Hotel Pie de la Sierra

The hotel offers a tranquil escape, distinguished by its beautiful natural surroundings and stunning views of the mountains and forest, embodying a rustic, traditional hacienda style. This serene atmosphere makes it an ideal choice for couples seeking a romantic getaway, families looking for a peaceful retreat amidst nature, and business travelers desiring a quiet environment for work. Guests frequently highlight the hotel's expansive and well-maintained gardens, which contribute significantly to its relaxing ambiance. While the spacious rooms are generally appreciated, a recurring point of feedback concerns the firmness of the mattresses and occasional issues with hot water availability. To ensure a comfortable stay, guests might consider requesting a room located away from event areas if sensitive to noise, and be prepared for a very firm sleeping surface.

Facilities & Amenities
The hotel provides a range of facilities designed to enhance a relaxing stay. The swimming pool is frequently mentioned as clean and beautiful, offering ample space for enjoyment, though guests consistently note that the water is cold. Ample parking is available, often conveniently located directly in front of guest rooms. While the hotel embraces a rustic charm, some guests point out that certain areas, including the pool, appear to need more investment and maintenance. Connectivity is limited, as Wi-Fi is primarily available only in the reception area. Many rooms feature charming chimneys, adding to the cozy atmosphere, though some guests experienced issues with smoke or required staff assistance to light them. It is important to note that the property features numerous stairs and lacks ramps, making it less suitable for guests with mobility issues. Additionally, guests can enjoy recreational options like billiards and ping pong tables.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is mixed but detailed. While many guests praise the rooms as clean and well-maintained, some report issues such as dusty curtains, unpleasant odors, or even the presence of dead insects. A significant and widespread concern is the extreme firmness of the mattresses, with numerous guests describing them as akin to sleeping on the floor, leading to uncomfortable nights. Room conditions are often described as old and in need of maintenance, with complaints ranging from poor lighting and worn-out linens to broken toilets and wobbly furniture. A major point of contention is the inconsistent availability of hot water, with many guests experiencing cold showers or needing to contact reception to activate the boiler for limited periods. Noise levels can also be an issue, particularly from loud music emanating from events held on the property, which can disturb sleep until late hours.

Dining & Food Quality
The hotel's restaurant is noted for its beautiful views, providing a pleasant backdrop for meals. Breakfast, particularly the buffet offered on Sundays, receives frequent mentions, with many guests enjoying the delicious and varied options, including regional cuisine. However, some find the breakfast choices limited and the coffee quality inconsistent, describing it as watery or cold. Overall food quality receives mixed reviews; while some guests praise the tasty dishes and excellent prices, others report the food to be insipid, dry, or below expectations. Service in the restaurant is a point of contention; many guests experience slow service, long waiting times, and a perceived lack of attentiveness from staff, with some reporting incorrect orders or a shortage of ingredients. A notable limitation is that the restaurant typically closes early in the evening, often by 5:30 PM, meaning dinner service is not available on-site.

Location & Accessibility
The hotel's location is a significant aspect of the guest experience, situated conveniently on the highway with easy access for travelers. While its position outside the main city area contributes to a tranquil and peaceful atmosphere, guests should be aware that it is far from the city center and local amenities. Reaching downtown attractions typically requires a taxi ride. The property is celebrated for its spectacular views of the surrounding natural landscape, offering a sense of seclusion and connection with nature. Ample parking is available, often directly adjacent to guest rooms, adding to convenience. However, some guests have noted that the access road, particularly when approaching from one direction, can be challenging due to a steep slope and high-speed traffic, requiring caution upon arrival.

Staff & Service
Guest feedback regarding staff and service is notably mixed. Many guests commend the staff for being friendly, helpful, and attentive, contributing positively to their stay. The check-in process is generally described as quick and efficient. Housekeeping staff often receive praise for maintaining clean rooms. However, a significant number of reviews highlight issues with staff attitude, particularly at reception and in the restaurant. Some guests report encountering unwillingness to help, unprofessional behavior, or a general lack of attentiveness, leading to frustration. Complaints include long waits for service, especially in the restaurant, and a perceived indifference from some team members. While some experiences are very positive, the inconsistency in service quality is a recurring theme, suggesting areas for improvement in guest interaction and responsiveness across various departments.

Additional Information
A crucial piece of information for prospective guests is the hotel's frequent hosting of events and parties in its various halls. While this offers a vibrant atmosphere for some, it often results in loud music that can continue until the early hours of the morning, significantly impacting the sleep and relaxation of other guests. The hotel's layout, characterized by numerous stairs and a complete absence of ramps, makes it unsuitable for guests with mobility issues or those traveling with young children in strollers. Furthermore, guests should be aware that Wi-Fi access is largely confined to the reception area, limiting connectivity within rooms. Some reviews also mention the presence of old televisions with poor signal quality in rooms, and a policy allowing smoking near pool areas, which some families find undesirable.