Hotel POSADA DEL REY

This hotel is widely recognized for its inviting pool area, which serves as a central hub for relaxation and family enjoyment, often featuring BBQ pits and ample space. Guests frequently commend the overall cleanliness of the property and the generally attentive and friendly staff who strive to assist visitors. The hotel’s location is often praised for its convenience, placing guests within easy reach of downtown areas. While many find the rooms comfortable, some note a lack of certain amenities. This establishment is particularly well-suited for families seeking a recreational stay, as well as leisure travelers looking for a comfortable base. Business travelers might find the location convenient, though some room features could be improved for work. To ensure a smooth experience, it is advisable to confirm the exact hotel location and available in-room amenities prior to arrival, and consider requesting a room away from the pool or street if sensitive to noise.

Facilities & Amenities
The hotel's pool area is a significant highlight, frequently described as spacious, clean, and well-equipped with BBQ pits, tables, and chairs, making it an ideal spot for families to relax. Some guests also appreciate the presence of a splash pad for children. While Wi-Fi is generally available, a few guests reported issues with its functionality. Most rooms are equipped with air conditioning, which is often praised for its effectiveness, though some found it to be inconsistent. The hotel also benefits from 24/7 security, providing peace of mind for guests. However, several reviews indicate a lack of essential in-room amenities such as an iron, microwave, closet for hanging clothes, or a luggage table. Many guests also noted the absence of a proper work desk or suitable furniture for business tasks. A recurring concern is the hotel's policy of allowing public pool access, which can lead to overcrowding and limited availability for hotel guests, as well as issues with the cleanliness of public bathrooms near the pool.

Cleanliness & Room Comfort
Most guests praise the overall cleanliness of the rooms, often noting a pleasant scent and well-maintained spaces. Many find the beds comfortable, contributing to a restful sleep, and appreciate the presence of hot water and effective air conditioning. However, some reviews indicate that rooms can be outdated or basic, with instances of worn furniture and less-than-ideal pillows. Recurring issues include a lack of practical amenities such as a second trash can, a bathroom trash can, or a towel rack. Noise is a notable concern for several guests, with complaints about street noise from the avenue, hallway noise, and disturbances from pet noise, as the rooms are not adequately soundproofed and pets are permitted. While most experiences are positive, a few isolated but severe complaints mention issues like a slippery shower floor, or rooms with a persistent horrible smell. Some also reported inconsistent hot water or only lukewarm showers.

Dining & Food Quality
Feedback on the hotel's dining experience is quite mixed. Many guests praise the breakfast, describing it as good, delicious, and even having a comforting homemade quality that evokes a feeling of being at home. The chef's attention to detail and the overall food quality are highlighted positively by some. The hotel also features a restaurant that offers lunch and dinner, which is noted as being accommodating and enjoyable for families with children. However, a considerable number of reviews express dissatisfaction with the breakfast service. Complaints include the breakfast being served too late, a significant lack of variety in options, or in some cases, the breakfast being entirely unavailable. Furthermore, some guests were surprised to find that even with an "included" breakfast, additional items had to be purchased separately, and the choices were limited, often requiring self-service.

Location & Accessibility
The hotel's location receives mixed but generally positive feedback, often described as central, convenient, and accessible, placing guests just a few minutes from downtown and suitable for both leisure and business travel. However, a significant and recurring issue highlighted by multiple guests is the accuracy of the listed location. Many reported that the address provided online or through GPS was incorrect, leading them to a different hotel or a site far from their intended destination, raising concerns about misleading booking information. Parking is another area of considerable contention. While some reviews mention ample parking, a larger number describe it as scarce, horrible, or not ample, primarily because the pool area is frequently rented out to the public, resulting in the parking lot being filled with non-guests. This often leaves hotel guests struggling to find available spaces, though some noted the helpfulness of parking attendants in managing the limited spots.

Staff & Service
The staff at the hotel receives predominantly positive feedback, with many guests describing them as exceptionally attentive, friendly, kind, and helpful, often going above and beyond to ensure a comfortable stay. Guests frequently commend the quick response to inquiries and, for some, an efficient check-in process. The night staff and parking attendants are also specifically mentioned for their helpfulness and amiable demeanor. However, there is a notable contrast in experiences, as a significant number of reviews highlight issues with certain staff members. Some receptionists are described as rude, unattentive, slow, or even despotic, particularly during the check-in or check-out process, or when guests seek local information. Instances of reservations not being found upon arrival, leading to lengthy manual processing, are also reported. Furthermore, some guests felt that their requests, such as late checkout, were refused, and that reported room issues were not adequately addressed, leading to an overall perception of inconsistent guest attention.

Additional Information
Several important details emerge from guest feedback that provide further insight into the hotel experience. The hotel operates with a pet-friendly policy, which, while appreciated by some, has led to complaints about pet noise impacting other guests due to insufficient soundproofing. A significant and recurring point of contention is the hotel's practice of allowing public pool access; this often results in the pool area becoming overcrowded and the parking lot being filled with non-guests, severely limiting amenities for paying hotel guests. Guests should also be aware of potential booking discrepancies, as some reported issues with their reservations not being found upon arrival, the final price differing from the advertised rate due to an "additional tax," and the hotel sometimes only accepting cash-only payment. While 24/7 security is present, some guests noted general room maintenance issues, such as walls needing repair, and reported problems not being addressed.