Hotel Premium Campinas

This urban resort is celebrated for its extensive leisure facilities, particularly its impressive heated indoor pool, making it a standout destination for relaxation and fun. Guests consistently highlight the hotel's commitment to providing a memorable experience, especially for families seeking engaging activities and couples looking for a comfortable retreat. Its comprehensive amenities and attentive service also make it suitable for business travelers attending events and conferences. The hotel excels in creating a welcoming atmosphere, with many guests praising the dedicated recreation team and the high quality of the food. For those planning a visit, it is advisable to book well in advance due to the hotel's popularity, and considering a full-board package can enhance the overall experience by allowing guests to fully enjoy the diverse culinary offerings without additional planning.

Facilities & Amenities
The hotel boasts a wide array of facilities designed for all ages. A major highlight is the heated indoor pool, featuring a waterfall and hydromassage, which is consistently praised as beautiful and a favorite among guests, especially children. There is also a large outdoor pool, though some guests noted its heating could be inconsistent, sometimes being too warm. For recreation, the hotel offers a well-equipped fitness center, a sauna, and a diverse game area with options like ping pong and billiards. Guests can also enjoy various sports courts, including football and tennis, and dedicated playgrounds both indoors and outdoors. Wi-Fi is available throughout the property, generally performing well, and parking is convenient with a modern access system, although some experienced issues with it.

Cleanliness & Room Comfort
Guests generally find the rooms to be spacious, clean, and comfortable, contributing to a pleasant stay. Many commend the comfortable beds and quality linens that ensure a restful night's sleep. However, some reviews indicate areas for improvement, such as issues with the air conditioning, which can be noisy, old, or not cool effectively, with some instances of leaking. The bathroom facilities also received mixed feedback, with mentions of low water pressure, inadequate shower drainage, and loose toilets. While most rooms are quiet, some guests reported noise levels from events or other guests, particularly in rooms facing the pool or on lower floors. Additionally, some noted old carpets in corridors and occasional stained windows or a cigarette smell in rooms, suggesting inconsistent maintenance in certain areas.

Dining & Food Quality
The hotel's dining experience is a significant highlight for many guests, with the breakfast consistently receiving high praise for its excellent quality, varied selection, and fresh ingredients. Guests appreciate the wide array of options, including specific choices for gluten-free and lactose-free diets. The dinner buffet is also highly regarded, offering quality dishes, often featuring noble meats and special pastas, with many commending its variety. While the lunch buffet generally receives positive comments, some guests found its options to be less diverse or noted issues with meat tenderness. Room service is available and typically efficient, though a few isolated reports mentioned long waits or cold food. Some guests found the overall cost of drinks and à la carte options at the restaurant to be on the expensive side.

Location & Accessibility
The hotel benefits from a good location, offering easy access from major highways, making it a convenient stop for travelers. It is situated close to Dom Pedro Park and various shopping centers, providing options for entertainment and necessities nearby. While generally well-regarded for its accessibility, some guests noted its position across the highway from the main Campinas city center, which might require a short drive for certain destinations. Parking facilities are described as ample and convenient, utilizing a modern facial recognition system for entry and exit. However, a few guests reported occasional issues with this system not functioning correctly, or being charged for parking even when they were hotel guests, which caused minor inconvenience.

Staff & Service
The staff at the hotel consistently receives overwhelming praise for their attentive, friendly, helpful, polite, professional, and caring demeanor. Guests frequently highlight the excellent service provided across all departments, from the reception to the restaurant and the dedicated recreation teams. Many commend individual staff members for their exceptional efforts in making stays special, including specific care for guests with special needs. However, a recurring point of concern is the check-in process, which is often described as slow and overloaded due to insufficient staffing, leading to considerable wait times. Some guests also noted delays in service at the pool bar. Despite these minor issues, the hotel is recognized for its strong family-friendly service and accommodating pet-friendly policy.

Additional Information
A significant highlight of the hotel is its exceptional recreation team, which provides engaging activities for both children and adults, often described as energetic and a major factor in guest satisfaction. The hotel offers a flexible check-out policy, allowing guests to continue using the facilities, particularly the pools, until late afternoon after their room check-out, without additional cost. Its robust event infrastructure makes it a popular choice for corporate gatherings, with well-equipped meeting spaces and supportive staff. While generally positive, some guests reported issues with the wristband system used for room access, noting it occasionally malfunctioned. There were also isolated reports of booking issues, such as unexpected price changes or charges from third-party platforms. The hotel maintains a pet-friendly policy, though finding suitable outdoor areas for pets nearby can be a challenge.