Hotel Plaza Calzada

The hotel is widely recognized for its central location, making it an excellent base for exploring the city's main attractions. Its signature feature is its accessibility to key landmarks and public transportation, offering great convenience for sightseers and business travelers alike. Guests frequently highlight the hotel's overall value for money and the generally spacious rooms it provides. While some aspects of the hotel show their age, many appreciate the comfortable accommodations and the attentive service from the staff. For families and couples, the hotel's strategic position allows for easy navigation and enjoyment of the urban environment. To enhance your stay, it is advisable to inquire about a room away from the main street to minimize noise, and consider bringing your own pillows for added comfort, as this was a recurring comment from previous guests.

Facilities & Amenities
The hotel offers several facilities and amenities to enhance guest convenience. Wi-Fi connectivity is available, though some guests reported inconsistent signal strength or slow speeds, while others found it perfectly adequate for their needs. Parking is provided on-site, which is a significant advantage in the central area; however, the parking area can become crowded, occasionally leading to vehicles blocking others, requiring guests to move their cars. The hotel is equipped with elevators for easy access to rooms, though there were isolated instances where their operation was temporarily affected. Guests appreciate the availability of ice machines for refreshing beverages. While vending machines are present for snacks and drinks, some guests noted that these were occasionally out of order or lacked sufficient stock, prompting them to seek refreshments elsewhere.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is varied. Many guests found their rooms to be spacious and generally clean upon arrival, with daily housekeeping services appreciated. However, some reported hygiene concerns, including instances of dirty surfaces, unpleasant odors, or unwashed towels, and a few guests even noted pest issues. The beds received mixed reviews; while some found them comfortable, a significant number of guests described the mattresses as too hard or old, impacting their sleep quality. Pillows were a frequent point of contention, often described as lumpy, hard, or having an unpleasant smell, leading many to suggest bringing personal pillows. Noise levels were a common complaint, stemming from the air conditioning units which were often described as loud and inefficient, as well as street noise and sounds from adjacent rooms or staff activities. In-room amenities like hairdryers and irons were sometimes reported as non-functional, and the absence of a mini-fridge was noted by several guests.

Dining & Food Quality
The hotel's dining and food quality primarily revolves around its complimentary breakfast and on-site restaurant. The breakfast is consistently described as "continental" and "basic," typically including fruit, coffee, juice, and a pastry or bread. While some guests found this sufficient, many expressed disappointment with the limited variety and small portions, often noting the coffee quality was poor or the fruit was not fresh. Guests frequently opted to purchase additional items from the menu, which were generally reported to be more substantial and of better quality. The hotel also features an on-site restaurant and a bakery, which received positive comments for their offerings and convenience. Some guests highlighted the good quality of the food available for purchase, contrasting it with the complimentary breakfast. However, there were isolated comments about the restaurant's service being slow or staff being inattentive during busy periods.

Location & Accessibility
The hotel's location and accessibility are consistently praised as one of its strongest attributes. Situated in a central location, it offers convenient access to numerous popular attractions such as the Macroplaza, Paseo Santa Lucía, and various shopping and dining establishments, many within walking distance. Public transportation options, including bus routes and metro access, are readily available nearby, facilitating easy travel throughout the city. Parking is offered on-site, which is a valuable amenity in the downtown area, though guests should be aware that the space can be limited and may require cars to be moved to allow others to exit. While the central location is highly advantageous for exploring, some guests expressed concerns about the safety of the immediate surrounding area, particularly at night, due to the presence of homeless individuals or a general perception of insecurity.

Staff & Service
Feedback regarding the staff and service is quite mixed, though many guests reported positive interactions. Numerous reviews commend the friendly staff and their helpful attitude, particularly highlighting the assistance provided by security guards and some receptionists. Guests appreciated the quick check-in process when it went smoothly and the staff's willingness to address issues. However, a notable number of guests reported negative experiences with certain reception staff, describing them as rude, unhelpful, or unprofessional, especially when dealing with reservation discrepancies or specific requests. Housekeeping services were generally consistent with daily cleaning, but some guests noted a lack of attention to detail or failure to replace amenities. Overall, while many found the service to be attentive and accommodating, the inconsistency in staff demeanor at the front desk was a recurring point of concern for some visitors.

Additional Information
Several additional points of information emerged from guest reviews that are important for prospective visitors. The hotel's overall age and maintenance received mixed comments; while some areas appear well-maintained or recently updated, other parts, such as carpets and elevators, were noted as looking old and in need of remodeling. A significant recurring theme was the presence of a specific guest demographic in the lobby and common areas, often individuals undergoing administrative processes, which some guests found led to crowding and an uncomfortable atmosphere. Guests frequently noted the lack of complimentary drinking water bottles in the rooms, despite the presence of coffee makers, requiring them to purchase water externally. Furthermore, some guests reported noise from staff in the hallways during early morning hours, which could disturb sleep.