Put-In-Bay Resort and Conference Center

The hotel is widely recognized as a vibrant destination, particularly for those seeking a lively atmosphere, with its signature pool area featuring a swim-up bar and constant music. It is an ideal fit for adults, especially groups of friends and those in their 20s and 30s, looking for a party-centric getaway. Its convenient location near downtown attractions is a significant draw, making it easy for guests to explore the area. While many guests appreciate the friendly staff, some experiences with service have been inconsistent. The hotel's overall ambiance is often compared to a "spring break" environment, which is a key aspect for potential visitors. To ensure a pleasant stay, guests should manage their expectations regarding noise levels and be prepared for a bustling, social environment, especially around the pool. It is also advisable to confirm specific hotel policies directly, as some online information may not fully align with on-site practices.

Facilities & Amenities
The hotel's pool area is a major highlight, frequently described as a lively and fun space, complete with a swim-up bar and a large hot tub. Many guests enjoy the energetic atmosphere, often enhanced by a DJ playing music. However, some note that the pool can become extremely busy and crowded, resembling a community pool, and despite advertising, the main pool is often not heated. While some rooms include a mini fridge and TV, several guests report the absence of a microwave or telephone in their rooms. The availability of ice machines and vending machines is mentioned, though some found them empty or non-functional. The Wi-Fi signal is often described as weak. On-site golf cart rentals are a convenient feature, allowing easy exploration of the island, though some guests experienced issues with pricing or availability. The elevator has been noted for unpleasant odors and noise.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is mixed, with some guests finding their rooms clean and comfortable, particularly praising the white bedding. However, a significant number of reviews highlight concerns, including dirty floors that require guests to wear shoes, and a pervasive musty smell or dampness in rooms. Many rooms are described as outdated and in need of renovation, with issues like dim lighting, spiderwebs, and bugs. While some found the beds comfortable and conducive to good sleep, others reported uncomfortable mattresses, squeaky beds, and flat pillows leading to discomfort. Noise is a recurring issue, with guests frequently disturbed by loud guests in hallways or from the pool area, indicating thin walls. In-room amenities are often lacking, with complaints about small/old towels, no shampoo or soap, no coffee maker, and limited vanity space in bathrooms, which are sometimes described as dim or having moldy showers.

Dining & Food Quality
The hotel offers a continental breakfast, which receives predominantly negative feedback from guests. Most describe it as basic and marginal, often consisting of limited options such as dry muffins, waffles, toast, sugary cereals, and minimal fresh fruit. Many guests were disappointed by the absence of hot food items like eggs or meat. Furthermore, some guests were surprised to find that breakfast was not available on weekends, despite online information suggesting otherwise. The coffee served at breakfast is occasionally noted as being good. While there is no full-service restaurant mentioned, the pool bar does offer food, which some guests found to be surprisingly good, providing a convenient option for snacks and meals while enjoying the lively pool atmosphere. The primary focus of dining feedback revolves around the shortcomings of the complimentary breakfast.

Location & Accessibility
The hotel's central location is consistently highlighted as one of its strongest assets, making it exceptionally convenient for guests. It is situated within easy walking distance of downtown attractions, including bars, restaurants, and shops, allowing visitors to explore the area without needing transportation. Proximity to the Jet Express ferry terminal is also a significant advantage for travelers. While the location is praised, parking for vehicles is a notable challenge, often described as very limited and difficult to find, with some guests struggling to secure a spot. Similarly, finding golf cart parking can be problematic. Some reviews mention that parking is available, but the scarcity often leads to frustration. Despite these parking concerns, the hotel's prime position ensures guests are well-placed to experience the island's main offerings.

Staff & Service
Guest experiences with staff and service are varied. Many guests commend the staff for being friendly, helpful, attentive, and accommodating, with specific individuals often receiving praise for their excellent customer service during check-in or at the pool bar. The check-in process is generally described as easy. However, a significant number of reviews detail negative interactions, including instances of rude receptionists, staff being unprofessional, or perceived disrespectful behavior. Housekeeping services are a frequent point of contention, with many guests reporting no daily housekeeping or room service during their stay, requiring them to request fresh towels or supplies from the front desk. Some also noted issues with staff communication regarding hotel policies or room amenities. Despite these inconsistencies, the positive interactions often highlight the staff's willingness to assist when approached.

Additional Information
A critical and frequently raised concern among guests is the hotel's recurring issue with credit card security, with multiple reports of cards being compromised or fraudulent charges appearing after booking or staying. Guests are strongly advised to exercise caution with payment methods. Another significant issue is the frequent and often unexplained triggering of the fire alarm, sometimes multiple times in a single morning, which staff reportedly dismiss as common occurrences due to sensitivity. The hotel's party atmosphere is a dominant theme, with the pool area often resembling a "spring break" environment, complete with loud music and crowds, making it less suitable for families with children or those seeking a quiet retreat. Guests are also required to wear wristbands throughout their stay, a policy some find irritating and unnecessary. Additionally, some guests reported unexpected resort fees or additional charges upon arrival.