Premier Inn Cleethorpes

This hotel is widely praised for its exceptionally comfortable beds, ensuring a restful night's sleep for most guests. Its signature feature is the consistently friendly and helpful staff, who frequently go above and beyond to assist visitors. The hotel's prime location near the beach and other local attractions, coupled with ample free parking, makes it a convenient choice. It is particularly well-suited for families seeking a seaside getaway, offering spacious rooms and a welcoming atmosphere. Couples also find it ideal for a quiet and comfortable retreat, while business travelers appreciate the practical amenities and efficient service. To enhance your stay, it is advisable to inquire about breakfast time slots upon arrival, as these often require advance booking. Additionally, be mindful of the restaurant's potentially restricted opening hours, especially if planning evening meals on-site.

Facilities & Amenities
The hotel offers convenient and secure parking facilities, often highlighted as a significant advantage for guests, with many appreciating the free parking and camera surveillance. While Wi-Fi is available, some guests experienced slow speeds, even with the premium option. Rooms are generally equipped with tea and coffee making facilities, though a few visitors noted a lack of supplies at times. The reception area can sometimes be unstaffed or have long wait times, but many guests report quick and efficient check-ins. For those with mobility needs, accessible rooms are provided, featuring wet rooms and chairs, though some found the heavy corridor doors challenging and noted a lack of high hooks or shelving in bathrooms. A recurring concern is the effectiveness of the air conditioning, with many rooms reported as being excessively hot and lacking the option to open windows, leading to requests for fans. Minor issues like the quality of toilet paper and limited power sockets near beds were also occasionally mentioned.

Cleanliness & Room Comfort
Guests generally commend the hotel's cleanliness, describing rooms as spotless, fresh, and tidy, contributing to a pleasant stay. However, some reviews indicate inconsistencies, with occasional mentions of rooms not being as clean as expected, including hairs in beds, unhoovered floors, or a jaded appearance. The beds consistently receive high praise for their exceptional comfort, ensuring a restful night's sleep for the vast majority of visitors, though one guest found the mattress firm and another noted the bed height. Rooms are often described as spacious and quiet, allowing for undisturbed rest. Many appreciate the presence of a bathtub, though some found the fixed shower heads awkward or the deep baths challenging to enter without grab handles. A significant point of contention is the inability to open windows for fresh air, which, combined with sometimes ineffective air conditioning, can lead to rooms becoming uncomfortably hot or stuffy. Some isolated reports mentioned musty smells or even traces of smoke.

Dining & Food Quality
The hotel's dining experience, particularly the breakfast, receives mixed but generally positive feedback. Most guests appreciate the all-you-can-eat buffet with a good variety of hot and cold options, often highlighting the quality produce and attentive chefs who ensure items are regularly replenished. However, some guests were unaware of the requirement to book time slots for breakfast, leading to inconvenience. The attached restaurant has undergone significant changes, no longer being managed by a well-known chain, which has resulted in restricted opening hours and a reduced menu, now primarily serving only hotel guests. This change has led to a noticeable decline in atmosphere for some, with reports of understaffing causing delays in service and a feeling of being rushed. While many found the food quality to be good, some experienced issues such as cold dishes or limited availability of certain items, particularly hot food later in the morning.

Location & Accessibility
The hotel's central location is consistently praised as a major highlight, offering excellent accessibility to a wide array of local attractions. Guests appreciate its close proximity to the beach, making it ideal for seaside strolls and family outings. Within easy walking distance, visitors can find a bowling alley, cinema, and various shops, providing ample entertainment and convenience. The unique miniature railway and boating lake are also just across the road, adding to the recreational options. While situated near the sea, the hotel is noted for being away from the noisier promenade areas, contributing to a more peaceful stay. Furthermore, the availability of free parking is a significant advantage, with guests frequently commending the secure and spacious car park, often equipped with surveillance cameras, making it a hassle-free option for those traveling by car.

Staff & Service
The hotel staff consistently receive high praise for their exceptional friendliness and helpfulness, with many guests highlighting their willingness to go above and beyond to ensure a pleasant stay. Individual team members are frequently commended for their welcoming demeanor, efficiency, and attentive service, making guests feel valued. The check-in process is often described as quick and easy, though some visitors reported long waits at reception or issues with room keys upon arrival. While many experiences with housekeeping are positive, a few guests noted instances where requests for bin emptying or towel changes were not fulfilled promptly. A significant point of concern for some families was the hotel's policy regarding heating baby food, which was reportedly refused due to internal regulations, causing considerable inconvenience. Despite these isolated issues, the overall sentiment is that the staff are dedicated and work hard to provide a positive experience, often managing multiple roles effectively.

Additional Information
Guests should be aware that the hotel's exterior appearance is often described as somewhat dated or shabby, suggesting a need for refurbishment. A significant change impacting the guest experience is the hotel's new relationship with the adjacent restaurant, which is now exclusively for hotel guests and operates with restricted opening hours and a reduced menu. This has led to staff being notably overworked, often performing multiple duties across both the hotel and restaurant, which can affect service. Some guests reported frustrating experiences with the booking system, including last-minute cancellations of accessible rooms without adequate notice or alternative solutions, and difficulties in reaching management for assistance. A recurring issue is the inability to open windows in rooms, leading to a lack of fresh air, and in some isolated cases, a persistent smell of smoke was noted, despite the hotel's non-smoking policy.