace, whereas the remaining rooms can be found in the new wings. The air-conditioned rooms provide cable TV, bathrobes, slippers and free internet.
Hotel Pestana Palace Lisboa features a Turkish bath, a sauna, a gym, a children’s club, an outdoor and an indoor heated pool and a free shuttle to the city center.
Guests can enjoy live music and cocktails at the Allegro Bar, sophisticated Portuguese cuisine at the Restaurant Valle Flôr, and during warmer months, snacks at the outdoor pavilion, Casa do Lago.
The hotel is within walking distance of the Centro de Congressor, 3.5 km from the Centro Cultural de Belém and 6 km from the Belém Tower.
Since the hotel is actually a former palace, guests stated that they had no issues picturing what life must have been like for the royals who slept there. This adds a unique feeling to guests' experiences due to the unbelievably charming atmosphere.
The beautiful gardens provide guests with a tranquil setting, as they can not only sit back and enjoy the peace and quiet but also adore the individual areas of perfected greenery. The pool sits within the garden grounds, almost like a lagoon within the jungle, which guests state makes for quite a relaxing experience.
Guests report that the hotel restaurants arranges plates in a very appetizing manner and seems to use high-quality ingredients, which shows in the taste of the individual meals.
Potential for back pain
Several guests commented on the very firm mattresses, which kept slept at bay but added back pain even for those usually never having such issues.
Some guests remarked that they had very slow internet access and kept being disconnected at regular intervals.
Dated building and interior
While one would expect a 19th-century palace to no longer sparkle on the outside, the interior is what guests are reporting to be surprisingly dated. They specifically mention the dark and somewhat run-down reception area, which should receive a fresh coat of paint and new flooring to make it look more appealing again. Guests also stated that the sauna and showers were in dire need of attention, as the wooden and tiled areas should be renovated.