Premier Inn Catterick Garrison

The hotel is highly regarded for its exceptionally friendly and helpful staff, a consistent highlight that makes guests feel genuinely welcome. Its ample free parking and convenient location near local amenities are also frequently praised, making it a practical choice for many travelers. This hotel is particularly well-suited for families due to its spacious rooms and staff's positive interaction with children, as well as for business travelers who appreciate the quiet rooms and desk facilities. Stopover travelers find it an ideal break point on long journeys, while travelers with disabilities note the availability of well-equipped accessible rooms. To ensure a smooth stay, guests should be aware that room cleaning is often by request, and it's advisable to book breakfast early on weekends as the dining area can become very busy.

Facilities & Amenities
Guests consistently highlight the convenience of ample free parking, which is often shared with a nearby shopping center but generally has plenty of space, though guests must remember to register their car at reception. The hotel provides essential in-room amenities such as a desk for working, a kettle for hot drinks, and a TV with Freeview channels. While air conditioning is available in rooms, some guests have reported issues with noisy units or dirty filters, and windows are sealed shut, preventing natural ventilation. A significant recurring concern is the hotel's WiFi, which many describe as non-existent, glacially slow, intermittent, or an expensive rip-off, making it unreliable for business or personal communications. There are no EV chargers on-site, though charging points are available nearby.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is mixed, though many guests describe rooms as spacious, clean, and comfortable, often highlighting the very comfortable beds and plenty of hot drinks provided. Rooms are generally reported to be quiet, contributing to a restful sleep, and feature good water pressure in the showers. However, a notable number of reviews express significant concerns about cleanliness, with specific mentions of very dirty conditions, including dusty air conditioning filters, sticky bar tables, and even finding half-eaten biscuits or stained bedsheets. Some rooms are described as tired, with issues like noisy aircon, creaking floors, flaking paint, or damaged desks. A severe isolated incident involved a complete lack of hot water for an extended period, which was not resolved.

Dining & Food Quality
The hotel's dining experience receives varied feedback. Most guests praise the breakfast, describing it as good, with a wide choice of options, including both cooked and continental selections, and noting the attentive staff. Many find the meal deals to be of good value. However, the restaurant atmosphere has significantly declined for some, with comments about it losing its "buzz" and feeling gloomy or dreary, especially since it became exclusively for hotel residents. Service can be slow, particularly during evening meals, and there are frequent complaints about cold breakfast food, undercooked items like sausages, or rubbery eggs. Some guests have experienced limited menu availability, with items running out, and general dissatisfaction with the food quality for evening meals, describing it as bland or tasteless.

Location & Accessibility
The hotel boasts an excellent location, frequently cited as a major advantage for guests. It is easy to find and serves as a convenient base for exploring the wider region, including Yorkshire and Durham. Guests appreciate its proximity to a variety of amenities, including numerous shops, a cinema, and various food outlets such as Tesco, KFC, McDonald's, and Subway, all within easy walking distance. The hotel is also strategically located near the Army garrison/barracks, making it ideal for visitors to the area. Public transport options, including buses to nearby towns, are easily accessible. Ample free parking is available on-site, shared with the adjacent shopping center, though guests must register their vehicle at reception.

Staff & Service
The staff at the hotel receive overwhelmingly positive feedback, consistently described as exceptionally friendly, helpful, attentive, and welcoming. Many guests highlight their willingness to go above and beyond to assist, even in challenging circumstances like vehicle accidents or personal emergencies. The check-in process is generally noted as quick and efficient, and staff are praised for their positive interactions with children. However, some guests have reported instances of mixed customer service, including perceived rudeness or unresponsiveness to issues like cleanliness complaints. There are also mentions of low staffing levels impacting service quality and a specific concern regarding a manager's lack of "people skills." Additionally, the hotel's "good night guarantee" was reportedly overlooked in one instance of persistent noise.

Additional Information
A notable policy at this hotel is that room cleaning is often by request, which some guests find inconvenient and occasionally leads to disappointment if the request is not fulfilled. The hotel offers free parking, but guests must remember to register their car registration at the front desk to avoid issues. Unique touches that enhance the guest experience include the provision of free biscuits for children, extra coffee sachets available from the foyer, and a system for forgotten items that encourages donations to charity. Some guests have received thoughtful gestures like Easter eggs on beds or chocolates and Prosecco for special occasions. The hotel's restaurant has undergone changes, now being open only to residents for certain hours, which has impacted its previous lively atmosphere.