Hotel Plaza Diana

The hotel stands out for its recently remodeled and spacious rooms, offering a truly comfortable and restful stay, particularly noted for its plush beds. Its central location near La Minerva and various shopping centers makes it an excellent choice for sightseers and families exploring the city, while business travelers appreciate the quiet environment and in-room workspaces. Many guests highlight the attentive and friendly staff who contribute significantly to a positive experience. The excellent breakfast buffet is also a recurring highlight. To ensure a smooth stay, guests might consider confirming the status of the indoor pool and being aware that while generally quiet, some street noise can occasionally be heard. The internet can be inconsistent, so plan accordingly if relying on it for work.

Facilities & Amenities
The hotel offers a range of facilities designed for guest comfort and convenience. A notable feature is the indoor, heated pool, which, despite being described as small, provides a pleasant space for relaxation, though some guests noted it was occasionally under maintenance or appeared unclean. A small gym is available, equipped with a few machines, but its operating hours can be limited, sometimes opening late. Wi-Fi connectivity is a recurring point of concern, with many guests reporting it to be slow, spotty, or unreliable, which can be problematic for those needing a strong connection. Parking is primarily valet, with some guests finding the lot small or full, leading to potential delays. The elevator is also noted by some as being slow or small. While rooms are spacious, several guests mentioned the absence of a mini-fridge and a microwave, though complimentary water bottles are provided.

Cleanliness & Room Comfort
Guests consistently commend the hotel's impeccable cleanliness and the overall comfort of the rooms. The accommodations are described as spacious and recently remodeled, featuring a modern aesthetic. A standout aspect is the bed comfort, with many guests praising the soft beds and plush pillows for ensuring a restful night's sleep. While the hotel generally maintains a quiet atmosphere due to good sound insulation, some guests occasionally reported street noise, including train horns, or disturbances from hallways and other guests. However, there are recurring comments regarding in-room amenities, such as the quality of shampoo and the occasional shortage of towels. Some guests also experienced issues with the air conditioning, noting it could be noisy, ineffective at cooling, or regulated, and a few reported delays in getting hot water.

Dining & Food Quality
The hotel's dining options receive considerable positive feedback, particularly the breakfast buffet. Guests frequently describe it as excellent, delicious, and varied, offering a wide array of options including fresh fruits, juices, and made-to-order eggs and quesadillas. While many find the buffet to be of good quality and value, some guests noted it could be perceived as expensive if not included in the room rate. The on-site restaurant is generally well-regarded for its good food and accessible pricing, though some guests experienced limitations with its operating hours, finding it closed for lunch, dinner, or on weekends and holidays. Room service is also praised for being fast, prompt, and delivering tasty food at reasonable prices, though a few noted slow service due to limited kitchen staff.

Location & Accessibility
The hotel boasts an excellent and central location, making it highly convenient for guests exploring the city. It is situated very close to La Minerva, a significant landmark, and offers easy access to numerous shopping malls and various city attractions. Many guests appreciate its proximity to the American consulate, making it a practical choice for related visits. While some reviews suggest the area is well-connected to public transportation, others imply that a car might be beneficial for reaching certain destinations further afield. Parking is available, primarily through valet service, which guests find efficient despite the lot sometimes being described as small. The hotel's position on a main avenue ensures good accessibility, though this can occasionally contribute to ambient street noise.

Staff & Service
The staff and service at the hotel generally receive high praise from guests. The team is consistently described as friendly, attentive, helpful, and professional, contributing significantly to a positive experience. The check-in and check-out processes are frequently noted as quick and smooth. The valet service is particularly highlighted for its efficiency and the helpfulness of its attendants. Restaurant staff are commended for their cordiality and attentiveness, enhancing the dining experience. However, feedback regarding reception staff is mixed; while many found them accommodating, some guests reported instances of unhelpfulness, issues with billing, or a perceived lack of solutions to problems. Similarly, housekeeping is generally seen as diligent, but a few guests mentioned occasional shortages of amenities or unexpected entry into rooms.

Additional Information
Guests frequently highlight significant challenges with the hotel's invoicing process, with many reporting difficulties in obtaining their invoices or experiencing unhelpful responses from reception regarding this matter, leading to considerable frustration. While the hotel is often accommodating with early check-in, some guests encountered issues with late check-out, including key cards being deactivated prematurely, causing inconvenience. A specific concern was raised by one guest regarding the hotel's policy on extra persons, where a pre-existing reservation for two was not honored without an additional charge, leading to a feeling of being unfairly treated. The hotel has undergone recent remodeling, which guests generally appreciate for the updated look, though some noted minor inconveniences like dust or ongoing work in certain areas. Additionally, the comfort of sofa beds in some rooms was a point of concern for guests, described as uncomfortable for sleeping due to underlying bars.