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Hotel Pontchartrain (New Orleans, USA)


Hotel Pontchartrain (New Orleans, USA)

About Pontchartrain

The Pontchartrain Hotel is located on St. Charles Avenue in the popular Garden District of New Orleans. It is around three miles from the French Market and New Orleans Jazz Park. The rooms are luxurious at The Pontchartrain Hotel. All rooms have flat screen satellite TVs and kitchenettes. Suites are furnished with pianos and antiques. Penthouses are equipped with whirlpool tubs and balconies with barbeque facilities. The hotel has a fitness center and a business center. Meeting rooms are available for guests on business. A library is present where guests can borrow books. Free laundry facilities are extended in every floor of the 14 story building. Valet parking is available. Wi-Fi access is free in the rooms and in public areas. A premium restaurant on site serves Creole cuisine prepared from locally sourced ingredients. A sophisticated bar is present for drinks. The hotel is a seven minute drive from Harrah’s Casino.

Top amenities

  • WiFi in lobby
  • Free WiFi
  • Pool(Unavailable)
  • Spa(Unavailable)
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym(Unavailable)

Rating overview

trivago Rating Index based on 2016  reviews from:
  • Expedia(9.4/10),
  • Location
    Excellent  (8.7 / 10)
  • Rooms
    Good  (7.9 / 10)
  • Service
    Excellent  (9.3 / 10)
  • Cleanliness
    Excellent  (9.3 / 10)
  • Value for money
    Very good  (8.3 / 10)

Positive Reviews


Great location

The Pontchartrain Hotel is a popular choice of accommodation and has a long celebrity guest list to vouch for it. It is in a central location in Garden District of New Orleans and is close to several of the city's attractions. The Coliseum Square is within a mile and the Jackson Square and Mercedes-Benz Superdome are within three miles of the hotel. The street car stops right in front of the hotel which is a great convenience to tourists staying there.


Plush rooms

The rooms are high end and equipped with flat screen cable televisions and kitchenettes. Suites have pianos and feature period furnishings. The penthouse adds other features like Jacuzzis and balconies where guests can have a cook out as barbecue grills are provided.


Good amenities

The hotel is suitably equipped to entertain guests traveling on pleasure and business. A fitness center and library where guests can work out and borrow books are present. A business center and meeting rooms for the business travelers are available. The guests have the convenience of laundry facilities provided in every floor of the 14 storied building. There is a private dining area which has a lovely décor with wood panels. The posh restaurant and bar serve Creole cuisine and drinks. Wi-Fi is a complimentary amenity throughout the hotel.

Negative Reviews


Boring views

The view from the rooms is only of the air conditioning ducts which is greatly unappealing. The couch and bed in the room are uncomfortable and in poor condition.


Parking issues

The valet parking is tardy and most of the time space for parking is obtained only in a remote corner of the street in an unpleasant neighborhood. The staff is unresponsive and do not attend to guests queries and requests. The members are rude as well and have an attitude.


Bad maintenance

The carpets are old, the walls have plaster peeling off and the hallways have a musty smell.

All amenities

Property amenities
  1. Business centre
  2. Café
  3. Entrance hall/lobby
  4. Express check-in
  5. Elevator
  6. Parking
  7. Terrace
  8. Bell service
  9. Pets allowed
  10. Hotel bar
  11. Conference rooms
  12. Non-smoking rooms
  1. Wheelchair accessible
  2. Accessible hotel
  3. Accessible bathroom
  4. Accessible parking
Room amenities
  1. Balcony (upon inquiry)
  2. Shower
  3. Openable windows
  4. Television
  5. Hairdryer
  6. Central heating
  7. Air conditioning
  8. Minibar
  9. Pay-TV
  10. Desk
  11. Sitting area
  12. Telephone
Theme / Type
  1. Convention hotel
  2. Eco-friendly hotel
Suitable for
  1. LGBT friendly

Arrival / Departure

  1. Check in: 15:00
  2. Check out: 12:00


2031 St. Charles Avenue , 70130 , New Orleans , USA
Telephone: +1(800)7086652 | Fax: +1(504)2063114 | 

Frequently Asked Questions about Pontchartrain

  • Is there a pool area at Pontchartrain?

    No, Pontchartrain doesn’t offer pool areas.

  • Are pets allowed at Pontchartrain?

    Yes, Pontchartrain has a pet policy that may vary based on the room type or availability. Please check with the hotel directly to learn about their pet policy.

  • Is parking available at Pontchartrain?

    Yes, Pontchartrain provides Parking, Accessible parking for guests.

  • What time is check-in and check-out at Pontchartrain?

    Check-in at Pontchartrain is available from: . Check-out time is by .

  • Where is Pontchartrain located?

    Pontchartrain is located in 2031 St. Charles Avenue, 70130, New Orleans, USA.

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