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Hotel Pullman Melbourne City Centre (Melbourne, Australia)


Hotel Pullman Melbourne City Centre (Melbourne, Australia)

About Pullman Melbourne City Centre

Boasting well-appointed rooms, fitness centre and indoor heated swimming pool, The Swanston Hotel Grand Mercure is a contemporary accommodation option that is positioned in the heart of Melbourne’s CBD. The hotel is just five minutes away on foot from the popular Block Arcade shopping centre. Every modern and spacious room at The Swanston Hotel Grand Mercure includes a toaster, microwave, refrigerator and flat-screen television. A 24-hour front desk is on-hand to assist at all times, while free Wi-Fi can be accessed in the hotel’s lobby area. Additional facilities include a business centre, laundry service and valet parking. Open daily for breakfast and dinner, the on-site Louden Kitchen & Grill serves a varied menu in a relaxed setting. Refreshments and light snacks can be enjoyed at the Soul Café, while the Cocoon Bar is also available for casual drinks. Federation Square, Melbourne Museum and Queen Victoria Market are all less than 20 minutes on foot from the hotel.

Top amenities

  • WiFi in lobby
  • Free WiFi
  • Pool(Unavailable)
  • Spa(Unavailable)
  • Parking(Unavailable)
  • Pets (Unavailable)
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

Rating overview

  • LocationExcellent  (9.3 / 10)
  • RoomsGood  (7.7 / 10)
  • ServiceVery good  (8.4 / 10)
  • CleanlinessVery good  (8.2 / 10)
  • Value for moneyGood  (7.8 / 10)

Positive Reviews


Prime position for exploring Melbourne

In terms of getting around Melbourne, the location was a highlight for essentially all past guests of the hotel. Positioned in the heart of the city's CBD, the property is a short walk from many popular points of interest such as Block Arcade and Melbourne Museum.


Beneficial public facilities

When it came to the public spaces provided by the accommodation, most of these were popular with former visitors. From an enjoyable indoor pool to great dining and drinking options, the on-site facilities at the property were well-received for the most part.


Clean and spacious rooms

Although their décor was said to be showing some age, the hotel's rooms have generated positive reviews from most previous guests. As well as being spacious and well-equipped, the rooms were often described as clean and tidy.

Negative Reviews


Free Wi-Fi inaccessible in rooms

Although accessible in the accommodation's lobby area, the reported omission of free Wi-Fi in the rooms was lambasted on a somewhat regular basis by previous visitors. Furthermore, the general quality of the wireless Internet was also criticised on occasion.


Noise can be a consistent issue

Due to a consequence of its central position, noise is a significant issue about staying at the hotel - according to the overall sentiments of former guests. From revellers to buskers, various sources of noise can apparently be bothersome throughout the day and until late in the early hours.


No on-site parking available

The lack of on-site parking was an understandable inconvenience at times for past visitors that stayed at the accommodation. With that said, valet parking is available at the property at an additional cost.

All amenities

Property amenities
  1. Café
  2. Entrance hall/lobby
  3. Express check-in
  4. Elevator
  5. Gym
  6. Bell service
  7. Hotel bar
  8. Beach bar
  9. Conference rooms
  10. Non-smoking rooms
  11. Restaurant
  12. 24-hour reception
  1. Wheelchair accessible
  2. Accessible hotel
  3. Accessible bathroom
  4. Accessible parking
Room amenities
  1. Balcony (upon inquiry)
  2. Bathtub (upon inquiry)
  3. Shower
  4. Ironing board
  5. Openable windows
  6. Hairdryer
  7. Central heating
  8. Electric kettle
  9. Air conditioning
  10. Pay-TV
  11. Radio
  12. Satellite TV
Sports facilities
  1. Fitness
For children
  1. Kids stay for free
Food and beverage
  1. Diabetic food

Arrival / Departure

  1. Check in: 14:00
  2. Check out: 11:00


195 Swanston Street , 3000 , Melbourne , Australia
Telephone: +61(3)96634711 | Fax: +61(3)96637447 | 

Frequently Asked Questions about Pullman Melbourne City Centre

  • Is there a pool area at Pullman Melbourne City Centre?

    No, Pullman Melbourne City Centre doesn’t offer pool areas.

  • Are pets allowed at Pullman Melbourne City Centre?

    No, Pullman Melbourne City Centre doesn’t allow pets.

  • Is parking available at Pullman Melbourne City Centre?

    Yes, Pullman Melbourne City Centre provides Accessible parking for guests.

  • What time is check-in and check-out at Pullman Melbourne City Centre?

    Check-in at Pullman Melbourne City Centre is available from: . Check-out time is by .

  • Where is Pullman Melbourne City Centre located?

    Pullman Melbourne City Centre is located in 195 Swanston Street, 3000, Melbourne, Australia.