Pikes Peak Inn

The hotel's most notable feature is its prime location, offering unparalleled access to the vibrant heart of downtown Manitou Springs. Guests consistently highlight its convenience for exploring local shops, restaurants, and attractions like the Manitou Incline and Pikes Peak. This makes it an excellent choice for sightseers and hikers seeking to immerse themselves in the area's natural beauty and cultural offerings. The property has undergone recent renovations, with many guests appreciating the updated, clean, and modern aesthetic of the rooms, though some note that these improvements appear to have been done on a budget. The unique self-check-in process, relying heavily on technology and a mobile app, is a defining aspect of the stay, praised by some for its ease and convenience, yet criticized by others for its complexity and lack of on-site human support. While many guests commend the staff's helpfulness and responsiveness, particularly via text, a significant number report difficulties reaching anyone for assistance. For an enhanced experience, guests should familiarize themselves with the digital check-in procedures prior to arrival and be prepared for a largely independent stay.

Facilities & Amenities
The hotel offers several amenities that enhance guest comfort and convenience. Many rooms feature Jacuzzi tubs, which are a popular highlight, providing a relaxing in-room experience, though it is important to note that there is no communal hot tub on the property. Guests appreciate the availability of free parking, making it easy to leave vehicles and explore the town on foot. While Wi-Fi is generally available and described as strong and secure by many, some guests reported issues with connectivity or weak signals. Rooms are typically equipped with a refrigerator and microwave, adding to the convenience for longer stays or for storing snacks. The property also provides pleasant outdoor seating areas, including spots overlooking the adjacent creek, offering a tranquil setting. However, the ice machine was frequently noted as being out of order, which was an inconvenience for some visitors.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is notably mixed. Many guests praise the rooms as being impeccably clean, comfortable, and recently renovated with a modern feel. The beds are often described as comfortable, though some found them too firm or noted issues with sagging mattresses and insufficient pillows. Conversely, a significant number of reviews highlight concerns about cleanliness, mentioning dirty floors, hair in showers, and a general musty odor. The bathrooms, while sometimes updated, are frequently described as small, with issues such as poor drainage, lack of shower door wipers leading to water on the floor, or even exposed wiring. Noise levels are also a recurring theme; some guests experienced disturbances from noisy neighbors or the nearby fire station, while others found their rooms to be quiet. Overall, while some rooms offer a pleasant and restful experience, others reflect a budget renovation with noticeable imperfections and maintenance issues.

Dining & Food Quality
The hotel's approach to dining is minimal, with most guests noting that the provided breakfast consists primarily of pre-packaged items such as muffins, pastries, apples, and cold cereal. This grab-and-go style is considered basic and not a full breakfast experience, with some guests expressing a desire for healthier or more substantial options. The office, where these items are sometimes available, is not consistently staffed or open, leading to disappointment for those expecting morning provisions. However, the hotel's excellent location means guests have easy walking access to a wide array of local restaurants and cafes in downtown Manitou Springs, offering diverse choices for breakfast, lunch, and dinner. This proximity allows guests to explore the vibrant culinary scene independently, compensating for the limited on-site food offerings.

Location & Accessibility
The hotel's central location is overwhelmingly praised as its strongest asset, positioning guests directly within walking distance of all the attractions in downtown Manitou Springs. This includes easy access to numerous shops, restaurants, and entertainment options like the Penny Arcade. Guests appreciate being able to explore the town without needing to move their vehicles, especially given the availability of free parking on-site. The property is also conveniently situated for those looking to visit major natural landmarks, with the Manitou Incline, Pikes Peak, and Garden of the Gods all being a short drive or bus ride away. The proximity to public transit and shuttle services further enhances accessibility to hiking trails and other points of interest. Additionally, its location next to a police station contributes to a general sense of safety and security for guests.

Staff & Service
The staff and service at the hotel receive varied but often positive feedback. Many guests commend the staff's helpfulness, friendliness, and responsiveness, particularly through text communication, which is the primary mode of interaction. Individuals who were able to connect with staff members often reported positive experiences, highlighting their accommodating nature and willingness to assist with requests. However, the check-in process is a significant point of contention, as it is entirely digital and relies on a mobile app and keyless entry. While some guests found this system convenient and efficient, a substantial number reported considerable difficulties, including issues with the app, lack of clear instructions, and the absence of on-site staff to provide immediate assistance, leading to stressful arrival experiences. The lack of a traditional front desk means guests must be prepared for a largely self-service stay, with limited direct human interaction.

Additional Information
Guests should be aware of several important details that impact the overall stay. The hotel has a pet-friendly policy, which is appreciated by animal owners, but it comes with unusually high and often unexpected pet fees that can significantly increase the total cost of a stay. Many reviews mention that the property is undergoing ongoing renovations, which can result in varying room conditions and occasional noise during the day. A key aspect of the hotel's operation is its heavy reliance on technology for check-in and room access, utilizing a mobile app and keyless entry system, as there is no traditional front desk or on-site staff for much of the day. This means guests must ensure they have a working internet connection and are comfortable with digital processes. Some guests also noted a lack of deadbolts on room doors, raising safety concerns, and inconsistent provision of basic amenities like facial tissue or extra toilet paper.