Hotel Posada Andaluz

This tranquil inn, characterized by its beautiful gardens and serene atmosphere, offers a peaceful retreat for guests seeking relaxation. It is particularly well-suited for families looking for a quiet weekend getaway, couples desiring a calm environment, and event attendees needing convenient accommodation near local venues. Guests frequently commend the attentive and friendly staff who contribute significantly to a positive experience. While the location is generally considered good for its tranquility and proximity to certain events, some guests note it is not on a main avenue, suggesting the need for pre-arranged transportation. To ensure a smooth stay, it is advisable to confirm booking and payment details directly with the property, and to check the air conditioning upon arrival, as it is a frequently mentioned point of concern.

Facilities & Amenities
The hotel features a pleasant swimming pool area, which is a highlight for many, especially families with children. While some guests found the pool water a bit cool, others noted it was a comfortable temperature. There are also children's play areas available, though some have been noted as needing cleaning. Parking is provided and generally considered good, though some guests found the space limited. Connectivity can be an issue, as Wi-Fi is not consistently available in all rooms and some guests reported poor service. The property's well-maintained gardens are frequently praised for their beauty and contribution to the tranquil ambiance, offering a pleasant space for guests to relax outdoors.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is notably mixed. While many reviews praise the cleanliness of the rooms and bathrooms, some guests reported significant issues, including the presence of cockroaches and even bed bugs in certain accommodations. The beds receive varied comments, with some guests finding them comfortable, while others described them as hard or too small for a double occupancy. A recurring concern is the air conditioning, which is often described as old, noisy, insufficient, or even broken, leading to uncomfortable stays, especially given the warm climate. Other reported issues include a lack of hot water, insufficient lighting, small televisions with limited channels, and the absence of closets or basic amenities like toilet paper and soap.

Dining & Food Quality
The hotel features a restaurant that receives mixed reviews regarding its dining experience. The breakfast is often highlighted as tasty and complete, with guests appreciating the natural juice and good quality pastries. However, the restaurant service can be slow, and some guests experienced long waits for their food. While some found the overall food quality to be very good with a pleasant flavor, others were disappointed, noting that the food was not as good as it used to be or that the kitchen closes early, around 6 PM, necessitating outside dining for dinner. There were also isolated reports of food quality issues, such as expired mayonnaise. Guests should be aware that a service charge may be added to the bill without prior consultation.

Location & Accessibility
The hotel's location is generally appreciated for its tranquility and proximity to specific event venues, making it a convenient choice for attendees of local weddings or gatherings. It is situated on a quiet street, offering a peaceful environment away from the main avenues. However, this also means that public transportation access is limited, and some guests found the hotel a bit hidden or difficult to find, requiring them to get out of their car to ring a doorbell for entry. Despite these minor accessibility challenges, its position near the town center and its serene surroundings are frequently cited as positive aspects, providing a calm base for exploring the area or attending events.

Staff & Service
The staff at the hotel generally receives high praise for their friendliness and attentiveness, with many guests highlighting their helpfulness and excellent service. They are often described as very welcoming and accommodating, assisting with requests such as calling taxis. However, the check-in process can be problematic; some guests reported long waits, confusion with reservations, and a lack of a formal reception area. There were also instances where guests felt the staff, particularly management, exhibited a poor attitude, especially towards those who booked through third-party platforms. Despite these inconsistencies, the overall sentiment regarding the staff's personal attention and willingness to assist is largely positive.

Additional Information
Guests should be aware of several unique policies and issues that frequently arise. The hotel often requests a 50% advance payment via personal bank transfer to secure reservations, which has caused confusion and cancellations for some guests, particularly those booking through online platforms. There have been reports of the hotel attempting to cancel reservations made through third-party sites to avoid commission fees, and some guests noted that prices were higher when booking through these platforms. Additionally, the hotel has a pet policy that includes a significant nightly fee, which some guests were not informed of until checkout. There are also recurring complaints about the property's overall age and maintenance, with some areas described as old, neglected, or not matching online photos.