Hotel Pousada Shangri-la

The hotel offers a serene mountain retreat, distinguished by its breathtaking panoramic views that captivate guests from various vantage points across the property. This tranquil setting makes it an ideal destination for couples seeking a romantic getaway and individuals desiring profound relaxation and connection with nature. The hotel is also notably pet-friendly, accommodating guests who wish to travel with their beloved animals. Recurring themes in guest feedback highlight the hotel's comfortable accommodations, excellent dining experiences, and the generally attentive service provided by the staff. To enhance your stay, it is advisable to be aware of the numerous stairs throughout the property, which might pose a challenge for guests with mobility issues, and to secure restaurant reservations in advance, especially during peak times.

Facilities & Amenities
Guests frequently commend the hotel's well-maintained gardens and numerous gazebos, which offer peaceful spots for contemplation and relaxation amidst the stunning natural scenery. The property features both an outdoor pool, though often noted as cold, and a heated indoor pool, providing options for different preferences, although the indoor pool is described as small. A dedicated spa offers various treatments, with many guests praising the quality of massages and the availability of yoga classes. Other amenities include a game room for entertainment and reliable Wi-Fi connectivity throughout the premises. Some guests, however, noted minor issues with the cleanliness or maintenance of pool areas.

Cleanliness & Room Comfort
The rooms are generally described as spacious, comfortable, and well-decorated, with many featuring fireplaces and large bathrooms equipped with bathtubs, some offering stunning views of the mountains. Guests appreciate the comfortable beds and high-quality linens, contributing to a restful stay. Amenities such as L'Occitane products are also a welcome touch. However, some guests reported issues with room cleanliness, including mold on blinds, dirt in bathtubs, and hair in bathrooms. There were also mentions of maintenance problems like dripping showers, leaky mini-fridges, and visible electrical pipes, as well as noise from nearby roads or ongoing construction impacting the tranquility of some rooms.

Dining & Food Quality
The hotel's breakfast receives widespread praise for its variety and quality, featuring fresh fruits, pastries, and made-to-order items like tapioca and eggs. The main restaurant is highly regarded for its sophisticated menu and romantic ambiance, often enhanced by private tables and fireplaces. While the food quality is generally excellent, with many enjoying dishes like fondue, some guests experienced significant issues with slow service, disorganization, and incorrect orders, particularly during busy periods. There were also isolated complaints about food arriving cold, the presence of flies, and dogs circulating in the dining area, which detracted from the experience for some.

Location & Accessibility
Nestled in a mountainous region, the hotel boasts a peaceful and scenic location with incredible views, offering a true escape from urban bustle. It is conveniently situated close enough to the center of Serra Negra, making it accessible for guests with a car, though some noted the final stretch of road leading to the hotel is unpaved. Parking is available on-site, but it is not covered and can be limited, especially when the restaurant is busy with external visitors. A significant point of feedback concerns the hotel's accessibility, as there are many stairs throughout the property, which can be challenging for elderly guests or those with mobility limitations.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, attentiveness, and cordiality. Guests frequently highlight the helpfulness of the team, from the reception to the restaurant and housekeeping. The check-in process is generally smooth, though some guests experienced delays in room readiness. Specific services like massages are highly recommended, with guests commending the professionalism of the therapists. However, some reviews indicated a lack of effective communication regarding maintenance issues or restaurant booking policies, leading to frustration for a few guests who felt their concerns were not adequately addressed or resolved in a timely manner.

Additional Information
The hotel embraces a pet-friendly policy, welcoming furry companions and even providing amenities like pet beds in some chalets, though some guests noted issues with pets being allowed in dining or pool areas. The hotel promotes a concept of "nadism," encouraging guests to relax and disconnect. Guests should be aware that the check-in time is relatively late, often after 5:00 PM. Some visitors reported construction noise during their stay, which could impact the peaceful atmosphere. There were also comments suggesting that the hotel's restaurant sometimes prioritizes external guests over hotel residents, leading to difficulties with restaurant reservations and parking for those staying on-site.