Hotel Puerto Mar

This hotel offers a tranquil and clean retreat, featuring spacious apartment-style rooms with kitchenettes, making it a memorable choice for guests. Its signature appeal lies in providing a peaceful environment slightly removed from the bustling town center, yet still within easy walking distance of attractions. This makes it an ideal fit for families seeking a comfortable base with ample space, couples desiring a quiet getaway, and travelers who appreciate a relaxed atmosphere after exploring. Guests consistently highlight the hotel's cleanliness, the comfort of its accommodations, and the generally attentive service. To enhance your stay, consider requesting a room that faces an interior courtyard to minimize potential street noise, and be aware that kitchen utensils are provided upon request at reception.

Facilities & Amenities
The hotel boasts three distinct swimming pools, including one specifically designed for children and another offering a more adult-oriented, tranquil setting, though some guests noted the water can be cool. While the fitness center is available, it is described as small and equipped primarily with cardio machines, lacking options for strength training. Guests appreciate the convenience of kitchenettes within their rooms, which include a microwave, fridge, and stove, allowing for self-catering. However, it is important to note that kitchen utensils are not pre-stocked and must be requested from the front desk. Wi-Fi is available, though some guests reported inconsistent signal strength. The hotel also provides private underground parking, which is secure but can be challenging for larger vehicles.

Cleanliness & Room Comfort
Guests consistently praise the hotel's high standards of cleanliness throughout the property and within the rooms. The spacious rooms are a recurring positive, often featuring a separate living area and a balcony or terrace. Feedback on bed comfort is mixed, with many finding them comfortable, while some describe them as firm or note issues with sofa beds. Noise levels vary; while the hotel's location generally promotes tranquility, some street-facing rooms can experience noise from traffic, and occasional sounds from door slamming or noisy extractor fans in bathrooms were mentioned. Housekeeping is daily, ensuring rooms are well-maintained, though some guests noted the need to request replenishment of toilet paper and toiletries.

Dining & Food Quality
The hotel offers a buffet breakfast that is included with the stay, providing a convenient start to the day. Most guests find the breakfast variety sufficient and the food quality acceptable, with options like fruit, pastries, and cold cuts. However, some guests describe the selection as basic or repetitive, particularly for longer stays, and note a lack of hot items such as eggs or bacon. The coffee is typically from a machine, which some guests found less appealing. Despite these points, the breakfast area is generally well-managed, with staff ensuring items are replenished. There are no other dining options for lunch or dinner available directly at the hotel.

Location & Accessibility
The hotel is strategically situated at the entrance of the town, offering a peaceful environment away from the main tourist crowds and noise. Its central location allows for convenient access to key areas, with the beach and the old town being approximately a 10 to 15-minute walk away. Guests describe this walk as pleasant and manageable, often along a flat route. A supermarket is also conveniently located within a 10-minute walk. For those traveling by car, private parking is available on-site, though it incurs an additional daily fee and can be tight for larger vehicles. Street parking in the vicinity can be challenging due to paid zones.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness, helpfulness, and attentiveness. Guests frequently highlight the positive interactions with reception staff, who are noted for their efficiency during check-in and their willingness to accommodate requests, such as room changes or assisting with lost items. The housekeeping team is also commended for their thoroughness in maintaining cleanliness. While the majority of feedback is overwhelmingly positive, a few guests reported isolated instances of less accommodating or defensive responses from some reception personnel when issues were raised. Overall, the dedication of the staff significantly contributes to a positive guest experience.

Additional Information
A notable policy at this apartment-style hotel is that kitchen utensils are not pre-stocked in the rooms but must be specifically requested from the reception desk. Similarly, toiletries and toilet paper are not automatically replenished daily, requiring guests to ask for these items when needed. The hotel does not offer any evening entertainment or a full-service bar beyond breakfast hours, contributing to its tranquil atmosphere. Guests appreciate the option to continue using the hotel's pool facilities and showers even after check-out, which is a convenient service. Some rooms offer direct access to the pools, providing an added level of convenience for guests.