Posada Montaña del Quetzal

This hotel offers a memorable escape into nature, distinguished by its lush cloud forest surroundings and a captivating private waterfall trail that invites exploration. It is an ideal retreat for nature lovers and hikers eager to immerse themselves in serene landscapes. The tranquil atmosphere also makes it a perfect choice for couples seeking a peaceful getaway and families looking for a natural setting to bond. Furthermore, its pet-friendly policy makes it a welcoming destination for guests traveling with their animal companions. While the on-site restaurant receives praise for its delicious food, particularly local specialties, guests should be prepared for potential delays in service. To fully enjoy your stay, embrace the opportunity to disconnect, as in-room entertainment and Wi-Fi are limited, and consider bringing warm clothing to counter the cool, humid climate.

Facilities & Amenities
The hotel's natural setting is its primary draw, offering extensive hiking trails that lead to a beautiful waterfall, a highlight for many guests. The property features a pool, though several visitors noted it was not always clean or suitable for swimming due to cooler temperatures. For those staying in cabins, the presence of a fireplace is a much-appreciated amenity, providing warmth and a cozy ambiance. Wi-Fi access is limited to the restaurant area, encouraging guests to disconnect and enjoy the natural surroundings. Ample parking is available, often conveniently located right next to the bungalows. While a games room is present, it is not frequently highlighted. Guests should be aware that rooms generally do not include televisions, reinforcing the hotel's focus on nature and tranquility.

Cleanliness & Room Comfort
Guest feedback on cleanliness is generally positive, with many rooms and common areas described as well-maintained. However, room condition receives mixed reviews; while some find them spacious and clean, others note a rustic style that can feel run-down, with some details needing an update like curtains or general decor. A recurring concern is the humidity within the rooms, which can make bedding feel damp, a common issue given the local climate. Bed comfort is frequently cited as a negative, with many guests finding the beds to be hard and uncomfortable. Noise levels can also be an issue due to thin walls, allowing sounds from neighboring rooms or the highway to be easily heard. While some rooms offer hot water, its availability can be inconsistent, and heating in rooms is often described as ineffective, leading to cold rooms.

Dining & Food Quality
The hotel's restaurant generally receives high marks for its food quality, with many guests praising the delicious and affordable dishes. The traditional local soup, Kak'ik, is particularly recommended and frequently highlighted as a must-try. Breakfast is also often described as very good, featuring natural products. However, the restaurant service is a significant area of concern for many visitors. Numerous reviews mention slow service, long waiting times for food, and a perceived lack of staff, leading to cold food or inaccurate orders. Some guests also reported issues with dirty cutlery or tables. Despite these service challenges, the overall restaurant atmosphere is often considered pleasant, and the taste of the food itself remains a strong positive for most diners.

Location & Accessibility
The hotel boasts an excellent central location, making it highly convenient for guests. Its proximity to the Biotopo del Quetzal is a major advantage, allowing for easy access to this renowned natural attraction, often just a short distance away. Situated directly on the main road, the hotel offers easy access for travelers, though some guests noted that this proximity could lead to highway noise. The natural surroundings are consistently praised, contributing to a sense of being immersed in the forest and providing a tranquil backdrop. Ample parking is available on-site, with the added convenience of being able to park directly next to many of the bungalows. This accessibility, combined with the beautiful natural setting, makes the hotel a practical and appealing base for exploring the region's ecological wonders and nearby points of interest.

Staff & Service
The general hotel staff consistently receives high praise for their friendly staff, attentive service, and overall helpfulness. Guests frequently highlight their kindness and willingness to accommodate requests, contributing to a positive experience. However, feedback regarding the restaurant staff is notably mixed, with many guests reporting issues such as slow response times, disorganization, and a perceived lack of attentiveness, which significantly impacted their dining experience. Despite these specific concerns, the overall impression of the hotel's service remains positive, with staff being described as welcoming and efficient in other areas, such as housekeeping and assisting with specific needs like lighting the in-room fireplace. The hotel is also noted for its pet-friendly service, accommodating guests traveling with animals.

Additional Information
A significant and highly appreciated aspect of the hotel is its pet-friendly policy, allowing guests to travel with their animal companions, which is a major draw for many. For those seeking a true escape, the lack of in-room entertainment like televisions and limited Wi-Fi access (only available in the restaurant) encourages a complete disconnection from technology, fostering a more immersive natural experience. Uniquely, some guests have reported extraordinary Quetzal sightings directly within the hotel grounds, offering a rare opportunity to observe these magnificent birds without extensive trekking. The hotel embraces a rustic design, which some guests find charming and authentic, while others suggest it could benefit from minor updates to enhance comfort and coziness. Guests should also note that the hotel has a positive record for its lost and found service, with items being successfully returned.