Premier Inn Edinburgh Park - Airport

This hotel is highly regarded for its exceptional transport links, with a tram and train station conveniently located directly outside, offering quick and easy access to the city center and Edinburgh Airport. Guests consistently praise the friendly and helpful staff and the excellent breakfast options. While generally considered clean and comfortable, some guests have noted issues with room temperature and the effectiveness of the air conditioning. The hotel is an ideal choice for sightseers looking to explore the city without staying in the bustling center, business travelers seeking convenient access to local offices, and airport travelers needing a comfortable stay before or after flights. Families also find the spacious rooms and accessible transport beneficial. To ensure a smooth experience, guests should be aware of the paid parking policy and consider addressing any room temperature concerns with staff upon arrival.

Facilities & Amenities
The hotel offers a range of facilities designed for guest convenience. Many guests appreciate the self-check-in kiosks for a quick arrival, though some prefer direct interaction with staff. A bar area is available for relaxation, and a Costa Coffee outlet on-site provides easy access to beverages. While some rooms are noted to lack a fridge or standard kettles, staff are generally willing to provide these upon request from reception. The Wi-Fi service is available, but several guests found it to be slow or unreliable, particularly the free option. Some rooms have experienced issues with TV functionality or air conditioning effectiveness, leading to discomfort due to high room temperatures and the inability to open windows.

Cleanliness & Room Comfort
Feedback on room comfort and cleanliness is mixed. Many guests describe their rooms as clean and comfortable, highlighting spacious layouts and spotless conditions. However, a notable number of reviews mention issues such as stained bed sheets, terrible mattresses, and dirty carpets. Some rooms reportedly show signs of wear, including cracking walls and missing headboard fabric. Noise levels are a recurring concern, with guests reporting disturbances from clanging pipes, loud neighbors, creaking floors, and ineffective soundproofing leading to poor sleep. While some find the beds comfortable, others compare them to "rocks." Amenities like coffee pods, shower gel dispensers, and the condition of the bathroom (e.g., mouldy grout, peeling paint) also receive varied comments.

Dining & Food Quality
The hotel's dining options receive largely positive feedback, particularly for breakfast. The breakfast buffet is consistently praised for its excellent selection, offering a wide range of hot and cold options that are described as fresh, delicious, and varied. Many guests consider it a great value, especially when part of a meal deal. The on-site restaurant, Thyme, is generally well-regarded for serving hearty and good standard food, with some specific dishes like the chicken katsu curry receiving commendation. However, some guests have experienced slow service during dinner, and a few reported issues with food quality, such as burnt meals. The bar is noted for having a reasonable choice of drinks, though some found prices to be on the higher side.

Location & Accessibility
The hotel's central location for transport is a significant advantage, situated directly next to a tram stop and train station. This provides easy access to Edinburgh city center, typically a 10-15 minute journey, and to Edinburgh Airport, which is about a 10-minute drive or 15-minute tram ride away. Guests appreciate the convenience for exploring the city or catching early flights. While the hotel is located in an industrial estate, it is described as quiet, and a retail park nearby offers various shops, including a large Tesco, Aldi, and Costa Coffee, providing convenient options for supplies. Parking is available on-site, but it is now a paid service, which has been a point of contention for many returning guests, with costs ranging from £3 to £8 per night.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness, helpfulness, and professionalism. Many guests highlight specific instances of staff going above and beyond, such as assisting with delayed baggage, printing documents, or storing medication. The check-in process is generally described as quick and efficient, whether through automated kiosks or direct interaction. Guests appreciate the attentive service from reception, restaurant, and housekeeping teams. While the majority of feedback is positive, a few guests reported encountering rude receptionists or perceived a lack of staff presence for assistance, particularly regarding room cleaning requests, which are not automatic and require guests to inform reception.

Additional Information
Guests should be aware of several important policies and features. The hotel operates a room cleaning on request policy, meaning rooms are not automatically serviced daily, and guests must inform reception if they wish for their room to be cleaned or restocked with amenities. There is also an early check-in fee, which some guests found inconvenient, as it meant waiting until the standard check-in time of 3 PM. A significant change noted by many returning visitors is the introduction of a parking fee, which was previously free, leading to unexpected costs for some. The hotel provides umbrellas in rooms, a thoughtful touch for local weather, and some guests have enjoyed the availability of board games in the bar area.