Pleasanton Marriott

This hotel is consistently praised for its friendly staff and clean, comfortable rooms, making it a reliable choice for various travelers. Its spacious accommodations and inviting pool area are frequently highlighted, contributing to a pleasant stay. The hotel is particularly well-suited for business travelers seeking a consistent experience with amenities like strong Wi-Fi and a quiet workspace, and for families looking for comfortable lodging and recreational options like the pool. Couples can also find a relaxing atmosphere for a getaway. To enhance your visit, consider confirming Wi-Fi access terms upon check-in, especially if you are not a loyalty program member, as this can be a point of confusion for some guests.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest comfort and convenience. The pool area is a popular feature, often described as nice, clean, and heated, providing a relaxing space for unwinding, complemented by a pleasant hot tub. While cabanas are available, guests should be aware that a fee may apply on weekends. The bar is generally well-regarded, offering a full selection of drinks, though some guests noted limited operating hours. The M Lounge is a significant draw for loyalty members, providing access to coffee, soft drinks, and snacks, although some feedback indicates inconsistent stocking of evening appetizers. A fitness center with Peloton bikes is available for guests to maintain their routines, and a dedicated business center caters to professional needs.

Cleanliness & Room Comfort
Guests consistently commend the hotel's cleanliness, describing rooms as immaculately maintained and spotless. The spacious rooms are often noted for their modern design and comfortable ambiance, with many guests praising the comfortable beds for ensuring a restful night's sleep. However, feedback on AC/heating systems is mixed, with several reports of units being notably loud or cycling on and off, which can disrupt sleep. Noise levels from hallways, adjacent rooms, and even outside areas are a recurring concern for some, suggesting potential sound insulation issues. While bathrooms are generally clean and spacious, some guests experienced low shower pressure or issues with water pooling. The presence of a refrigerator and smart TV is appreciated, though the absence of an in-room microwave is a frequent point of contention.

Dining & Food Quality
The hotel's dining options receive varied feedback. The breakfast service, whether buffet or à la carte, is often described as good and plentiful, with some guests enjoying the variety and quick replenishment of items. However, a notable number of guests found the food quality to be inconsistent, citing cold, bland, or soggy items, and some expressed dissatisfaction with the cost for the value received. The main restaurant, Lone Oak, offers pub and comfort food, with some guests praising its delicious offerings, while others found the menu limited or the food lacking seasoning. The bar also serves food, with positive mentions of specific items like chicken wings and cheeseburgers. Guests should be aware that traditional room service is not widely available, with some opting for takeout from the bar instead.

Location & Accessibility
The hotel's location is a significant advantage for many guests, offering convenient freeway access and proximity to major highways. It is well-situated for those attending events, traveling for sports, or visiting family in the area. The hotel is also conveniently located near a large shopping mall and the Stoneridge Shopping Center, providing easy access to retail and dining options. For those traveling by car, the availability of free parking is a highly appreciated amenity, distinguishing it from many other properties in the region. While some guests found the immediate surroundings not particularly walkable, its strategic position near key transportation arteries makes it a practical base for exploring the wider area.

Staff & Service
The hotel's staff consistently receives high praise for their exceptional friendliness and helpfulness. Guests frequently highlight the welcoming demeanor of the front desk team, noting their efficiency during check-in/out processes and their willingness to accommodate requests. The attentive service extends to various departments, including housekeeping and M Lounge staff, who are often commended for their professionalism. However, a significant concern raised by multiple guests is the hotel's handling of overbooking issues, which has led to some reservations not being honored and guests being relocated, causing considerable frustration. Despite this, the overall sentiment towards the staff's day-to-day interactions remains overwhelmingly positive, with many appreciating their accommodating pet-friendly service.

Additional Information
Guests should be aware of several specific policies and features that impact their stay. The Wi-Fi policy is a common point of discussion, as internet access is often not complimentary unless guests are members of the loyalty program, leading to unexpected charges for some. A notable and recurring issue for several guests has been water supply issues, including instances of no hot water or complete water outages. The hotel maintains a pet-friendly policy, which is appreciated by many, though some guests noted an additional "deep cleaning fee." Furthermore, guests should be aware that in-room microwaves are not typically provided, and daily room servicing may not be automatic, requiring specific requests. A significant concern for some is the hotel's occasional overbooking issues, which have resulted in reservations not being honored.