Premier Inn Birmingham Oldbury - M5 Jct2

This hotel is highly regarded for its exceptionally friendly and helpful staff, who consistently go above and beyond to ensure a pleasant stay, making guests feel welcomed and cared for. Its signature feature is its convenient location just off Junction 2 of the M5 motorway, making it an ideal stop-off point for travelers on long journeys, business visitors, and those visiting family in the area. The hotel is also well-suited for families due to its comfortable accommodations and the availability of breakfast options for children. Most guests appreciate the hotel's overall cleanliness and the comfort of the beds. To enhance your experience, it is advisable to confirm the restaurant's operating hours in advance due to occasional closures and to ensure you register your vehicle for parking upon arrival.

Facilities & Amenities
The hotel offers ample free parking, which guests find very convenient, though it is crucial to register your vehicle upon arrival to avoid issues. While the hotel provides Wi-Fi, feedback is mixed, with many guests reporting poor or intermittent signal strength, even when paying for an upgraded service, making it challenging for work or streaming. Some guests noted the presence of EV charging facilities. Rooms generally lack modern conveniences such as USB charging ports by the bedside, and the hotel does not feature air conditioning, which can make rooms uncomfortably warm, especially during warmer periods. The hotel also has vending machines for guest convenience.

Cleanliness & Room Comfort
Guests generally praise the cleanliness of the rooms, describing them as spotless, tidy, and well-prepared. The beds are consistently highlighted as exceptionally comfortable, ensuring a restful night's sleep. Many guests also commend the powerful showers and ample hot water. Rooms are often described as spacious, including triple room options. However, some reviews indicate that the hotel's decor is dated and in need of refurbishment, with occasional reports of minor issues such as mold in bathrooms, rusty soap dispensers, or a general feeling of being tired. While many find the hotel quiet, some guests experienced noise from creaky floorboards above or communal heating systems.

Dining & Food Quality
The hotel features an attached restaurant, often referred to as Lakeside or Cookhouse. Breakfast receives overwhelmingly positive feedback for its quality, variety, and the option for children to eat free. Guests particularly enjoy the full English breakfast, noting it is tasty and often served quickly. However, there are recurring issues with breakfast service, including long wait times, cold food, limited stock (e.g., no pancakes, bread, or certain hot items), and understaffing, which can lead to a disorganized experience. Evening meals, when available, are generally well-received for their quality and generous portions. However, a significant number of reviews highlight frequent restaurant closures for dinner due to staffing issues or stock limitations, which is often not communicated in advance, causing inconvenience for guests expecting on-site dining.

Location & Accessibility
The hotel's central location just off Junction 2 of the M5 motorway is a major advantage, providing easy access for travelers. It is considered ideal for those needing a convenient stop-off point or visiting nearby areas. Guests appreciate the proximity to various amenities, including a KFC directly opposite, other pubs, and the Oldbury town centre, which is a short drive away and offers additional dining and takeaway options. A petrol station with a small shop is also conveniently located nearby. The hotel offers ample free parking on-site, which is a significant benefit for guests traveling by car.

Staff & Service
The staff at this hotel consistently receive exceptional praise for their friendliness, helpfulness, and attentiveness. Guests frequently highlight instances of staff going above and beyond to assist with various requests, from accommodating booking changes to providing support during unexpected personal incidents. The check-in process is generally described as quick and welcoming. Many reviews commend individual staff members for their positive attitudes and dedication, despite observations of understaffing in the restaurant and at reception during certain times. This understaffing, while not diminishing the staff's positive demeanor, sometimes leads to slower service, particularly in the dining areas.

Additional Information
Guests should be aware that the attached restaurant, while convenient, has experienced periods where it is only open for residents of the hotel and may have limited hours or be closed for evening meals due to staffing or stock issues. It is highly recommended to register your car registration at reception upon arrival to utilize the free parking and avoid potential fines. The hotel generally offers a convenient midday checkout, which is appreciated by many guests. Some guests noted that the hotel's overall decor and fixtures are dated, suggesting a need for refurbishment to align with more modern hotel standards.