Poseidon Resort

The hotel's central location, nestled between the vibrant Old Town and the lively New Town, serves as its signature feature, offering guests convenient access to Benidorm's diverse attractions. Its extensive pool facilities, including both outdoor and indoor options, further enhance its appeal. The hotel is particularly well-suited for sightseers, families, and groups seeking a dynamic base for exploration and relaxation. Many guests appreciate the hotel's overall cleanliness and the generally friendly demeanor of the staff. However, some areas of the hotel are noted as being dated, and noise can occasionally be an issue. To optimize your stay, it is advisable to inquire about room allocation, as some guests are placed in an older section, and consider bringing your own in-room tea and coffee making facilities for added comfort.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance the guest experience, including multiple outdoor pools, an indoor pool, and a jacuzzi, providing options for relaxation regardless of the weather. Some guests enjoyed the slides in the pool area, particularly families. While many appreciate the availability of a fridge and a free safe in their rooms, a recurring point of feedback is the absence of kettle or tea and coffee making facilities, which some guests found inconvenient. The air conditioning system is a frequent topic, with many noting it is not operational until specific months, leading to warm rooms during earlier hot periods. Guests also mentioned the presence of ample lifts for easy access to rooms, though some experienced delays during peak hours. Wi-Fi connectivity is generally reported as excellent. However, some guests noted that sunbeds around the pools could be cleaner, and there were reports of construction noise impacting the pool areas during some stays.

Cleanliness & Room Comfort
Guests frequently commend the hotel's high standards of cleanliness, with many rooms described as spotlessly clean and benefiting from diligent daily maid service. The beds are often highlighted for their comfort, with some guests finding them exceptionally restful, though a few found them uncomfortable. Rooms are generally considered spacious, offering ample living area. However, a significant and recurring concern is the poor soundproofing between rooms, leading to considerable noise from neighboring guests, corridors, and outside activities, which can disrupt sleep. While many bathrooms are clean, some are noted as dated, with issues such as rust, worn toilet seats, or slippery floors. A few isolated reports mentioned the presence of bugs, ants, or mold in rooms. Additionally, some guests experienced a lack of hot water in the evenings, and some rooms were reported to have non-functional air conditioning or heating issues outside of specific seasonal operation.

Dining & Food Quality
The hotel's dining experience receives mixed but generally positive feedback. Most guests praise the breakfast for its variety and quality, often highlighting the buffet selection and the engaging show cooking stations. Many found the food to be good, with some describing it as delicious and abundant. However, a common complaint across reviews is that the food served at the buffet for lunch and dinner is often cold, and some guests found the overall selection to be limited or repetitive. A notable policy mentioned by several guests is the charge for water during meals, which some found unusual. While many enjoyed their meals, a few guests reported issues with food safety, including instances of food-related illness. Some non-Spanish speaking guests also noted a lack of English labels for food items, making choices difficult.

Location & Accessibility
The hotel's central location is consistently lauded as one of its strongest assets, making it highly convenient for exploring Benidorm. It is ideally situated between the vibrant Old Town and the lively New Town or "strip," allowing guests easy access to both areas. The beach is also just a short walk away, typically within 5 to 7 minutes. Guests appreciate being within close proximity to numerous shops and restaurants, providing ample options for entertainment and dining outside the hotel. For those relying on public transport, bus stops are conveniently located nearby. While the location is generally quiet, some guests noted that the surrounding area can become noisy at night due to returning revelers. Parking is available on-site, though it is often described as expensive, tight, or difficult to navigate.

Staff & Service
The staff at the hotel generally receive high praise for their friendliness and helpfulness, with many guests highlighting their professional and attentive demeanor. The reception team is often commended for their welcoming attitude and efficient check-in process, with some even going out of their way to accommodate guest requests, such as room changes. Maid service is consistently described as excellent, ensuring rooms are kept very clean. The animation staff also receives positive mentions for providing engaging activities. However, feedback regarding restaurant staff is more mixed, with some guests finding them less welcoming or even rude. A few guests also reported instances where their complaints, particularly concerning noise or room issues, were not adequately addressed by reception, and some experienced communication challenges with certain staff members.

Additional Information
Guests should be aware that the hotel operates as a two-block system, with some bookings for the main "Resort" building occasionally being allocated to the older "Palace" section, which some guests found to be more dated. The hotel primarily caters to Spanish guests, which is reflected in the entertainment and overall atmosphere, though many international visitors appreciate this authentic experience. Renovations are reportedly ongoing, with updates being carried out floor by floor. However, some guests experienced construction noise during their stay, particularly around the pool areas. Specific hotel policies include a heating schedule where radiators may not be active until certain times or months, and a requirement for a swimming cap in the indoor pool. Additionally, the dining room policy prohibits bringing outside water bottles, and guests are charged for water during meals. There were also isolated reports of planned water supply cut-offs for several hours.