Hotel Petra Village Apartments

The hotel is widely celebrated for its warm, family-run atmosphere, where guests often feel like they become part of the family, fostering a convivial and friendly environment. This strong sense of community and genuine hospitality is a signature feature, making it a memorable destination for many. The property also boasts beautiful views of the surrounding town, mountains, and sea, enhancing the overall experience. It is particularly well-suited for couples, solo travelers, and families seeking an authentic Greek holiday experience rather than a luxurious resort. Guests who appreciate a social setting and are not deterred by basic accommodations will find this a good fit. However, prospective visitors should be aware of the hotel's hilly location and numerous steps, which may pose challenges for those with mobility issues. It is also advisable to bring cash, as the on-site bar primarily operates without card payments.

Facilities & Amenities
The pool area is a central hub, described by many as lovely and perfect for relaxation, though some guests noted issues with its cleanliness and maintenance, including slippery tiles and broken elements. Feedback on sunbeds is mixed, with some finding plenty available while others reported them as old, broken, or dirty, with cushions often stained. Wi-Fi access is limited, primarily available only in the reception, bar, and pool areas, and its connection quality is often reported as poor or intermittent. The kitchenette facilities in the rooms are consistently described as very basic and poorly equipped, lacking essential items like sufficient cutlery, pans, or washing-up liquid, making them unsuitable for extensive self-catering. While air conditioning is available, it often incurs an additional charge and can be intermittent or noisy. Some guests also raised concerns about the safety of electrical outlets, noting loose plugs and multiple extension leads.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is notably mixed. While many guests found their rooms to be clean and well-maintained, others reported significant issues, describing them as filthy, dated, and in need of updating. Recurring concerns include black mould on walls and ceilings, particularly in the bathroom, which was frequently cited for its poor condition, including dirty and mouldy shower curtains, overflowing showers, rusty taps, and discolored toilet bowls. Beds and mattresses received varied comments; some found them comfortable, while many others described them as hard, uncomfortable, or even broken, with stained bedding and pillows lacking protectors. Housekeeping services also garnered mixed reviews, with some guests reporting regular cleaning and towel changes, while others experienced infrequent service, unemptied bins, and a general lack of attention to detail, including finding hairballs and uncleaned floors.

Dining & Food Quality
The pool bar is a highlight for many guests, consistently praised for its delicious and well-priced food and drinks. It offers a good selection of bar food, with specific mentions of a great Greek salad, tasty chips, and satisfying options like chilli cheeseburgers, bacon on toast, and fresh fruit salads. The breakfast served at the bar is also well-regarded. The hotel frequently hosts Greek nights and BBQ events, which are described as an absolute blast and a great way to socialize and meet other guests. These themed evenings are noted for their lively atmosphere and abundant, well-cooked food, contributing significantly to the overall positive holiday experience. Most guests found the on-site dining options to be convenient and enjoyable, often choosing to eat there rather than venturing out.

Location & Accessibility
The hotel's location is a significant talking point due to its position on a steep hill, which many guests found challenging, especially for those with mobility issues or when returning from walks. Despite the climb, the property offers beautiful views of the surrounding area, including the sea and Hersonissos bay. It is conveniently situated within a short 5 to 10-minute walk to the charming village of Koutouloufari, which boasts a wide array of restaurants and shops. The lively center of Hersonissos is accessible via a 25 to 30-minute downhill walk, with taxis readily available for the uphill return journey. Smaller supermarkets are located nearby, while larger ones can be found in Hersonissos. Access to beaches, such as Stalida or Star Beach, typically requires a 10 to 20-minute walk or a short taxi ride.

Staff & Service
The staff at the hotel consistently receive overwhelming praise for their friendliness, warmth, and genuine hospitality. Guests frequently highlight their helpfulness and willingness to go above and beyond to ensure a pleasant stay, often making visitors feel like part of a family. The check-in process received mixed feedback; while some experienced smooth arrivals, others noted initial delays or unattended reception areas. Housekeeping services also varied, with some guests reporting regular room cleaning and towel changes, while others found the service infrequent, leading to unemptied bins and a lack of fresh supplies. Despite these inconsistencies, the staff's overall attentiveness and commitment to guest satisfaction, including prompt resolution of maintenance issues, are frequently commended, contributing significantly to the positive atmosphere and encouraging many repeat visits.

Additional Information
Many guests emphasize the hotel's excellent value for money, noting that it offers a genuine and authentic Greek holiday experience at an affordable price, making it a popular choice for those not seeking luxury. The social atmosphere is a key draw, with numerous repeat visitors highlighting how easy it is to meet new people and form friendships. It is important for guests to know that the on-site bar primarily accepts cash payments. While the hotel aims to provide a relaxing environment, some guests noted occasional issues with noise from the bar area, particularly from other guests. The property's layout, with its hilly terrain and numerous steps, makes it unsuitable for guests with mobility challenges, a point frequently reiterated in reviews.