Premier Inn Coventry City Centre - Belgrade Plaza

This hotel is highly regarded for its recently refurbished, modern rooms and its prime central location, making it an excellent choice for various travelers. Guests consistently highlight the exceptional friendliness and helpfulness of the staff, who are often described as going above and beyond to ensure a pleasant stay. The hotel's commitment to providing comfortable and clean accommodations is frequently praised, with many noting the quality of the beds and the updated room features. Its convenient position in the city center makes it ideal for sightseers exploring local attractions, business travelers on work trips, and families seeking easy access to entertainment and dining. To make the most of your visit, consider utilizing the nearby NCP car park and downloading their app for potential savings, and be aware that some areas of the hotel may still be undergoing improvements.

Facilities & Amenities
The hotel has undergone significant refurbishment, resulting in modern and updated rooms that guests appreciate. Many rooms now feature large walk-in showers instead of traditional baths, providing a contemporary feel. Guests also find the rooms well-equipped with plenty of power sockets and charging ports, including wireless chargers by the bed, and some even have smart TVs. While the Wi-Fi is generally available, some guests found its performance to be below average, and one noted it wasn't accessible in their bedroom. The hotel also offers a bar area for guests to relax. However, during the refurbishment period, some guests experienced inconvenience with the lifts, as only one was operational at times, leading to longer wait times.

Cleanliness & Room Comfort
Guests frequently commend the cleanliness of the rooms, often describing them as spotless and in excellent condition, reflecting recent renovations. The beds are consistently praised for being very comfortable, ensuring a restful night's sleep, though a few guests found the pillows to be on the harder side. Bathrooms are generally reported as spotlessly clean and well-appointed, with good water pressure in the showers. While most guests found their rooms to be quiet and at a comfortable temperature, some experienced issues with air conditioning not working effectively, leading to rooms being too hot, or conversely, too cold when windows were opened. A recurring concern for some guests was noise from other rooms, corridors, or external sources like a nearby gym, and in isolated cases, rooms were not cleaned or trash was not removed.

Dining & Food Quality
The hotel offers various dining options, with many guests praising the meal deal as good value. The cooked breakfast receives positive feedback for being delicious and often described as yummy and hot, especially when ordered fresh at the table. While most guests enjoyed the breakfast variety, some noted that it was not a traditional buffet style, and popular items like croissants occasionally ran out or took a long time to be refilled. The evening meal is generally well-received, with specific dishes like the mixed grill earning praise. However, some guests reported issues with the food quality at dinner, describing it as dry, burnt, or having a strange smell. A few guests also experienced difficulties with the breakfast arrangement, including a small restaurant space leading to booking requirements and occasional staff rudeness.

Location & Accessibility
The hotel boasts a highly advantageous central location, making it incredibly convenient for exploring the city. It is within a short 5 to 10-minute walk of the city centre, shops, restaurants, bars, and the theatre. The train station is also easily accessible, approximately a 15-minute walk away. This prime position is ideal for both sightseeing and business visits, with good bus links nearby. While the hotel does not have its own dedicated parking, a multi-storey NCP car park is conveniently located just a few minutes' walk away. However, guests frequently mention that parking can be expensive, and some found the approach to the car park and hotel confusing due to poor signage and complex road layouts. Utilizing the NCP app is recommended for potential savings.

Staff & Service
The staff at this hotel consistently receive overwhelmingly positive feedback, frequently described as friendly, helpful, welcoming, and professional. Many guests highlight their attentiveness and willingness to go above and beyond to assist with requests, making guests feel valued. The check-in process is generally reported as quick and efficient. Staff members are particularly praised for their excellent customer service, their ability to solve problems, and their engaging interactions with guests, including being notably good with children. While the vast majority of experiences are positive, a few guests reported isolated instances of uninterested or rude staff at check-in or during breakfast service, and some felt staff were overzealous regarding allergy inquiries.

Additional Information
The hotel has been undergoing ongoing refurbishment, which has resulted in many newly improved and modern rooms that guests appreciate. However, this process has occasionally led to noise from workers during the day and, in some instances, issues with the key card system or limited lift availability. Some guests staying on lower floors, particularly in family rooms, reported significant noise from a nearby gym that operates late into the evening and starts early in the morning. The hotel is noted for being particularly family-friendly, with staff often engaging with children, providing colouring activities, and even offering free gifts during holiday periods.