Hotel Phillips Kansas City, Curio Collection by Hilton

The hotel offers a memorable stay, distinguished by its historic Art Deco architecture and a unique speakeasy that transports guests to a bygone era. Its central location makes it an excellent choice for sightseers and concert-goers attending events at nearby venues. Guests frequently commend the staff's exceptional friendliness and the overall comfort of the accommodations, particularly the beds. While the hotel maintains a classic charm, some modern amenities like in-room refrigerators are not standard. To enhance your experience, consider exploring the hotel's various lounges and bars, and be prepared for potential costs associated with parking in the downtown area.

Facilities & Amenities
The hotel's facilities offer a blend of historic charm and practical convenience. The lobby is frequently praised for its beautiful, warm, and inviting atmosphere, serving as a pleasant space for socializing or enjoying a complimentary coffee. While the fitness center is described as adequate for a hotel gym, some guests note its limited equipment. A recurring point of feedback is the absence of a mini-fridge or microwave in most rooms, which many guests find inconvenient. Additionally, the ice machines are sometimes out of service or located only on alternate floors, requiring guests to seek ice elsewhere. The elevators, while functional, are often described as old, small, and occasionally slow, leading to wait times during peak hours. Some guests also reported issues with Wi-Fi connectivity affecting in-room entertainment.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is generally positive, with many describing rooms as spotless and well-maintained. The beds are consistently highlighted as very comfortable, ensuring a restful night's sleep for most visitors. However, some guests noted specific cleanliness issues, such as dirty floors, stained carpets, or water damage in certain areas. Room condition and decor receive mixed reviews; while many appreciate the classic, ornate, and beautifully appointed spaces, others find them to be somewhat outdated, dim, or small, particularly the "petite" rooms. Noise levels are largely reported as quiet, contributing to a peaceful stay, though some guests occasionally experienced noise from hallways or the street. Bathrooms are often described as updated and spacious, but some older fixtures, low water pressure, or issues with shower doors and toilet functionality were mentioned.

Dining & Food Quality
The hotel offers several dining options, with the speakeasy consistently receiving high praise for its exceptional cocktails, vibrant atmosphere, and often featuring live jazz music. Guests frequently describe it as a highlight of their stay. The main restaurant receives mixed reviews; while many guests enjoy the food quality and find it delicious, some report issues with slow service, limited menus, or food being served cold. Breakfast experiences also vary, with some guests commending the breakfast variety and taste, while others found it to be basic or overpriced. Room service is available, with some guests finding it convenient and quick, though others noted a limited menu or issues with order accuracy. Overall, the hotel's bar scene, particularly the speakeasy, stands out as a strong point for food and beverage.

Location & Accessibility
The hotel boasts an excellent central location, making it highly convenient for guests to explore the downtown area on foot. It is within easy walking distance of major attractions such as the T-Mobile Center, the Power & Light District, and various dining and entertainment venues. Proximity to public transportation, including the streetcar, further enhances accessibility to other parts of the city. Parking is primarily handled by valet service, which is often praised for its efficiency and the helpfulness of the attendants. However, some guests found the valet service to be expensive and occasionally slow, especially during busy periods. While the immediate area is generally considered safe and bustling, some reviews mention concerns about the surrounding environment or ongoing street construction that can affect access.

Staff & Service
The hotel staff consistently receives overwhelmingly positive feedback, with guests frequently commending their friendliness, helpfulness, and attentiveness. Many describe the team as professional, welcoming, and going above and beyond to ensure a pleasant stay. The check-in process is often noted as easy and seamless, though some guests experienced delays or issues, particularly during peak times or due to system outages. The valet service staff are highlighted for their courteous and efficient assistance. Housekeeping is generally praised for maintaining clean rooms and being responsive to requests. Guests appreciate the staff's willingness to accommodate special requests, such as providing a refrigerator for specific needs or assisting with dinner reservations. Overall, the exceptional service provided by the team is a recurring theme and a significant factor in guests' positive experiences.

Additional Information
Guests should be aware that the hotel, while beautifully historic, occasionally experiences issues common with older buildings, such as inconsistent heating or water pressure in rooms. Some reviews mention the hotel's intriguing haunted history, adding a unique element for those interested in paranormal lore. The hotel is noted for its ability to make special occasions memorable, with staff often going the extra mile to enhance anniversary celebrations or other significant events. While not explicitly detailed, the hotel's policies regarding booking changes or cancellations have caused frustration for some guests, particularly when dealing with third-party reservations. The hotel also provides thoughtful amenities like umbrellas in rooms, a practical touch for unexpected weather.