Premier Inn Newcastle Quayside

The hotel's riverside location directly on the Quayside is its signature feature, offering appealing views of the Tyne and Tyne Bridge. Guests frequently highlight the hotel's dated condition and urgent need for refurbishment, alongside the consistently friendly and helpful staff, and the provision of comfortable beds. This hotel is ideal for sightseers and leisure travelers who prioritize a central base for exploring the city's vibrant nightlife and attractions. To enhance your stay, be aware of potential noise from the surrounding area and consider alternative parking options as the on-site parking can be limited.

Facilities & Amenities
Many guests report the hotel's Wi-Fi to be unreliable or requiring an upgrade for better performance. The overall building is frequently described as dated and in significant need of refurbishment, with common areas showing signs of wear. Some guests experienced issues with the heating system, noting it was either not working, noisy, or difficult to control, leading to uncomfortable room temperatures. The lift access to upper floors has been a point of concern for some, with reports of it being out of service or only reaching certain levels. While hairdryers are provided, some guests found them to be underpowered or inconveniently located.

Cleanliness & Room Comfort
While many guests praise the comfortable beds for ensuring a good night's sleep, the overall room condition receives mixed to negative feedback. Many rooms are described as tired, dated, and in urgent need of refurbishment, with issues such as chipped paint, worn carpets, and general shabbiness. The bathrooms are a frequent source of complaint, often cited for mould around the bath and tiles, poor ventilation, and general disrepair. Windows are often reported as dirty, preventing clear views, and some do not close properly or have ill-fitting curtains, impacting light control. Noise levels from seagulls, traffic, and nearby construction work are also commonly mentioned, disturbing sleep for some, alongside internal noise from faulty heating units.

Dining & Food Quality
The breakfast service garners mixed reviews; while many guests find it plentiful, varied, and delicious, others describe it as tasteless, bland, or cold, with dried-up cooked options. The hotel's restaurant and bar areas are generally seen as comfortable and pleasant spaces for guests to relax. Some reviews highlight the availability of good evening meals and specific items like fries. However, a few guests noted that the bar could appear understaffed at times, leading to delays in service. Overall, the dining experience is considered a convenient option, though the quality of the breakfast can be inconsistent.

Location & Accessibility
The hotel boasts an excellent central location directly on the Quayside, making it highly convenient for guests. It offers easy walking access to numerous bars, restaurants, entertainment venues, and the city centre. Many rooms provide appealing views of the Tyne Bridge and the river. While well-situated for exploring, some guests noted a steep climb to reach the main town area or the nearest Metro station. Parking is a recurring topic; the on-site parking is often reported as full, leading guests to use nearby multi-storey car parks, which are generally considered affordable but can be a short walk away. Roadworks in the vicinity have also occasionally impacted access.

Staff & Service
The friendly staff consistently receives high praise from guests, who frequently highlight their helpful service and accommodating nature. Many reviews commend the team for being attentive and going out of their way to assist with requests, such as moving rooms or storing luggage. The quick check-in process is also appreciated, contributing to a smooth arrival experience. Despite widespread concerns about the hotel's physical condition, the positive interactions with the staff are a significant highlight for many visitors, often making up for other shortcomings and leaving a strong impression of good customer service.

Additional Information
A predominant theme across reviews is the hotel's urgent refurbishment needs, with many guests expressing disappointment that the property falls below the expected standards for the brand. There is a frequent mention of a discrepancy in online photos compared to the actual condition of the rooms and common areas, leading to unmet expectations. While some guests found the hotel to offer reasonable value for money given its prime location, others felt it was overpriced considering the outdated and worn state of the facilities. This consistent feedback suggests that guests should manage their expectations regarding the hotel's appearance and condition.