Portland Sheraton at Sable Oaks

The hotel offers a comfortable and convenient stay, often highlighted for its on-site restaurant and bar and its capacity to host events, which are frequently praised for their well-serviced nature and good food. Its location, slightly removed from downtown Portland but easily accessible to the airport and local amenities, makes it a practical choice for various travelers. The hotel is particularly well-suited for business travelers seeking a reliable base with good facilities, families who appreciate the large pool and spacious rooms, and couples looking for a comfortable retreat or attending special occasions. Pet owners also find it accommodating, with dedicated amenities. To enhance your experience, it is advisable to confirm the operational status of the pool before your visit, as its availability has been inconsistent, and be aware that some rooms may experience noise from events or ongoing construction, which can impact a peaceful stay.

Facilities & Amenities
Guests frequently commend the hotel's facilities, particularly the indoor pool, which is often described as large and enjoyable, especially for children, though some guests have noted it can be cold or was closed for maintenance during their stay. The gym receives positive feedback for being well-equipped, clean, and featuring modern machines, including a Peloton. Many appreciate the convenience of the executive lounge, offering 24/7 snacks and drinks, along with a continental breakfast and evening reception. The presence of a Sheraton Comfort Station is a thoughtful touch, providing essential forgotten items. While Wi-Fi is generally available, some guests reported intermittent connectivity issues. A common sentiment among families is the desire for more dedicated common spaces for gathering outside of the pool area.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is mixed but generally positive. Many guests find the rooms to be clean, modern, and spacious, with comfortable beds ensuring a good night's sleep. However, some reviews mention issues such as dust, stains on carpets or sheets, and bathrooms that were not thoroughly cleaned, including hair in tubs or broken fixtures. The room condition varies, with some finding them updated and well-maintained, while others describe them as outdated, run-down, or having cosmetic issues like peeling wallpaper. Noise levels are a recurring theme; while some rooms are quiet, others experience disturbances from loud AC units, construction, events, thin walls, or elevator proximity. Some guests also noted a lack of in-room amenities like microwaves, non-functional phones, or insufficient lighting.

Dining & Food Quality
The hotel's restaurant and bar are consistently praised as a significant highlight, described as wonderful, excellent, and top-notch, with a great atmosphere and a good menu featuring fair prices. Many guests enjoy the farm-to-table concept and the presence of a pizza oven. The food quality is generally rated highly, with dishes described as delicious and made with fresh ingredients. Breakfast receives mixed reviews; while many find it great with a good selection, some guests found it disappointing, expensive, or noted that it was not included in their stay. Room service is highlighted for being excellent and remarkably quick, providing a convenient dining option for guests.

Location & Accessibility
The hotel's location is frequently cited as a major advantage, offering convenient access to highways and main roads. It is situated close to the airport, making it ideal for travelers, and is also near the Maine Mall and various chain restaurants and stores. While guests appreciate its quiet setting on a hill surrounded by trees, providing a peaceful retreat, it is important to note that the hotel is not walkable to downtown Portland or its main attractions, requiring a short drive or an Uber. Parking is generally described as easy and plentiful, with free options available, though a few guests encountered difficulties during snowstorms. The shuttle service to the airport is highly commended for its efficiency and the helpfulness of its drivers.

Staff & Service
The staff and service at the hotel receive highly varied feedback. Many guests commend the friendly staff, describing them as helpful, attentive, professional, and welcoming, particularly highlighting the attentive service from restaurant staff and shuttle drivers. The check-in process is often noted as quick and perfect. However, a significant number of reviews report negative experiences with front desk staff, describing them as uncooperative, rude, annoyed, or lacking in hospitality. There are also mentions of issues with housekeeping, including rooms not being serviced, alleged theft, or staff entering rooms without proper notification. Overall, while many staff members strive to provide excellent service, there appears to be inconsistency in guest interactions, particularly at the front desk.

Additional Information
The hotel maintains a pet-friendly policy, offering ground-floor rooms for guests traveling with their dogs, often including thoughtful touches like complimentary water bowls and toys upon arrival. However, some pet owners noted that these designated rooms might be in a lesser condition or incur an additional non-refundable fee, which can be a point of contention. Guests should be aware that construction noise has been a disruptive factor for some, impacting their ability to relax, especially during the morning hours. There are also recurring issues reported regarding the rewards program, with some guests experiencing difficulties in receiving their Marriott points or Bonvoy rewards, leading to frustration. The hotel's event space is well-regarded for hosting various gatherings, but this can occasionally lead to increased noise levels for other guests, particularly during late-night events, which is something to consider if seeking a quiet stay.