Phi Phi Mountain Beach Resort

The hotel offers a memorable stay primarily due to its stunning panoramic views from its mountain-top location, providing breathtaking sunrises and sunsets over the bay. This makes it an ideal choice for couples seeking a tranquil and romantic escape, sightseers who appreciate scenic vistas, and travelers looking to unwind away from the bustling city noise. Guests consistently praise the spacious rooms and the generally friendly staff. However, a significant recurring disappointment is the non-operational water park. The hotel's isolated uphill location means reliance on its shuttle service, which is convenient but has limited free hours, requiring guests to plan evening transportation carefully to avoid additional fees.

Facilities & Amenities
The hotel features a spacious pool area, though many guests expressed significant disappointment as the advertised water park was consistently non-operational, appearing unfinished, abandoned, or even hazardous. This was a major letdown for those who booked specifically for these amenities. Some reviews noted the presence of a small, outdoor fitness center, but it was not a prominent feature. Guests generally found the Wi-Fi to be reliable, though some experienced intermittent connectivity in their rooms. A unique positive amenity mentioned was the provision of free snorkeling gear, enhancing the experience for those exploring nearby Long Beach. However, some rooms lacked a functional room safe, which was a concern for guests regarding security.

Cleanliness & Room Comfort
Guests frequently commend the spacious and clean nature of the rooms, often highlighting the comfortable beds and the presence of large, private balconies that offer impressive views. While the air conditioning was sometimes noted as weak, a natural breeze from the mountain location often provided comfort. However, feedback on bathrooms was mixed; while some found them well-appointed, others reported issues such as outdated fixtures, poor drainage leading to water on the floor, and a persistent mold smell. Some guests also mentioned thin walls, contributing to higher noise levels from neighboring rooms. Basic in-room amenities like a coffee maker and drinking water were appreciated, though some noted the absence of items like an iron or a phone to reception.

Dining & Food Quality
The breakfast buffet generally receives positive feedback, described as a generous spread with a wide variety of options, including eggs, noodles, and fresh fruit, providing a good start to the day. The hotel's restaurant, particularly the "infinity" or "sunset" dining areas, is highly praised for its spectacular views over the bay, enhancing the dining experience. While the overall food quality is considered good by most, some guests found the breakfast bland or noted limited choices. A few isolated comments mentioned issues with specific items, such as coffee with milk, or slow room service for basic requests like water. Despite minor criticisms, the dining facilities are generally seen as a positive aspect of the stay, especially for the scenic setting.

Location & Accessibility
The hotel's isolated and uphill location is a dominant theme in guest reviews, placing it far from the main town and beach areas. This necessitates reliance on the hotel's shuttle service, which operates hourly to both the town and Long Beach. While many guests found the shuttle convenient and efficient, a significant point of contention is that the service becomes paid after 9 PM, which some found too early for evening activities. Walking to and from the hotel is described as difficult, steep, and not advisable at night due to poor lighting. Some guests also reported issues with the initial pier pick-up upon arrival, citing ambiguous meeting points and long waiting times, leading to frustration and unexpected costs for alternative transport.

Staff & Service
The hotel's friendly staff consistently receives high praise, with many guests highlighting their helpful and accommodating nature. The check-in process is generally described as quick, though some guests experienced delays with rooms not being ready on time. A recurring challenge noted by some is the communication barrier, as not all staff members speak fluent English, leading to occasional misunderstandings or difficulty in resolving issues. However, the shuttle drivers are frequently singled out for their exceptional friendliness and willingness to assist with bags. While most interactions are positive, a few reviews mentioned instances of perceived unresponsiveness or unprofessional behavior from reception staff, and some guests faced difficulties with timely luggage assistance upon departure.

Additional Information
A critical piece of information for prospective guests is the consistently non-operational water park, which is a significant disappointment for many who booked based on its advertisement. The resort also shows signs of ongoing construction or an unfinished appearance in some areas, detracting from the overall aesthetic. Guests should be aware of the hotel's shuttle policy regarding evening travel, as a fee is charged for services after 9 PM, which can add unexpected costs for those planning late nights out. Despite these drawbacks, many guests felt the hotel offered good value for money given the spacious rooms and views. Some rooms were noted to lack a functional room safe or a phone to contact reception, which are important considerations for guest convenience and security.