Premier Inn Grimsby

The hotel is widely recognized for its exceptionally friendly and helpful staff, a signature feature that consistently enhances guest stays and fosters a strong sense of welcome. Many guests return repeatedly, highlighting the team's dedication and the comfortable beds that ensure a good night's sleep. This establishment is particularly well-suited for business travelers seeking a reliable base while working away, families looking for accommodating and comfortable lodging, and couples desiring a peaceful retreat with excellent dining options. While the location receives mixed feedback, the hotel's commitment to service and comfort makes it a strong choice for value-conscious travelers. To maximize your experience, consider taking advantage of the highly praised on-site dining, and if sensitive to noise, inquire about room placement away from the main road to ensure a quieter stay.

Facilities & Amenities
Guests appreciate the convenience of the free parking available on-site, making arrivals and departures straightforward. The hotel benefits significantly from its attached restaurant/pub, which serves as a central hub for dining and socializing. While free Wi-Fi is provided, some guests note that its speed can be slow, occasionally requiring an upgrade to a paid option for faster connectivity. A recurring point of feedback is the absence of air-conditioning in the rooms, which can lead to uncomfortably warm conditions, especially during warmer periods; however, fans are typically supplied to help mitigate this issue. It is also important to note that the hotel does not have lifts, which may be a consideration for guests with mobility challenges or heavy luggage.

Cleanliness & Room Comfort
Most guests find the rooms to be generally clean and tidy, offering a comfortable bed and a warm environment conducive to a good night's sleep. Rooms are often described as spacious, providing ample area for relaxation. However, some guests have reported significant cleanliness issues, including instances of dirty baths, stained sheets, and unhygienic conditions, which have led to very negative experiences. Additionally, the hotel's proximity to a main road can result in noise levels that disturb sleep, especially when windows are open. The lack of air-conditioning means rooms can become uncomfortably hot, and some guests have noted noisy heating systems or extractor fans. There are also occasional comments about outdated rooms and the quality of towels.

Dining & Food Quality
The dining experience at the hotel's attached restaurant receives widespread praise, with many guests highlighting the excellent food quality for both breakfast and evening meals. The breakfast is consistently described as delicious, offering a good variety of options, including freshly cooked full English and continental choices, served quickly. Guests particularly enjoy the fish and chips and other evening meal selections, noting the food is well-prepared and presented. The bar service is also commended for its efficiency and the friendly demeanor of the staff. While most feedback is positive, a few guests have found the bacon to be less than ideal or noted limited choices for specific dietary needs, such as pescatarians.

Location & Accessibility
The hotel's location is a significant point of discussion among guests. Situated within an industrial area and retail park, it offers easy access to major roads like the A180 and M180, making it convenient for those traveling by car. Free parking is readily available on-site. While it provides good vehicular access to Grimsby town center and Cleethorpes, the immediate surroundings are not considered walkable, and some guests find the area unappealing or even unsafe for evening strolls. A notable recurring complaint is the pervasive fish factory smell that can affect the outdoor environment. Furthermore, the proximity to a noisy main road contributes to ambient noise, impacting the tranquility of the stay for some.

Staff & Service
The staff and service at the hotel consistently receive overwhelmingly positive feedback, standing out as a major highlight for guests. The team is frequently described as friendly, helpful, and incredibly welcoming, with many reviewers noting their willingness to go above and beyond to ensure a comfortable stay. Guests appreciate the attentive service provided across all areas, from the quick check-in process to the exceptional care in the restaurant. Staff members are praised for their professionalism, cheerful demeanor, and ability to make guests feel like valued family members. Even when faced with challenges, the staff's commitment to providing excellent customer service shines through, making a significant positive impact on the overall guest experience.

Additional Information
Guests should be aware of certain operational aspects that impact their stay. The hotel offers a convenient late check-out time of midday, providing flexibility for guests to relax before departure. For those needing to arrive earlier, early check-in is available, though it typically incurs an additional fee. A significant change noted by guests is the evolving policy of the attached Brewers Fayre restaurant, which is transitioning to primarily serving only hotel guests, potentially limiting access for external visitors in the future. While fans are provided in rooms due to the lack of air-conditioning, some guests have found the free Wi-Fi to be slow, suggesting a paid upgrade for better speed, especially for business or streaming needs.