Hotel Posada San Agustin

The hotel's signature feature is its stunning rooftop terrace, offering panoramic views of the town and a refreshing pool, providing a unique space for relaxation. Guests consistently highlight the hotel's exceptionally central location, making it ideal for sightseers eager to explore the town's attractions on foot. The personalized and warm attention from the staff and owners is frequently praised, creating a welcoming atmosphere that makes guests feel like family. This makes the hotel a great fit for families seeking a comfortable base with amenities for children, couples looking for a romantic getaway with beautiful vistas, and budget-conscious travelers who appreciate good value. To enhance your stay, guests recommend taking advantage of the staff's local knowledge for activity planning and being prepared for street parking, as dedicated spaces are limited.

Facilities & Amenities
The hotel features a notable rooftop terrace that serves as a central gathering point, offering guests a beautiful space to relax and enjoy the scenic surroundings. This area is often described as a highlight, providing a pleasant ambiance for unwinding. A pool is also available on the terrace, which many guests find enjoyable and a great amenity, particularly for families. However, some visitors have noted inconsistencies with the pool's cleanliness and maintenance, occasionally finding it uninviting or with features like a waterfall not operational. While Wi-Fi is provided, its reliability can be variable, with some guests experiencing connectivity issues. Many rooms are equipped with air conditioning, a welcome feature for comfort, though some reviews indicate potential issues with its availability or functionality due to reported low voltage. The hotel also offers a coffee maker in the reception area for guests to enjoy regional coffee.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is generally positive, with many describing the accommodations as comfortable, clean, and well-maintained, providing a suitable space for rest. However, some guests have reported issues such as a noticeable humidity smell in certain rooms, and a few instances of beds having dirt or pebbles, raising concerns about sheet cleanliness. The beds themselves receive mixed reviews, with some finding them comfortable for a restful sleep, while others mention them being soft, saggy, or having protruding springs. Bathrooms are sometimes described as a bit uncomfortable or lacking sufficient outlets. While most rooms are considered quiet, some guests experienced issues with hot water availability or low shower pressure. In-room amenities typically include a TV, though some note its resolution is not ideal, and a fan.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, placing guests within easy walking distance of key attractions such as the main square, the Leonora Carrington museum, and various restaurants. It is also conveniently close to the bus stop, facilitating arrival and departure. This prime position makes it an excellent base for exploring the town on foot. However, a significant point of concern for many guests is the parking situation. The hotel does not offer dedicated on-site parking, requiring guests to find street parking, which can be challenging and uncomfortable. While the owner is often praised for attempting to assist guests in finding suitable spots, the lack of secure or convenient parking remains a frequent negative comment.

Staff & Service
The staff and owner's attention is overwhelmingly praised as a standout feature, with guests consistently highlighting their exceptional kindness, helpfulness, and personalized approach. Many reviewers describe feeling like family due to the warm and welcoming atmosphere fostered by the team. The staff are noted for providing valuable local information, assisting with activity planning, and going out of their way to ensure a comfortable stay. From the receptionist's attentiveness to the owner's efforts in resolving issues like parking, the commitment to excellent service is a recurring theme. While one review mentioned a rushed check-out experience, the overall sentiment is one of deep appreciation for the attentive and accommodating nature of the hotel's personnel.