Premier Inn Perth City Centre

The hotel is a popular choice for its central location, particularly its immediate proximity to the Perth Concert Hall and other key city attractions, making it an ideal base for sightseers, concert-goers, and business travelers. Guests frequently highlight the generally clean rooms and the consistently comfortable beds, contributing to a good night's sleep. The friendly and helpful staff also leave a strong positive impression. While many appreciate the breakfast offerings, some note inconsistencies with the evening meals and the effectiveness of the air conditioning. For families, the hotel's location simplifies exploring the city, and couples can enjoy easy access to dining and entertainment. To ensure a comfortable stay, guests should be aware of potential issues with room temperature control and consider dining at nearby establishments for dinner.

Facilities & Amenities
The hotel provides essential facilities, including lifts that are crucial for accessing higher floors. While free Wi-Fi is available, many guests report significant issues with its reliability, noting it is often slow, unstable, and prone to disconnecting, even when upgrading to a premium service. The air conditioning system receives mixed feedback; some find it useful, but a notable number of guests experience it blowing warm air, being noisy, or failing to cool rooms effectively, leading to uncomfortable temperatures. Rooms are equipped with a TV, though channel selection is limited to local free-to-air options, lacking internet or streaming capabilities. Some Premier Plus rooms offer a coffee machine and a mini fridge, which are appreciated conveniences. The hotel primarily offers bottled beer rather than a full bar, and some guests note a lack of a casual sitting area for relaxation.

Cleanliness & Room Comfort
Most guests find the rooms to be generally clean upon arrival, with particular praise for the comfortable beds and spaciousness, which contribute to a restful stay. The showers are often highlighted for their good pressure and hot water. However, a recurring theme is that many rooms appear tired or dated, with issues such as holes in curtains, stained walls, chipped furniture, and loose toilet seats. Some guests have reported unpleasant damp or musty smells in their rooms, and instances of hairs or grime in bathrooms have been noted. A significant concern is the inability to open windows, which, combined with often ineffective air conditioning, can lead to rooms becoming uncomfortably hot. Despite these issues, the rooms are generally described as quiet, allowing for undisturbed sleep.

Dining & Food Quality
The breakfast generally receives positive feedback, with guests appreciating the buffet style and a good selection of both hot and cold food options, including self-service and made-to-order items like poached eggs. Many find it to be good value, especially for families. However, some guests report that the hot food can be lukewarm or cold, and items like bacon and sausages are occasionally described as greasy or unappetizing. Issues with toasters and a lack of certain items like orange juice or decaf coffee sachets are also mentioned. In contrast, the evening meal service and quality are more consistently criticized. Guests frequently experience long waits for food, which is often described as mediocre, overpriced for its quality, or poorly prepared. The restaurant area itself can be cold or draughty, and some note a general lack of staff during peak dining hours, impacting overall service.

Location & Accessibility
The hotel's central location is overwhelmingly praised, placing guests within easy walking distance of numerous attractions. It is ideally situated next to the Perth Concert Hall and Perth Theatre, and close to the main shops, restaurants, bars, the Art Gallery, Regional Museum, and the river Tay. Public transport links are convenient, with the train station about a fifteen-minute walk away. While the location is bustling, many guests find the hotel itself to be surprisingly quiet. Parking is available on-site at the rear of the hotel, though spaces are limited and operate on a first-come, first-served basis. This parking is typically chargeable and can be expensive, with some guests noting that the car park locks overnight or on Sundays, restricting early departures. Alternative public parking options are available nearby, but also come with a cost.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness, helpfulness, and warm welcome. Guests frequently highlight their attentiveness and professionalism, noting their willingness to assist with requests, resolve issues, and provide local information. The check-in process is generally smooth, though some guests have encountered issues with self-service machines or a temporary lack of staff at the front desk upon arrival. Despite occasional reports of understaffing, particularly in the dining areas, the team members present are often commended for their efforts to manage busy periods and maintain a positive attitude. Specific mentions include staff going above and beyond to help with room changes, provide extra amenities, or assist with travel arrangements, contributing significantly to a positive guest experience.

Additional Information
Guests should be aware of certain operational details that impact their stay. An early check-in fee is applied if guests wish to access their room before the standard check-in time, even if the room is already prepared. The hotel operates a room cleaning policy where daily servicing is not automatic; guests must specifically request their room to be cleaned or ask for fresh towels and toiletries. Some guests have experienced frequent issues with key cards deactivating, requiring multiple trips to reception for re-activation, and occasionally not working for lift access. While rooms are generally quiet, some guests find the provided pillows to be uncomfortably hard. The hotel's security is noted as good, with key card access required for lifts and stairwells, enhancing guest safety.