Privada Guadalupe

This hotel offers a unique, apartment-like experience, distinguished by its spacious rooms and an excellent central location that puts guests within easy walking distance of major attractions. It is particularly well-suited for sightseers and budget travelers looking for comfortable, independent accommodations. Couples and families will appreciate the ample space and the convenience of having a refrigerator and washing area within their rooms. For those attending events, its proximity to Fundidora Park and the metro makes it an ideal choice for festival-goers. To ensure a smooth stay, guests should be aware of the self-check-in process and consider bringing extra amenities like bottled water or additional blankets.

Facilities & Amenities
Guests generally find the hotel's facilities to be practical and sufficient for a comfortable stay. Rooms are equipped with air conditioning (minisplit units), a refrigerator, and a TV with various channels. While Wi-Fi is available, some guests reported it could be unstable or slow. Many rooms feature a microwave and a dedicated washing area with a sink and a clothesline, which is highly appreciated for longer stays. Some accommodations also include a small dining area. Security is enhanced by cameras at the entrance and in common areas. However, some guests noted issues with TV controls being faulty, refrigerators being noisy, or the air conditioning not functioning optimally. While some rooms have a stove, it often lacks kitchenware or is non-functional.

Cleanliness & Room Comfort
The hotel generally receives positive remarks for its cleanliness and the spacious nature of its rooms, which are often described as comfortable. Guests appreciate the availability of ample hot water for showers, though some experienced inconsistencies or low pressure. The towels and linens are typically found to be clean and in good condition. However, feedback on bed comfort is mixed, with some guests finding the beds hard or the mattresses uncomfortable. While many found the rooms quiet, some reported noise from adjacent rooms or outside. A recurring concern is the presence of ants and small cockroaches in rooms and bathrooms. Additionally, some bathrooms had issues such as doors not closing properly, leaky sinks, toilets not flushing well, or water with metal residue at the start of a shower. The lack of extra blankets is a common complaint, and some rooms are noted for not having a closet or a mirror outside the bathroom.

Location & Accessibility
The hotel boasts an excellent central location, making it a significant draw for guests. It is within walking distance of popular attractions such as Paseo Santa Lucía, Fundidora Park, the Macroplaza, and the vibrant Barrio Antiguo. Its proximity to the metro station also provides convenient access to other parts of the city. Guests appreciate the convenience of having an Oxxo (24-hour convenience store) directly across the street and numerous food options nearby. The area is generally perceived as safe, with many guests feeling comfortable walking around even late at night. However, the hotel does not offer dedicated parking, requiring guests to use street parking which may involve parking meters. While the location is central, some guests found the immediate surroundings to be less aesthetically pleasing or somewhat solitary at night.

Staff & Service
The staff at this hotel generally receive high praise for being friendly, attentive, helpful, and accommodating. Guests frequently highlight the positive interactions with receptionists, who are often willing to store luggage before check-in and provide useful local suggestions. However, communication can be a point of concern, with some guests reporting slow responses to calls or messages and difficulty reaching staff at the reception, particularly due to the self-check-in system. There were instances of delays during check-in or check-out processes. While most experiences are positive, isolated comments mentioned a less-than-ideal attitude from the cleaning staff or a lack of daily cleaning, such as sheets not being changed over multiple days.

Additional Information
A key operational aspect of this hotel is its self-check-in system, which provides guests with independence for entry and exit using codes for a key safe. This allows for flexible arrival times, even late at night. However, guests should be aware that the hotel often does not provide complimentary water beyond the first day, and insufficient toiletries (such as small soaps and no shampoo) or limited toilet paper are common observations. The hotel lacks a visible sign or name from the street, which can make it challenging to locate upon arrival. Despite some minor inconveniences, many guests describe the hotel as a quiet and tranquil place, making it suitable for a restful stay.