Prague Centre Plaza

This hotel is often chosen for its good value and generally clean accommodations, making it a suitable base for exploring the city. Its signature feature, a unique beer spa on-site, offers a distinctive experience for guests seeking relaxation. The hotel appeals to budget-conscious travelers and sightseers due to its convenient location near public transport and major attractions. While many guests appreciate the hotel's efforts to provide a comfortable stay, some report mixed experiences, particularly regarding staff interactions and room amenities. To enhance your visit, consider requesting a room facing the inner courtyard to minimize street noise, and be prepared for potential additional charges for certain in-room features.

Facilities & Amenities
The hotel provides several practical facilities to enhance guest convenience. A unique beer spa is available on-site, offering a distinctive and relaxing experience, though it comes with an additional cost. Guests generally find Wi-Fi accessible, though some report inconsistent connectivity in certain areas. Rooms are equipped with a kettle, a mini fridge, and a safe, providing basic comforts. However, it is noted that coffee supplies are often not replenished, requiring guests to purchase them from a machine in the lobby. An elevator is present, but some guests found it did not provide direct access to all rooms, necessitating the use of stairs.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is varied. Many rooms are described as clean and adequately spacious, with some featuring comfortable beds and fresh linens. However, some guests found rooms to be small, dated, or showing signs of wear such as peeling paint or broken bathroom tiles. A significant recurring issue is the lack of effective air-conditioning, with many guests reporting rooms were too warm or that AC was only available for an extra charge and often ineffective. Noise is also a concern, with considerable street noise and thin walls leading to disturbances from other guests. Some rooms lack sufficient lighting or power outlets, and the showers are often described as tiny or prone to leaking.

Dining & Food Quality
The hotel's breakfast receives mixed reviews. Many guests appreciate the variety of options, including cold meats, cheese, bread, and eggs, along with cereals, fruit, and yogurt. Some found it to be a good and plentiful start to the day. However, a notable number of guests expressed disappointment with the food quality, describing choices as poor or strange, with items like broccoli, noodles, or pasta salad being served. The coffee is frequently criticized for its quality, and the breakfast area can become crowded and noisy, especially when large groups are present.

Location & Accessibility
The hotel boasts a good location that is generally considered central for exploring the city. It is within walking distance of popular attractions like Wenceslas Square and the National Museum, and the Old Town Square is also accessible on foot, typically within 15 to 30 minutes. The hotel benefits from being close to metro and tram stops, such as IP Pavlova, providing easy access to various parts of the city. While the location is convenient for sightseeing, it is situated on a busy road, which contributes to significant street noise. Parking is not readily available on-site and is often described as expensive or difficult to find nearby.

Staff & Service
Feedback regarding the staff and service is notably mixed. While some guests reported positive interactions, describing staff as friendly and helpful, a significant number experienced rude, unprofessional, or unhelpful attitudes, particularly from reception staff. Issues included unwelcoming greetings, abrupt responses to queries, and a perceived lack of willingness to assist with problems like noise complaints or broken in-room amenities. The check-in process was sometimes reported as slow or painful. Housekeeping generally maintains clean rooms daily, but some guests noted inconsistencies with towel changes or bin emptying, requiring specific requests.

Additional Information
Guests should be aware of certain hotel policies and unique features. A city tax is typically charged upon arrival, which some guests found was communicated abruptly. The hotel has a specific towel policy where towels are not automatically changed daily unless explicitly requested via a special hanger, and some guests reported being charged for excessively soiled towels. While a kettle is provided in rooms, coffee supplies are often absent, requiring guests to purchase them from a machine in the lobby. For guests with mobility challenges or those traveling with small children, the hotel's ramp for wheelchairs and buggies is described as very steep, and the elevator does not reach all floors, necessitating the use of stairs to access some rooms.