Premier Inn Isle Of Wight - Newport

The hotel offers a convenient and comfortable stay, particularly noted for its riverside location by the Medina, providing pleasant views and a tranquil atmosphere. Its signature feature is the seamless integration of on-site free parking and an adjacent Beefeater restaurant, making it a highly practical choice for guests. The hotel consistently receives high praise for its exceptionally friendly and helpful staff, who are often highlighted as a major reason for return visits. Guests also frequently commend the spotless cleanliness of the rooms and the comfortable beds, ensuring a restful experience. This hotel is an excellent fit for families seeking convenience and good dining options, business travelers needing reliable amenities and parking, and sightseers looking for a central base to explore the Isle of Wight. To enhance your stay, consider requesting a room with a river view for a more scenic experience, and be aware that while fans are provided, rooms can become warm, especially during warmer months.

Facilities & Amenities
The hotel offers convenient on-site free parking, which is a significant advantage for many guests, though it can become busy in the evenings, especially when the adjacent restaurant is full. While Wi-Fi is available, some guests report that the free service can be slow and unreliable, suggesting an upgrade to the premium option might be necessary for consistent connectivity. Rooms are equipped with standard tea and coffee making facilities, and a handy top-up station is available at reception for additional supplies. A notable and frequently mentioned aspect is the lack of air conditioning throughout the hotel, which can lead to rooms becoming uncomfortably warm, particularly during hotter periods. Although fans are provided in rooms, their effectiveness is often limited in mitigating the heat. Guests appreciate the presence of a large TV in rooms, with some noting the ability to connect personal streaming devices.

Cleanliness & Room Comfort
Guests consistently commend the spotless cleanliness of the rooms and the hotel overall, often describing them as well-maintained and fresh-smelling, even for an older property. The comfortable beds and pillows are frequently highlighted, contributing to a very good night's sleep for most visitors. Rooms are generally described as spacious and well-appointed, providing ample space for relaxation. However, a significant and recurring concern is the room temperature, as the hotel lacks air conditioning, causing rooms to become excessively hot and stuffy, even with provided fans and open windows. This heat issue often impacts sleep quality. While generally quiet, some guests have experienced noise levels from stairwells or outside if windows are open. The bathrooms are typically clean with good showers, though isolated comments mention minor issues like stained carpets or specific fixture problems.

Dining & Food Quality
The hotel's dining experience primarily revolves around the adjacent Beefeater restaurant, which serves both breakfast and evening meals. The breakfast receives high praise, with guests enjoying the extensive "all-you-can-eat" options, including a hearty full English and a varied continental breakfast. Many appreciate the availability of vegetarian options, such as veggie sausages, prepared on request. While the food quality is generally good, with fresh ingredients and well-cooked dishes, some specific feedback noted tough fried eggs or under-caramelized tomatoes. The restaurant can become very busy, especially during peak times, leading to occasional slow service or the need to book slots in advance. Despite this, the convenience of having a restaurant on-site and the overall value of the meal deals are frequently highlighted as positive aspects of the stay.

Location & Accessibility
The hotel boasts an excellent central location in Newport, making it an ideal base for exploring the entire Isle of Wight. Guests appreciate its proximity to the Newport town centre, which is typically a short and pleasant walk away, offering access to various shops, restaurants, and cultural venues like the Quay Arts Centre. A significant draw is the hotel's picturesque riverside location by the Medina, providing scenic views and a tranquil environment away from main road noise. The availability of free parking on-site is a major convenience, especially for those traveling by car. For guests relying on public transport, the hotel is well-served by nearby bus links, facilitating easy travel around the island. Overall, the location is consistently highlighted as a key factor contributing to a positive and convenient stay.

Staff & Service
The hotel's staff and service consistently receive glowing reviews, standing out as a major highlight for many guests. The reception team is frequently praised for being exceptionally friendly, welcoming, and helpful, often going above and beyond to assist with inquiries, provide local recommendations, and resolve issues. Guests appreciate the quick and efficient check-in and check-out processes, contributing to a smooth arrival and departure. The attentive service extends to all areas, including housekeeping, which ensures rooms are kept clean, and the bar staff and restaurant staff at the adjacent Beefeater, who are noted for their hard work and positive interactions. The overall commitment to excellent customer service creates a warm and accommodating atmosphere, making guests feel valued and well-cared for throughout their stay.

Additional Information
Guests should be aware of certain policies and features that may impact their stay. An early check-in fee may apply if arriving significantly before the standard check-in time, even if rooms are available. While Wi-Fi is provided, the free service is often reported as slow, with a paid premium option available for better connectivity. The hotel operates a cleaning policy where daily room cleaning needs to be specifically requested. For those utilizing the free parking, it is crucial to register your vehicle at reception upon arrival to avoid potential fines. Some guests have noted issues with sound insulation, particularly in rooms near stairwells or facing busy areas. Despite generally positive feedback on value, the significant issue of room temperature due to the lack of air conditioning can make the hotel feel overpriced for some, especially during warmer periods.